Maintenance man, cashier, clerk, IOP Counselor, Front desk work

Mark T. Fagg

Morristown, TN 423-***-****

**********@*****.***

Cashier/ Clerk/ Court Bailiff Profile

Summary

Highly efficient professional with experience in providing support to store managers, processing transactions, and overseeing facilities maintenance. Experienced in updating records and posting daily schedules. Skilled at collating documents and generating reports. Excellent communicator with ability to engage clients and internal teams at all organizational levels. Skilled in overseeing implementation of intervention programs. Knowledge of office equipment and processes. Adept in utilizing cash registers, scanning customer goods, processing payments, and issuing receipts. Ability to attend to client queries and resolve issues. Experienced in monitoring inventory. Proficient in Microsoft Office Suite.

Areas of Expertise

Retail Operations

Office Administration

Records Management

Customer Services

Resource Management

Communication Skills

Relationship Building

Leadership and Mentoring

Behavior Management

Professional Experience

Rural King, Morristown, TN 37814 4/2020 – 1/2021

Cashier (Part-time) and Maintenance Manager (Full-time)

Assisted customers with in-store check-out process, including bagging groceries. Maintained receipts and records. Enhanced client satisfaction by supporting customers’ shopping experience while delivering quality service. Assisted with in-store displays and cross selling.

Performed general repairs on building fixtures and assisted with upkeep of facilities. Conducted routine inspections, testing functionality of systems and safety equipment. Attended to urgent/occurring maintenance issues. Ordered supplies and materials needed for repairs/maintenance.

Improved client satisfaction through delivery of quality of customer services.

Enhanced overall facilities safety by conducting routine maintenance inspections.

Ingles Market Inc., Morristown, TN 37814 6/2018 – 9/2019

Cashier and Clerk

Assisted customers with in-store check-out process. Maintained receipts and records. Enhanced client satisfaction by supporting customers’ shopping experience while delivering quality service. Improved efficiency by bagging groceries and retrieving shopping carts. Improved revenue generation by cross-selling products. Assisted with creation of product displays. Ensured seamless shopping experiences for customers by stocking food products on shelves. Opened shop before shifts and closed store at end-of-business.

Improved client satisfaction through delivery of quality of customer services.

Cornerstone Of Recovery, Louisville, TN 3777 10/2009 – 6/2010

Extended Care Counselor

Provided counseling to male and female residents at Cornerstone. Generated case files, updated records, tracked statistics, and monitored adherence to interventions. Promoted self-reflection and assisted clients with coping techniques. Enhanced client satisfaction by educating clients on available resources. Led nighttime committee meetings, drafted schedules, and posted announcements. Supported new arrivals in acclimating to IOP program. Monitored processes to ensure full compliance to program guidelines. Enhanced service options by establishing CA (Cocaine Anonymous) group. Improved network-wide efficiency by updating staff on problems and relative situations. Educated individuals at COR, advancing understanding of addiction as a disease.

Successfully supported recovery of clients with chemical dependency problems.

Gained in-depth knowledge of counselling practices by attending sessions/classes delivered by Extend Care Department heads.

Successfully counseled clients suffering from a wide range of emotional and relationship difficulties.

Dinkins Biological Consulting, Powell, TN 06/2006 – 9/2009

Field Biologist

Generated reports for clients and federal/state agencies. Analyzed physical habitats, documented aquatic degradation, captured site photographs, and collected aquatic species samples. Conducted field surveys, assessing waters earmarked for petroleum pipeline construction/expansion. Collated data for presentation to clients.

Additional Experience

Wildlife Officer/ Wildlife Biologist (Non-Game), TN Wildlife Resources Agency, Various Locations

Education & Credentials

B.S in Biology

Tennessee Technological University, Cookeville, TN

High School Diploma

Tullahoma High School, Tullahoma, TN

Awards

Wildlife Officer Hunter Safety Instructor Of the Year

Wildlife & Fisheries Biologist Of the Year

Outstanding Fisheries Scientist Award

Lifetime Achievement Award from the TN Endangered Species Committee

Contact this candidate