OLIVIA P. TODD

**** **** ****** *****- *** Point, TX 75068• adm9xl@r.postjobfree.com•202-***-****

Summary: Over 7 years supporting the IC, providing customer service, security administration, clearance review, business analysis, compliance auditing and system performance metrics reporting. Great knowledge of IC secure systems/databases. Works exceptionally well with customers, ability to multi-task, solicit requirements and integrate requirements into product deliverables. . Often acknowledged by clients, customers, and colleagues for detailed analytical skills, thorough reporting and assessment abilities. Proficient with Microsoft Excel, Outlook, PowerPoint, Word, and SharePoint Administration, and Tableau. Willing to relocate CONUS/OCONUS.

Clearance Level: TS/SCI with Full Scope Polygraph

EXPERIENCE:

Bogart Associates- Web Content Editor June 2020-Present

SharePoint administrator

Responsible for SharePoint site management support activities for a federal contract

Writes and edits content for websites, ensuring content is organized in a clear, simple and usable manner.

Produces web content, which includes proofreading, writing captions and working within the company’s content management system.

Reviews user queries and looks for trends to then act on by creating new content.

Gathers requirements from internal clients.

Proofreads copy for grammar, style and accuracy.

Makes corrections to content before it is posted to the site.

Participates in quality assurance testing to verify that web content functions properly.

Reads and understands basic HTML coding.

Collaborates with teams across the organization, including communications, marketing, graphics, and IT to produce and deliver content.

Performs other related duties as assigned.

Skanes Technology Group- Data Analyst June 2016-December 2018

NextPoint Group- Data Analyst December 2018-Present

Instrumental in implementing Compliance auditing and reporting Attorney General Guidelines Safeguard reporting.

SharePoint administrator for all compliance audits.

Responsible for SharePoint site management support activities for a federal contract

Build reports from SharePoint using Excel

Prepares compliance audit data by compiling and analyzing internal and external information.

Provides audit information to management by researching and analyzing data; preparing reports

Provides administrative support by implementing systems, procedures, and policies; completing projects in support of compliance auditors.

Complies with federal legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.

Developed metrics for customer systems to monitor availability, user activities, product posting, and product access.

Splunk Administrator for all sensitive data

Managed reports and auditing schedule and provided daily, weekly, and monthly report status to senior management to help ensure deadlines are being met and on time.

Analyze sensitive datasets for compliance and transparency in support of policymakers and law enforcement that is provided by the Attorney General.

At least 4 years of experience in IT Audit role

Experience in Agile methodologies and tools

Assess technical operations are being performed as per requirement.

Assess authority and responsibilities for operating activities are assigned properly.

Coordinate discussions between Internal/External Auditors and IT staff.

Coordinate audit schedules across IT.

Create complex JIRA workflows including project workflows

Tableau Skills: Create basic calculations including basic arithmetic calculations, custom aggregations and ratios, date math, and quick table calculations. Able to create scatter plots, pie and bar charts in Tableau.

Create team specific agile process flow in JIRA to move tasks from one activity to another.

Eagle Alliance- Project Coordinator December 2015-June 2016

Jessup, MD

Validates work requests for completeness, accuracy, compliance to established standards and correct alignment to portfolio project records.

Verifies appropriate work authorization has been obtained by the client and company.

Monitors and analyzes, on a proactive basis, routine queue data to ensure achievement of contract and internal service level agreements and project commitments.

Verifies that required closedown activities are completed before closing service requests. Escalates issues when necessary.

Assists in coordinating the establishment of project tracking codes.

Performs routine analysis of project, queue and applications catalog data and provides findings to the service delivery team in data and graphic modes.

CACI-Office Administrator III- Lead June 2013-December 2015

Fairfax, VA

•Maintain Appointments/Calendar Events for High Level Managers

•Reserve available conference rooms for appropriate personnel

•Create Excel Spreadsheets, present PowerPoint Presentations

•Prepare correspondence and process as required; produce correspondence, memorandums, forms, reports, spreadsheets, presentations (charts, tables, graphs, etc.) as required.

