TERRA JARVIS

No Contracts

Pleasanton, CA

T: 917-***-**** E: adm9z5@r.postjobfree.com

Portfolio: http://www.terrajarvis1.wix.com/technicalwriter

Objective

Senior Technical Writer seeking full-time permanent employment with a company who is looking for an experienced technical writer who develops high-level content and has the ability to effectively resolve problems in a deadline-driven environment. Provide abilities and skill sets contributing to technical support documentation, instructional manuals, scripts, articles, websites, and guides to reduce synthesizing material into concise language for users and customers to fully understand. Proficient in training, language skills, teaching skills, interpersonal skills, taking criticism lightly, and professionalism.

Some objectives are to also improve your product or service, by increasing quality and customer satisfaction. Furthermore by improving your staff's performance through increasing efficiency and reducing customer support time which reduces your staff costs. And by creating instructions for how to operate the new applications or software, your office policies and procedures, a request for your next potential client and any other document in which you explain specialized information into one that a reader can understand helps you achieve your goals.

Following the hire for full-time employment, will serve as an essential tool in communicating or conveying one's ideas, views, observations, instructions, and suggestions in a more logical and technical manner.

Experience

Facebook Technical Writer/Training Video Dev., HCL Tech., Menlo Park, CA 10/08/18-03/19/21

Documented Facebook’s industry-leading software and technology for developers around the world. Developed high-level content for Facebook engineers who built their complex applications. A demonstrated track record of effectively capturing and communicating technical concepts related to software development procedures.

Developed content strategies

Documented VR/AR (virtual reality/augmented reality) concepts and technologies

Collaborated across multiple teams and competing deadlines

Supported the release and adoption of software

Used source control to manage and publish content

Performed record of project ownership, project management, and self-direction

Created and maintained documentation and related development materials.

Worked closely with engineering, product, and support teams to ensure quality and accuracy of content

Designed, drafted, and edited technical and process documentation

Articulated policy philosophy, launches, and changes to relevant parties, including management, operations, and other internal and external stakeholders

Built relationships with and understood the perspectives of partners on internal teams such as Sales, Product, Public Policy, Business Partnerships and Development, Operations, Marketing, Supply Chain Management, Communications and Legal

Knowledge within advertising, policy, communications, supply chain management or operations

Produced instructional design

Familiarity with analytics and problem-solving

Proficiency with consensus-building and persuasive communication

Facebook Content Manager, US Tech., Menlo Park, CA 10/09/17-03/09/18

Analytical thinker with experience in business and content for Facebook’s Global Security Team to develop the Purchase Order Processes Manual Facebook uses. The team’s mission was to create and communicate the guidelines and processes for how Facebook’s purchases are done from a request, an approval, to the delivery of the item(s).

Conducted interviews with Subject Matter Experts

Designed and implemented new policy and procedures

Managed all projects

Created Purchase Order Manual for Facebook Employees

Produced instructional design

Technical Writer, House Advantage, Las Vegas, NV 11/28/16-05/16/17

Developed catalog/library system for user Guides for the customers and the Development Team, including creating and updating House Advantage user manuals.

Produced clear, concise, and instructive prose

Proactively investigated and pieced together information to create coherent, useful documentation

Investigated and created documentation on external/internal tool usage and operational policies

Effectively wrote for different audiences with varying degrees of technical knowledge

Kept a pulse on project updates to identify new training needs

Performed content management

Competently identify which previous documentation/training materials needed to be updated based on new project developments

Understood the importance of writing in different voices for different audiences, and being able to filter content based on each audience’s needs

Identified where existing documentation will need to be updated based on new project developments

Created and delivered writing gap analysis/developing evaluation reports

Produced instructional design

Moody’s Technical Writer/Business Analyst/QA Lead, Syntel, New York, NY 08/01/15-07/29/16

Moody’s technical writer who provided financial analysis software and services content that increased productivity across all the platforms. Delivered strong written and oral communication skills and detail oriented high-level content. Navigated in an electronic quality management system and major content management systems.

Technical Writing

Collaborated with diverse international teams (India) and delivered documents on time

Developed documentation (Oracle), prepared instructional and quick reference manuals, and UAT writing

Reported work progress and any problems faced to the Moody’s Testing Lead or Project Manager as required

Reported defects (usually in a defect database) to the stakeholders

Defined and maintained the software life-cycle

Managed offshore QA Team in India

Translated, planned, simplified, and monitored the requirements for development stages

Requirements’ management and communication, including analysis

iMPR Technical Writer (backfill), iMiller Public Relations, New York, NY 2015

Moody’s technical writer who provided financial analysis software and services content that increased productivity across all the platforms. Delivered strong written and oral communication skills and detail oriented high-level content. Navigated in an electronic quality management system and major content management systems.

Technical Writing

Developed articles, blogs, press releases/media alerts, website content, abstracts, awards submissions, media pitches, white papers, case studies, research documents, reports, presentation/other collateral, datasheets, corporate literature and taglines

Collaborated with the Internet of Things (IoT)

Technical Writer II (contract), eBay Enterprise, New York, NY 07/2014-2015

Moody’s technical writer who provided financial analysis software and services content that increased productivity across all the platforms. Delivered strong written and oral communication skills and detail oriented high-level content. Navigated in an electronic quality management system and major content management systems.

