GENE COKER

* ****** **., ***********, ** ***** C: 614-***-**** E: adm9z9@r.postjobfree.com

Operations Manager

20+ years' experience in the automotive and retail industries Award-winning operations manager with supply chain, third-party freight, and logistics management expertise. Committed to meeting financial targets and exceeding customer expectations for service delivery. A capable leader and manager who mentors, trains, and motivates employees to own their parts in the company's performance and to uphold standards for quality, accuracy, speed, and efficiency. Excels at forecasting operational needs, monitoring costs, leading process improvement initiatives, and strategic planning. Applies strong analytical skills to identify trends, anticipate needs, and ensure adequate staffing. Keeps on pace with demanding production and delivery timelines. Possesses additional skills in sales, account management, negotiation, and business development. AREAS OF EXPERTISE

Account Management Analytical Skills Business Development Compliance Continuous Process Improvement Contracts Distribution Forecasting Fulfillment Hiring Inbound Operations & Outbound Operations Inventory Management ISO Certified Logistics Manufacturing Mentoring P & L Production Restructuring Safety Standard Operating Procedures (SOPs) Strategic Planning Supply Chain Management Territory Management Third-Party Freight Training Warehouse Operations Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint) SAP PERFORMANCE HIGHLIGHTS

! Was instrumental in re-routing train routes from logistics staging to production line, reducing run time from 20 minutes to 17 minutes, and improving on-time delivery to the line from 97% to 99%.

! Held accountability for P & L of two corporate divisions with $100M in payables for a Fortune 500 firm.

! Oversaw a 30-state territory with 100+ customers and $500+ million in annual sales.

! Engineered a $15 million division restructuring involving the elimination of 15 FTE positions and facility closure.

! Negotiated contracts worth up to $2 million and lowered client transportation spends by as much as $772,000 while maintaining a 97% client retention rate.

PROFESSIONAL EXPERIENCE

Material Flow Analyst 7/2018 – Present

BMW Group Spartanburg, SC – Multinational automotive manufacturer. Fortune 500. 2020 revenues: $116B. Monitor transportation costs on precise projects and moves. Conduct physical cataloging, warehousing, and data entry in support of supply activities. Investigate inventory divergence, resolve issues, and update SAP database to replicate property movement. Develop and recommend accountability procedures and policies. Establish and maintain maximum and minimum consumables inventory levels. Administer and maintain inventory control program systems and electronic property management. Develop schedules and conduct recurring inventories of supplies and property. Present inventory distribution of warehouse according to a standardized process. Establish and update regularly work priorities and stations and fulfill routine tasking by supervisor.

! Collaborate with unit managers and co-workers to ensure automated systems are upgraded, and outcomes are accurate and current.

! Ensure zero logistical shortfalls, from dock to stock, to staging, and to production line, at a facility manufacturing 1,500 vehicles per day.

! Observe line counts, delivery processes, and incoming parts utilizing SAP, Microsoft Excel, and multiple web-based programs to monitor and track parts from over 40 direct Tier 1 suppliers located in South Carolina and 300 additional suppliers from throughout the United States.

VIEW MY PROFILE ON

GENE COKER C: 614-***-**** E: adm9z9@r.postjobfree.com - PAGE 2 - Transportation Manager 2/2018 – 4/2018

Ohio Mulch Columbus, OH – US-based supplier of lawn and garden products. Annual revenue: $45.79M. Manage the execution, direction, and coordination of all transportation operations. Prepare bills of lading and dray tickets for each shipment, and verify all items are loaded for shipment. Post shipments to customer orders and calculate the balance to be shipped. Close out orders and forward documents to production planning and accounting departments. Maintain accurate records of goods returned, returnable pallets, and dunnage. Verify counts of all items unloaded from railroad cars, trucks, and trailers. Check suppliers count and report discrepancies to the carrier and to purchasing office. Collect information for damage claims on in-transit damage. Ensure that carrier equipment is loaded to maximum legal weight or cubic capacity. Assist with the timely dispatching of customer orders with carriers. Ensure timely deliveries of products for company stores and customers at the least cost. Organize schedules and routes, ensure all vehicles are maintained in compliance with prevailing law.

! Managed budget of $850K.

! Ensured 97% OTP to customers.

! Tracked, monitored, and provided the Sales Department with the status of open orders in process.

! Ran Open Order Reports, investigated aged orders, and expedited shipment to customers.

! Helped process driver, carrier, and transportation weekly payroll and daily billing of orders.

! Maintained shipping schedule for customer orders as needed to ensure on-time delivery.

! Arranged and contacted carriers to handle open orders.

! Ensured that drivers were aware of their duties. Director, Service Delivery 10/2013 – 11/2016

XPO Logistics (Formerly Pacer International) Dublin, Ohio – Fortune 500 global logistics company with 89,000+ employees and $15B in annual revenues servicing the automotive OEMs and retail industries. Accountable for $100 million in payables, P&L of rail transit and rail escalation groups – ensuring delivery of exceptional rail and operational performance – supported by 31 direct reports (including three Managers), as well as for operating and capital budgets. Oversaw service and operational performance of all shipments, including automotive parts for Ford, GM, Chrysler, Toyota, and Honda while in rail transit from in-gate to destination ramp, managing and analyzing rail transit operational performance data. Completed global sales executive training program, engaging in a variety of personnel and budget management activities.

! Honored with "top sales performer" award for generating $1.6 million in total sales revenue while maintaining a 97% customer retention rate, saving $15M by eliminating 15 FTE positions and closure of a key facility.

