Shelley Williams Cox

Huntsville, Alabama

Phone: 256-***-****

adm9y8@r.postjobfree.com

SUMMARY

A Nationally Certified Pharmacy Technician with an extensive background in the manufacturing of IV medications. I have vast experience in the production of Chemotherapies and Hazmmeds in addition to standard medication bags in a hospital setting. I also have a background in customer service for many years in both medical, insurance, as well as technology

EXPERIENCE

Omnicare, Huntsville, AL

Order Entry Technician, October, 2020-Present

Pharmacy Technician responsible for order input for assisted living and long term care facilities. Assist callers with needed information, process refills, manage records for filing and compliance. Assist with packaging when needed

Huntsville Hospital, Huntsville, AL

Pharmacy Technician Level III, April, 2018- October, 2021

Manufactured IV medications for inpatients; as well as, for outpatients. Production of batch medications for distribution, gathering supplies for production, ordering supplies for the sterile production area, manufacturing chemotherapies for both in and out patients

Torrid, Huntsville, AL

Customer Service/Sales Associate, March, 2018- June, 2018

Set up and maintain store displays, check in new inventory, assist customers with purchases and trying on garments, answer phones and check out clients

LifeSouth, Madison, AL

Donation Coordinator, January, 2018- March, 2018

Recruit potential agencies to host blood drives, create and distribute advertising materials for drives, assist with data entry of donors at drives, hold education classes to teach both potential donors and students about blood donation

Humana/TriCARE, Louisville, KY

Customer Service Specialist, February, 2017-January, 2018

Assist customers with questions about billing, payments and services, process Prior Authorizations for clients, assisting with appointments via online portals

Verizon Wireless, Huntsville, AL

CGO-State & Local Account Coordinator, April, 2008- February, 2017

Customer Service Specialist assisting with both account and Technical Support of devices and services

Point of Contact for agencies in both the states of Wisconsin and Florida

Specialist in WhiteGlove Account Maintenance

Point of Contact for my peers for any questions or concerns, Transition Assistant to assist New Hires as they became accustomed to taking customer calls, Sr. Customer Service Rep assisting in taking escalations for my supervisor, Classroom trainer for New Hires in the GCO, including the creation of training materials

Buffalo Wild Wings, Huntsville, AL

Assistant Manager, July, 2006-February, 2008

Primary Manager in charge of training new hires on the Micros system for order placement, Completion of New Hire Paperwork, Led group trainings for responsible vending of alcoholic beverages, Served as a Certified Trainer for company policy and procedure, Completion of time and payroll documentation

Three Springs New Beginnings, Owens Cross Roads, AL

Business Office Clerk, October, 2004-June, 2006

Completion of timecards and payroll for the facility,

Manage time off availability for employees to assist in scheduling, Trained all new hires on policy and procedure

Performed Red Cross Certification classes for CPR and First Aid, Kept track of and educated employees on Material Data Safety Sheets for onsite chemicals and materials

References Available Upon Request