Technical Writing

Developed the User Guide for the eBay Customer Engagement Engine

Researched and gathered technical information (Big Data).

Developed documentation, wrote documents, prepared instructional manuals, and UAT writing for the eBay Enterprise Development Team.

Freelance Projects, Orlando, FL 2012-07/2014

Researched, outlined, wrote, and edited new and existing content, worked closely with various SMEs to understand project requirements. Independently gathered information from subject matter experts to develop, organize, and wrote procedure manuals, technical specifications, and process documentation

Technical Writing

Produced high-quality documentation that is appropriate for its intended audience

Worked with internal teams on product and documentation requirements

Wrote easy-to-understand user interface text, online help and developer guides

Chief Home Officer, Las Vegas, NV 2011-2012

Maintained home, protected, taught, guided, listened, empathized, communicated, accepted, trusted, checked up on, loved, and enjoyed my children (a.k.a., clients).

Provided an environment that was safe

Provided basic needs

Provided self-esteem needs

Taught morals and values

Developed mutual respect

Involved in my child's education

Archaeological Technician, Las Vegas, NV 2008-2010

Worked with archaeologists on excavations to identify artifacts to support their research and analysis to further our understanding of human civilization.

Authored, researched, and reported technical content and illustrations for Archaeological sciences that studies human cultures through the recovery, documentation and analysis of material remains and environmental data, including architecture, artifacts, biofacts, human remains and landscapes.

Technical Writing

Responsible for using aerial photos and technical instruments to survey potential sites to find evidence of historic and prehistoric remains

Used global positioning systems or geographic information systems to collect and assess positional data

Responsible for physical work in the field, such as digging trenches and maintaining tools

Organization labeling collection bags and samples and completing forms and records to document your team’s findings.

Responsibilities included researching files and records to obtain information about sites scheduled for cultural inventories.

Reviewed reference material to aid in identification of artifacts recovered during inventories.

Determined possible sources of information and scope of research required to verify information accuracy.

Documented results of research

Planned and carried out non-complex cultural resource field inventories.

Determined inventory methods to use, identified area to be inventoried, schedules inventory, and arranges for equipment, supplies and transportation.

Monitored work during progress and answered questions from crew members

Compiled summarizes and interprets data obtained during inventories.

Presented finding and recommendations.

Prepared statements of work for non-complex cultural resource field inventories

Knowledge of terminology and commonly used rules

Knowledge of procedures and operations pertaining to archeology

Knowledge of computer capabilities sufficient to produce reports with graphics; produce increasingly complex maps; develop spreadsheets; and enter, retrieve and manipulate data

Read maps and used GPS to record site datums, site boundaries, and navigate to site locations

Archaeological documentation:

oTypes of definitions

oFunctional Analysis (brief formal definitions and formal amplified definitions)

oTypes of Descriptions (process descriptions, description of mechanism, technical instructions, formal definition, classification and division)

Clark County School District, Las Vegas, NV 2005-2008

Planned, prepared and delivered lesson plans and instructional materials that facilitated active learning. Developed schemes of work, lesson plans and tests that were in accordance with established procedures. Instructed and monitored students in the use of learning materials and equipment.

Technical Writing

Delivered highly developed oral and written communication skills

Built relationships effectively and professionally with families and students

Experienced developing and implementing curriculum

Demonstrated ability to develop and implement age-appropriate curriculum

Developed curriculum to meet developmental goals and instructional activities

Prepared lesson materials, grade papers, manage the classroom, and evaluate and give feedback to students

Exercised open and respectful communication with families, co-workers, supervisors, and other school staff

Measured progress and accomplishments of students towards their academic achievements on a regular basis and provide progress reports as required

Created and kept records on attendance, accidents, incidents, and other noteworthy events in accordance with licensing guidelines and program policies

Attended conferences and workshops in order to further advance professional development

Managed student behavior in accordance with outlined guidelines

Provided a safe, thriving, and respectful environment for all students in the classroom and on the school campus

Education

DeVry University, Orlando, FL 2012-2014

Bachelor of Science, Communication with an emphasis in Technical Writing

Dean’s List 3.71 GPA/Graduated with honors: Magna Cum Laude

College of Southern Nevada, Las Vegas, NV 2006-2008

Studied Anthropology, Emphasis in Archaeology and Culture

Skills

Writing and Editorial Skills:

Content developer, writes clearly and concisely, consistent with technical writing in document standards

Document Production:

Proficient in recommending revisions in scope, format, content, and methods of reproduction and binding Technical illustration and graphic design:

Generates and produces photographs, drawings, sketches, diagrams, and charts to illustrate processes and workflows

Problem Solving:

Identifies complex problems, analyzing for root causes, exploring alternatives, analyzing research, developing and implementing solutions

Software Proficiency:

Microsoft Suite: MS Word; Excel, PowerPoint, Project, Outlook, Publisher 2010, and Access 2010

Adobe Tools: Photoshop, Adobe: InDesign, Adobe: Illustrator, Dreamweaver, Visio and Acrobat Reader

Operating systems: Windows and IOS

Web Applications: SharePoint and WordPress

Software: Adobe Acrobat, Camtasia Studio, Adobe Captivate, FrameMaker, Photoshop, Snagit, and Visio.

Other: G-Suite Apps, Leankit, Asana, Wiki, Database management, iMovie, Articulate 360, Quick Time Player and Vimeo (video app for creating videos).

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