ARTHUR D. HUCK

** ******** ****, *************, ** 13027

315-***-****

adm9wt@r.postjobfree.com

SUMMARY

Degreed professional with twenty years of broad-based experience in Management, Public Services, State Health Services, Contracts/Grants Administration, Quality Control, Procurement, Logistics, Call Center Inbound/Outbound Calls, Budget Administration, Risk Assessment and Management seeking a position with a growth-oriented organization that will utilize my spectacular expertise in one or all of these areas in order to assist an organization in meeting their goals and objectives. Leader with outside the box thinking who solves, develops and improve systems/operations for positive bottom line.

SUMMARY of QUALIFICATIONS

Served two years as the manager for the WIC State Software Group performing advanced management and oversight of activities for daily operations of Texas Department of State Health Services (DSHS) business software applications, including managing production systems maintenance, managing new, replacement and enhancement software development projects as well as consulting on computer related purchases and long range computer related plans.

Eight years of extensive knowledge of call center operations and management experience supervising 10+ employees (in-bound/out-bound) with and without predicated dialer software and hardware averaging a volume of 100 to 250 calls daily.

Sales Experience - insurance, cable services, home-improvement, consumer and reservations sales with portfolios up to 12 million.

Established short-term, mid-term, and long-term goal and objectives as well as developed guidelines, procedures, policies, rules, and requirements.

Utilized operational metrics such as absenteeism, attrition, in-chair occupancy, reliability, schedule adherence, escalations, and payroll to control operation for ultimate functionality and profitability.

Responsible for the personnel management functions, including interviewing, hiring, staff development, performance management, etc., assuring compliance with EEO/AA, ADA, and organization goals, policies and procedures.

Managed goals and priorities via project management, change management, capacity planning, determining staffing, funding requirements, and operational management to support a high level of customer service and cost efficiency.

Ten years' as Quality Control reviewing proposed testing designs/plans, developing, implementing and maintaining the quality assurance program (project) according to applicable statues; in addition to performing onsite visits to assure compliance with standard business practices, rules, regulations and laws, such as HUB requirements, and resolve audit exceptions.

Established performance goals, tracking, and other accountability measures for purposes such as prioritization of job functions, completion of risk analyses, and establishment of appropriate controls, tracking of ongoing tasks, and creation of standard reports.

WORK EXPERIENCE

Maximus Syracuse, NY Apr 2017 - Present

Field Customer Services

Representative/Outreach Specialist

Conducting face-to-face and office-based outreach and enrollment services, including education on managed care options and public health programs to clients at Medicaid offices, provider sites and or community-based organizations. Assisting the Field Operations Supervisor with selected duties, including assisting clients in the enrollment/disenrollment process. Dollar Tree Stores, Inc. Cicero, NY Oct 2016 - Present

Customer Service (part time)

Assisting customers

Deposits and nightly closing

Shipping and receiving

Cash handling

U-Haul International, Inc. Syracuse, NY Jun 2014 - Feb 2017

Customer Service (part time)

Assisting customers and rental contracts of trucks and trailers

Deposits and nightly closing

Shipping and receiving

Cash handling

Texas Department of State Health Services Austin, TX Jan 2008 - Oct 2010 Group Manager

Texas Department of Public Safety Austin, TX Jun 1998 - Jan 2008 Quality Assurance Administrator

Texas Commission on Environmental Quality Austin, TX 1994 - 1998 Contract Monitoring Manager

Austin Asian American Chamber of Commerce -Education 2005-2010 Executive Director/Grant Manager (501c3) Part-Time U.S. Air Force Reserves Various Air Force Bases

Honorable Discharge

EDUCATION

The Performance Institute Arlington, VA Jun 2006

Associate Acquisition Manager - Certification

Watertown School of Commerce Watertown, NY

Bachelors in Business Administration

U.S. Air Force Community College Hancock, NY

Associates in Aeronautical Engineering

SKILLS

Inventory Management, Safety, Call Center Operations, Contract/Grant Administration, Public Relations, Analysis, Problem Solving, Management, Leadership, Controls, Policy Development, Budget and Project Management MILITARY SERVICE

Service Country: United States

Branch: US Air Force

Rank: Master Sergeant E-7

SKILLS SUMMARY

Project & Risk Management

Marketing & Sales

Contract/Grant Administration

General Office Skills

Computer Savvy

Proposal Development

Customer Service

Supervisory

EEO/AA, ADA

Budget Administration

Quality Assurance/Monitoring

Grant/Contract Administration

Software Applications

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