Administrator Executive
Resume:
Swati Mane (B. Com Mumbai University)
Certified Administrator
(Trailhead: Expeditioner Rank)
I-602, Green Scape Royal CHS, Sector-7,
plot-25, Kamothe, Navi Mumbai, 410209
*****.****@*****.***
Career Objective: Seeking a managerial position in SalesForce Administration & analytics domain in a growth focused organization.
Professional Experience: 11.5+ Years
Capgemini Technology Services India Limited – July 2018 till date (2 years 9 months)
Tata Communications Ltd – July 2009 to July 2018 (9 years) Job profile in Detailed:
Capgemini India Limited: Sr. Associate: Salesforce Administrator for Global CRM Support
• Coordination and implementation overview of technical changes in alignment with business requirements and functional feasibility,
• Ensuring the change management is in adherence to desired result through user acceptance testing
• Creation and timely update as per compliance requirements of documentation and process desks creation
• Providing business intelligent and insights through identification and creation of key KPI’s using Salesforce advanced logics of reports & dashboards
• Complete responsibility of user management including user, profile, permission set creation.
• Understanding the requirement and defining sharing rules or customized visibility permissions
• Techno functional support for key deals (10m€+) to ensure all critical elements of deal is correctly updated to improve winning probability as per set rules
• Ensuring timely update and tracking data quality of various objects as per business guidelines
• Addressing user queries related to Objects like: Accounts, Opportunities, Offers, Contacts, Campaigns
• Key Projects :
o Forecast Type Streamlined : Implemented a logic to aligned forecast type with current stage so all opportunities will have appropriate forecast type as per its stage and will help to reduce manual intervention of updating correct forecast
o Account Merge Process : To reduce manual effort of updating orphaned account post account merging as part of acquisition or duplicate account, introduced a tool which will help to maintain account hierarchy post deletion of Ultimate Parent account. o Multi BU flag automation : Earlier there was no identifier to identify ‘Multi BU’ deals, reporting team used to spent lot of time to calculate the same manually hence introduced a flag to identified such deals which also help to reduce 3-4 hrs. to 10 mins with 100% accuracy o Case Comment on case object: Earlier to find comment on any particular case we need to go on user/object page, it becomes very time consuming if we want to see any old post/comment, we have now implemented a ‘Case Comment’ related field on case object, we can easily find all comments related to that case
o Advisor Accounts validation check : All Advisor irrespective of status inactive or active are coming for selection on, Advisor related field on Opportunity object, implemented a logic to have only active values for selection
Achievements:
• Xtra Mile – Nov 2019
• Star Award – Oct 19 to Dec 19
• Outstanding Contribution in Delivery – July 20 to Sep 20
• Xtra Mile- Year 2020
Tata Communication Ltd: Executive: Salesforce Administrator(2011-2018)
• Manage (Salesforce)Help Desk Operations act as L1/L2 support for sales queries
• Managing and governing the Global Account Creation/Verification in SFDC
• Conduct fresher trainings on SFDC, Big Machines and other tools and help users with level 1 Reporting
• Closely working with sales support / commercial / legal teams for smooth month end closure Conduct user trainings on SFDC, Big Machines and other tools and act as L1/L2 support for sales
• Ensuring Quality of Data, identify and resolve the issue/process gaps.
• Design, develop and deploy dashboard creation & business reports
• campaign management, data integrity maintenance, and general SFDC operations management Tata Communication Ltd: Executive: Billing & Collection executive (2009-2011)
• Preparation of customers’ Outstanding Statement of accounts, follow-up with customer for payment
• Sending over-Due Payment notice to customers, sending legal notice to defaulter customers, and coordinating with legal department for the same
• Resolving customer issues regarding billing, plan change, technical, etc.
• Responsible for giving monthly target reports to the seniors.
• Extracting accounting data from SAP, Prepare Statement of Account
• Mapping customer circuit details from VizNet like Commission Date, termination Date, Up gradation Down Gradation Date, Circuit Status.
• Verification of billing prices according to DMS database
• Preparation of customers projected billing as per Customer documentations.
• Reconciliation of SAP accounting and actual billing with projected billing.
• Preparation of customers Outstanding Statement of accounts. Achievements:
• Xtra Mile -7
• Bravo -4
• Team Triumph- 1
• Hi 5 -5
Personal Details:
DOB & Age: 26th June 1987 (34 years)
Marital status: Married
Languages: English, Hindi, Marathi
References: will be provided on request
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