•Scan, upload and email classified documents

•Verify Security documents

•Monitor Video Surveillance

•Performs as a Recorder for Time and Attendance

•Processes Administrative and Personnel Paperwork

•Makes travel arrangements for managers

•Performs backup duties for other offices within directorate

•Responsible for preparing meeting minutes for high level meetings

•Complete visitor access requests, and verify clearance credentials

•Keep files of secure data

•Performs some HR functions; including- but not limited to-

-Gathering applicant resumes, and work information for interview

-Creating book for members of interview panels

-Creating Selection Memos for high level management

USIS - Security Monitor July 2011 – February 2017

Falls church, VA

Detect and report potential security issues and/or breaches.

Closely observing activates of individuals working and/or visiting the customer facilities

Provide a safe and secure environment in facilities where assigned

Secure and survey classified working areas and any unsecured confidential documents

Standing at an assigned post or moving with the contractor throughout the facility

Ensure subjects do not enter any areas where they are not authorized, nor where they do not have a valid reason for entering

Patrols assigned post on foot or patrol vehicle to maintain visibility and observe possible unusual activity

Investigate and report maintenance and safety conditions which might endanger the client, its associates, or public safety

Ensure that daily administrative documentation is kept concise and complete at all times; Maintain all daily assigned equipment in functional and presentable condition

Respond to all requests for assistance relayed by Supervisor or client; complete various company or client assignments as required; submit reports to superior officer

Investigate security related accidents/incidents, interview witnesses, complaints, and victims; responsible for gathering physical evidence and preserving it for future use; complete report and follow up with management as needed

Pitney Bowes –Desk Operator November 2011 – June 2013

Lanham, MD

•Direct and oversee mailroom activities including the sorting and delivery of incoming mail, as well as the preparation and sending of outgoing mail. Supervise inventory, check and reorder items as needed. Manage the receipt and allocation of office supplies.

•Sort incoming and outgoing mail, open envelopes by hand or machine, and handle parcels. Date-stamp incoming mail and place in mailboxes for pick-up or in carts for distribution.

•Sort and deliver interoffice mail. Prepare carts for a distribution.

•Order and store office supplies, file correspondence and other documents, send and receive faxes, photocopy and perform computer data entry.

•Weigh mail and affix postage either by hand or with a meter. Prepare volume mailings. Knowledge of postal and federal policies, statutes, procedures and regulations.

Sanford Brown- Administrative/Registrar Assistant May 2007 – July 2011

Landover, MD

•Maintain student files and attendant sheets. Review and submit grade sheets.

•Answer multi-line switchboard. Greet visitors and prospective student candidates. Schedule meetings and conference rooms, data entry, filing and faxing.

•Issue tests to prospective candidates and answer questions as needed.

•Review test results and report testing outcomes to management.

•Work cross-functionally with internal departments to ensure potential candidates are provided the right resources to complete testing requirements.

•Ensure testing requirements are clearly defined, prioritized, and followed through to completion.

•Follow-up with students to ensure smooth transition into facility.

•Collaboration with co-workers to effectively meet team and organization objectives..

Veteran Affairs Medical Records- Seasonal Eligibility Admin June 2005 – August 2005

Washington, DC

•Accountable for all veteran eligibility files including matching up documents and identification to files and updating in computer as needed. Assigned files to proper entities.

•Answered and screened telephone calls. Forwarded messages to appropriate personnel.

•Determined if veterans were eligible for specific benefits.

•Assigned identification badges to veterans which included completing paperwork for photo identification. Updated medical records as needed.

•Secured documentation and handled sensitive information.

EDUCATION:

Bowie High School- Diploma, June 2007, Bowie, MD

•University of Maryland – (Fall 2013-Fall 2014), College Park, MD

TRAINING/CERTIFICATIONS:

•OPM- National Training Standards-Briefing

•OPM-Write Up Investigative Process Used

•Automated Records Management with EDRMS - Texas State Library and Archives Commission

•Shared Drive Webinar Certificate- Texas State Library and Archives Commission

•Tableau Desktop 1- Fundamentals Training Course

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