MICHAEL GERACI

**** ******* ****

Johns Island, South Carolina 29455

914-***-****

adm9x1@r.postjobfree.com

SUMMARY

A reliable and top-performing IT professional with multifaceted experience in technical support (Windows, MAC), team supervision, networking, program implementation, hardware/software, contract negotiation, training and development, and customer service. Possesses a proven track record in setting up computer equipment for sales force and office users, implementing remote office stores, and resolving computer issues for personnel. Contributes to success by using exemplary leadership, technical, and communication skills to resolve complex issues and perpetually redefine expectations.

EXPERIENCE

REVLON/ELIZABETH ARDEN COMPANY, New York, New York

Senior IT Analyst, 2005-2020

Managed multiple operating system upgrades (Windows 95 to Windows 2000 to Windows XP to Windows 7 to Windows 10).

Provided tier-3 desktop support (Windows & MAC) for multiple locations, including remote field sales.

Managed staff in other locations (Miramar and Jacksonville, Florida, as well as Roanoke, Virginia).

Evaluated and provided guidance in selecting equipment (laptops, printers, and mobile phones) for organizations.

Implemented remote outlet stores throughout country, including networking, point-of-sale registers and peripherals, and backoffice equipment.

Handled computer-related issues for remote field sales personnel.

Ordered, set up, and kept records for mobile phone support for organization (approximately 900 devices).

Organized and led program which provided computer equipment for Elizabeth Arden sales force.

Set up computer equipment, including laptops, printers, wireless networks, and mobile phones for both remote sales force and office users.

Performed training in computer usage, applications, and procedures at sales meetings.

Negotiated pricing and service contract details with vendors, including one negotiation with Verizon which resulted in $200,000 savings over two years for cellphone and wireless broadband equipment.

ADDITIONAL EXPERIENCE

REVLON/ELIZABETH ARDEN COMPANY, New York, New York, IT Team Leader, 1996-2005. Spearheaded project that supplied all current field sales people with computer equipment. Received and kept track of equipment, ensured correct setup of laptops, and packaged and sent equipment to end-users. Served as technical staff following completion of program, coordinating with field sales people on setting up and using new equipment. Developed training programs for Microsoft Office Suite products. Attended sales meetings and facilitated training presentations to large and small groups. Performed software and hardware updates at remote meetings. Supported offsite helpdesk with issues and resolved technology issues of corporate executives.

ALCONE, SIMS, & O’BRIEN, Mahwah, New Jersey, Office Manager, 1994-1996. Executed programs for clients, such as Polaroid, Trident Gum, PepsiCo, etc. Performed day-to-day operations and hired/staffed office personnel, dockworkers, and project workers. Oversaw several programs running simultaneously for facility. Quoted pricing and negotiated contracts for supplies and services. Streamlined shipping procedures, including bulk mail shipments, to ensure timeliness and accuracy of package delivery.

CARRETTA TRUCKING INC., Carlstadt, New Jersey, Terminal Manager, 1990-1994. Managed “Zone Skip” company for two years. Supervised staff of five office personnel and ten drivers/dockworkers. Spearheaded “Load to Ride” over-the-road trucking operation, developing rate structures for freight shipping customers. Arranged nationwide, over-the-road transportation for customers. Wrote series of computer programs which ran operations and accounting departments (dBase programming language and Novell network). Oversaw growth in monthly revenue from $300,000 to $1,300,000.

EXECUTIVE AIR FREIGHT, INC., Long Island City, New York, Vice President of Operations, 1981-1990. Oversaw all day-to-day operations, developed rate tariffs, managed major accounts with sales representatives, troubleshot issues with customers, and negotiated contracts with vendors.

AAA AIRFREIGHT INC., Newark, New Jersey, Operations Manager/Terminal Manager/Vice President of Operations, 1978-1981. Oversaw six office staff, six drivers, and two dockworkers.

SERVICE BY AIR FREIGHT, Jamaica, New York, Customer Service Representative, 1974-1981 (Concurrent). Answered phones, traced packages, quoted prices, and resolved issues as required. Picked up and delivered packages to terminal or airport as required.

TECHNICAL SKILLS

Software: Microsoft Office Suite, Windows 7, Windows 98, Windows 2000, Windows 10 operating systems, MacOS

Hardware: Dell, Hewlett-Packard, Lenovo laptops and desktops, all printer models, iPhones, and Android phones

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