Customer service oriented, people skills, analytical and strong interp
Resume:
MARGIE MARTICIO NARVAEZ
Mobile No: 091********
Email address: adma43@r.postjobfree.com
Home Address: Zone 4, Pariaan, Camalig, Albay
Present Address: Brgy. Saimsim, Calamba, Laguna
CAREER OBJECTIVE
To acquire a challenging career and suitable position in a professional growth environment, where I can integrate my skills and knowledge, by providing value and service in the organization and myself, while making significant contribution for the continued growth and success of the company. PROFESSIONAL EXPERIENCE
Customer Service Assistant
Market strategic Firm Inc, The SM Store
May 7, 2018 to January 25, 2020
Calamba City, Laguna
DUTIES AND RESPONSIBILITIES
Assisting customers with processing transactions such as bills payments, resolving complaints or account discrepancies and answering question.
Conduct cash and inventory count & reconcile with records of counter supplies & products inventory.
Filing and printing deposit slips, transmittal and paper works.
Maintaining and balancing transaction at the end of day.
Informing customers about the product and services.
Handling confidential information in a responsible manner.
Making sure that the customer's experience is a positive one. Customer Service Representative
Sutherland Global Services, Inc,
October 10, 2016 to November 19, 2017
Legazpi City, Albay,
DUTIES AND RESPONSIBILITIES
Inbound call and chat support agent
Provide exceptional service
Document and send an email to the customer for the call/email summary
Process orders, cancellation, refund, return and other transaction
Follow up to the customer if necessary
Offer thoughtful product, service and resolving complaints PRE-PROFESSIONAL EXPERIENCE
ON-THE-JOB TRAINING
Imperial Homes Corp.
HR and Sales Admin Department
November 16, 2015 to February 12, 2016
Legazpi City, Albay
DUTIES AND RESPONSIBILITIES
Updating DTR
Designing bulletin board
Make memo’s regarding employees activities and letter’s about employee orientation
Scheduling interviews for job applicant
Maintain the personal record of employees on matters such as sick leave and vacation leave
Filing, organizing and sorting documents
Office Clerk
Government Internship Program
Municipal Treasury Office of LGU, Camalig, Albay
May 4 – 29, 2015
DUTIES AND RESPONSIBILITIES
Stamped receipts
Assisted on posting of payments for land tax
Recorded land tax billing
Encoded quarterly reports of released RPT Barangay share and Land Tax
Recorded purchased requests and purchased orders
Filing of documents
Perform other instructions given by our bosses
SEMINARS AND TRAINING ATTENDED
April 11 - 22, 2016 LANGUAGE UP-SKILLING
Sutherland Global Services Inc.
Legazpi City, Albay, Philippines
February 24, 2016 HUMAN RESOURCE TRAINING
Theme: “HR Versatility in the New Era: An Asset in the Workplace” E-Hall, BU-CBEM, Daraga, Albay
February 19, 2016 1ST JPMAP REGIONAL EXECUTIVE COLLOQUIUM Theme: “Future People Manager: Adapting New Generation through Employee’s Empowerment and Excellence”
Ysabelle’s Restaurant, Tahao Road, Legazpi City
AWARDS AND ACHIEVEMENTS
ACADEMIC SCHOLARSHIP AWARDS 4TH PLACER
Bicol University CAL Amphitheatre General Information Quiz 1stand 2nd Semester BMAP Days
March 14, 2016 E-hall BU CBEM, Daraga, Albay
2015 - 2016 January 28-30, 2014
MODEL OF MEEKNESS 1ST RUNNER-UP
6THHR Awards 1ST Marketing Day Student Quiz
Theme: “A Night of Elegance And Excellence” Concourse Convention Center, La Roca Veranda Suites & Restaurant, Legazpi City, Albay Lacandula Drive, Gogon, Legazpi City March 7, 2014 February 27, 2016
EDUCATIONAL BACKGROUND
BSBA major in Human Resource Development (2012 – 2016) Bicol University College of Business, Economics and Management Daraga, Albay
SKILLS AND COMPETENCIES
Excellent in written and verbal communication skills, proficient in Microsoft Office (MS Word, Excel, PowerPoint, Internet) strong interpersonal skills and management skills, customer service oriented, highly patient, able to multi- task, dedicated to work, highly organized and efficient with minimum supervision, motivated and always willing to learn new things to widen the knowledge and skills in a reputable organization. PERSONAL INFORMATION
Born on October 29, 1995 in Metro Manila to Mr. Antonio N. Narvaez Jr., 54 years old, work as a Welder and Mrs. Vilma M. Narvaez, 56 years old a housekeeper. I am a Roman Catholic, Single, 25 years of age and a Filipino Citizen.
REFERENCES
MS. ARBELLE ROXAS BCO MANAGER
MSF, Inc. Calamba, Laguna
MS. MARIA ELOISA M. PASCUA Customer Service Supervisor Calamba, Laguna
MS. MAY RAPAL BCO MANAGER
MSF, Inc. Batangas city, Batangas
I hereby affirm that the above information are true and correct. MARGIE M. NARVAEZ
Applicant
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