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Medical Secretary Services Administration

Rensselaer, NY
18.00 - 20.00
June 21, 2021

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Kelly Zoller

Rensselaer, New York ***** (***) *** – 3936

Professional Summary

Recent graduate with a Bachelor degree in Health Services Administration and 20+ years of experience in the healthcare industry. A motivated professional with an aptitude for innovation and creative problem solving. A motivated professional with an aptitude for innovation and creative problem solving. Communicative and personable, will learn and adapt quickly, follow direction, and serve internal and external customers with poise and professionalism. Areas of Expertise:

Patient Care & Interactions

Medical Terminology

Electronic Health Records

CPR/HIPAA Certified

Vitals & Rooming of Patients

Office Administration / Microsoft Office

Laboratory Testing

Conflict Resolution

OSHA & First Aid

Intergy Software


Bryant & Stratton College, Albany, NY

Bachelor of Science: Health Services Administration 12/2019

Associate of Applied Sciences: Medical Assistant 2006

Leadership, Administrative & Clerical Skills

Provide operational support of office procedures; administered incoming calls to appropriate parties, scanned medical records into electronic medical records system and managed charting files.

Schedule patient appointments and procedures; lab testing, MRI, ultrasounds, radiology exams, etc.

Order/retrieve lab test results at the request of physicians and discussed with patients, as needed.

Package and mailed items to appropriate parties in accordance with order specifications.

Manage calendars and prepared agendas for various departments.

Supervise office staff in all operational functions to ensure proper functionality of office procedures.

Manage scheduling for staff members to ensure adequate coverage.

Billing, Claims Processing & Insurance Verification Skills

Manage billing and claims process for patient inquiries in a timely and organized fashion.

Verify insurance; disputed any coverage-related questions with appropriate insurance claims personnel.

Determine eligibility for insurance coverages for medical procedures through thorough correspondence with insurance personnel.

Reconcile group billing to keep track of expenses for large and small practices.

Address inquiries from internal staff, providers and members regarding pharmaceutical drug formulary in relation to claims and eligibility.

Direct Patient Care & Clinical Skills

Escort patients to examination rooms and performed vital signs, as well as obtained weight/height measurements and updates in medical history.

Communicate/Assist physicians with patient records; health-related concerns, exam findings, test results, etc.

Clean and sanitize treatment rooms in preparation for patient examinations.

Record patients' medical history, vital statistics, or information such as test results in EMR.

Prepare treatment rooms for patient examinations, keeping the rooms neat, clean and well stocked.

Perform EKGs, strep tests, rapid flu tests, urinalysis, rapid A1C tests, and hCG tests.


Community Care Physicians, Schenectady, NY Medical Secretary 03/2018 – Present

Community Care Physicians, Delmar, NY Medical Secretary 07/2017 – 02/2018

Community Care Physicians, Troy, NY Medical Secretary 03/2011 – 07/2017

Community Care Physicians, Clifton Park, NY Medical Secretary/MA 11/2008 – 03/2011

Community Care Physicians, Albany, NY Medical Secretary/MA 11/2005 – 11/2008

Dr. Mark Oldendorf – Internal Medicine, Albany, NY Medical Secretary 02/2002 – 11/2005

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