LARISSA GREGOIRE

**** ***** **** **** *** J*

Orlando FL, 32806

340-***-****

adm9wy@r.postjobfree.com

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Highly enthusiastic customer service professional with 5 years client interface experience. Strong organizational, technical and analytical skills.

Objectives

To seek challenging assignment and responsibility, with an opportunity for growth and career advancement as successful achievements. My goal is to collaborate with the team at a company and further enhance the company's success and reputation.

Education

Hoke County High School, Raeford, North Carolina

Graduated May 2010

●3.5 GPA.

●Contributing member of FCCLA Club.

●Top 20% of graduating class.

Everest University online, South Beach, Florida

Accounting, Enrolled

Employment History

Lyneer Staffing Solutions (VSE inc), Orlando FL Relationship Center Agent

July 2019 – Present

Developed highly empathetic client relationships. Worked as a team member assisting coworkers with group task. Transfer customers to the appropriate/requested advisor. Processed/refund payments requested by the customer.

Mark Travel Corporation, Orlando FL Airline System Coordinator

May 2018 – July 2019

Developed highly empathetic client relationships. Worked as a team member performing name corrections, cancellations, flight scheduling, and rebooking for every airline. Successfully interact with agents and understanding what that needs to be done on each package/reservation.

Delta Airlines, St. Thomas

Supervisor/Complaint Resolution Official,

August 2013 – March 2018

Trained every new employees quarterly. Make daily position schedules based upon flight schedule. Created new processes and systems for increasing customer service satisfaction. Re-book tickets for customers if necessary. Completed daily flight reports after each flight. Resolved any complaints with customers.Delivered exceptional service by greeting and serving customers in a timely, friendly manner. Managed 15 employees in the department.

Kmart, St. Thomas, VI

Rest Associate,

February 2013 – August 2013

Replenished merchandise shelves with items from the stockroom. Stocked and rotated inventory regularly. Organized the store by returning all merchandise to its proper place. Communicated all merchandise needs or issues to appropriate supervisors. Assisted customers in finding out-of-stock items.

Concessions International, St. Thomas, VI

Cashier

November 2011 – July 2012

Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Worked as a team member performing cashier duties, product assistance and cleaning. Successfully interacted with customers and retail buyers to expedite orders.

Home Depot. Fayetteville, North Carolina

Cashier/Sales

May 2010 – July 2011

Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Regularly sought opportunities to up sell and add on additional merchandise. Recommended, selected and helped locate merchandise based on customer needs and desires.

Professional Skills

Cash Handling: Advanced

Multi-tasking: Advanced

Careful and active listener: Expert

Professional and friendly: Expert

Strong public speaker: Advanced

Accomplishments

Customer Interface

●Greeted customers upon entrance and handled all cash and credit transactions.

●Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

●Cashiered with two cash registers at once in tandem to maximize customer flow.

Database Maintenance

●Assisted in the managing of the company database and verified, edited and modified members’ information.

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