! Reduced Scotts Miracle-Gro transportation spend by $772,000 through converting shipment modality from truck to rail. Coordinated transportation of mulch products to Home Depot Stores throughout Ohio and Illinois.

! Cut B-Way Corporation's transportation spend by 13% by working onsite and serving as primary resource responsible for routing freight and assigning carriers from route guide.

! Mobilized and opened a cross-border office in Laredo, Texas; hired General Manager to oversee operation; recruited and onboarded five bilingual personnel.

! Increased corporate cash flow – significantly shortening payment collection lifecycle while improving billing timeliness by 97% – by transferring customer billing of 34 locations from field-based function to one performed by the corporate office, following the corporate acquisition of Bridge Terminal Transport (BTT).

! Headed numerous special projects. Successfully integrated 34 company drayage locations into the supply chain in record time. Recruited and trained entire optimization group; wrote job descriptions, facilitated onboarding, mentored staff, and conducted performance evaluations. Transferred master data to the new master datacenter, coordinating all logistical transactions, carriers, and customers.

! Recommended cost-effective and feasible solutions to clientele in response to distressed customer shipments or cases requiring special handling.

! Collaborated with IT and HR departments to implement new hire training process and plan the annual marketing strategy, including trade shows and industry events GENE COKER C: 614-***-**** E: adm9z9@r.postjobfree.com - PAGE 3 - Director of Rail Operations 1/2005 – 10/2013

Pacer International (Now XPO Logistics) Dublin, Ohio Maximize the percentage of shipments delivered in accordance with rail transit standards; monitor status of all rail transit shipments to minimize transit time and variability and to ensure timely resolution of issues. Streamline and automate system tracking functions after analyzing the system with the team and recommend improvements to the executive team. Participate in process and workflow improvement initiatives. Enhance rail solutions/rail escalation staff's productivity, partner with Stacktrain Linehaul Operations to determine measures for tracking and tracing items more efficiently. Collaborate with Data Integrity Specialist to address data issues and missing data records. Introduce new training, processes, and system improvements to streamline and automate tracking and tracing. Manage Data Integrity team responsible for monitoring EDI/ CLM car location management record sent by each railroad daily. Oversee team that maintained master data of rail schedules and service plans to keep current information about frequent changes. Devise and generate executive Monthly Operating Report (MOR), summarizing railroad service interruptions and maintenance-of-way projects, highlighting each railroad's On-Time Percentage (OTP).

! In 2009 and 2010, oversaw 630 containers at a multi-state yard at facilities owned by ConGlobal in Portland, Seattle, LA, & Atlanta. Monitored and resolved damage control and approved repairs. Managed financial transactions relevant to repairs and storage.

! Guided team to deliver top service to clientele, earning Walmart's "Carrier of the Year Award" (2000, 2001), earning Ryder Logistics' "Carrier of the Year Award" (2001 – 2003), and receiving ISO 9002 certification.

! Boosted productivity and customer communication in real-time by 37% by implementing a new Freight Optimizer system in the intermodal business division. Yielded dramatic improvement in email routing and resolution of scenarios involving customers in freight distress.

! Ensured that tier one railroad companies and customers maintained 95% contracted service level agreement by leading weekly calls with company representatives, improving XPO service standards and client satisfaction.

! Obtained competitive service schedules from company rail partners and moderated discrepancies between the railroad's interline service plans. Identified chronic problem areas and worked with linehaul operations and transportation purchasing departments to motivate rail carriers to implement solutions resulting in significant improvements to service delivery.

! Estimated likely service expectations from rail carriers over the upcoming two quarters and generated projections. Sales Executive 2004 – 2005

Pacer International (Now XPO Logistics) Dublin, Ohio (1989 – 2016 Hired for a new role due to exceptional customer feedback. Conducted market research to identify selling opportunities and assess prospective client needs. Converted contacts into clients through cold calling, networking, and social media channels. Met with prospects to gain a comprehensive understanding of needs. Prepared and delivered presentations about products and services. Negotiated agreements and closed deals after addressing client objections and concerns. Analyzed sales data, documented achievements, and prepared reports. Assisted with onboarding, mentoring, and training for new sales representatives.

! Secured new contract with major insulation company for $2 million – covering cross-border agreement with Mexico – cutting contract costs by 15% by converting shipping mode from truck to rail.

! Managed a 30-state territory for a regional trucking company with total annual sales of $500M+.

! Stayed current on industry trends, best practices, market activities, and competitor performance.

! Managed client portfolio with 100+ customers, with several generating $1M+ in company revenues annually.

! Developed accurate costing and profit models for existing and potential clients, routinely monitoring risk/benefit factors to maximize each account's potential.

! Researched new opportunities and profit and service improvements; participated in numerous company tradeshows, exhibitions, and conferences.

! Successfully resolved a $100K dispute over delivery of services, left unresolved by previous sale executive. HONORS & AWARDS

Top Sales Performer Award Pacer International 2009 Winners Circle Award for Top Sales Performance Pacer International 2009 Carrier of the Year Award Ryder Logistics 2001 – 2003 GENE COKER C: 614-***-**** E: adm9z9@r.postjobfree.com - PAGE 4 - EDUCATION

Associate of Science (A.S.) in Business Management Greenville Technical College Greenville, SC

PROFESSIONAL DEVELOPMENT

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Strategic Thinking LinkedIn 2/2020

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