Relations Manager Of Training and development. Project Coordinator. .

C H E R Y L H O S K I N S

E: **************@*****.***

M: 360-***-****

Linkedin.com/in/cahoskins

Personal summary

High caliber professional and innovative thinker possessing superior leadership and organizational skills. Proactive problem solver with experience in areas of training and development, customer service, business development and strategic planning. Action oriented and results driven individual, committed to providing outstanding customer service. Professional Experience

Lead Boutique Sales Representative MultiCare 2018-Present Instrumental in rebranding Boutique with a more holistic approach. Focused on relationship building with patient/customer in creating a loyal customer base. Design and execute merchandising plans. Achieve productivity and sales goals through educating customers on product. Project managed all aspects of inventory while reducing loss quarterly. Assistant Department Manager Nordstrom 2016-2018 Develop, coach and train 10+ sales associates to achieve success, while keeping client and employee engagement top priority. Design and execute merchandising plans for two departments. Achieve productivity and sales goals through active training, coaching and impeccable customer service. Project managed all aspects of inventory while reducing loss quarterly. Styling Sales Coordinator Nordstrom 2015-2016

Developed and coached stylists on how to build client connections & effective relationships. Teach sales associates how to use generated customer lists to build relationships with clients while improving service and increasing sales store wide. Handled all customer escalations and concerns in a proactive and positive manner while ensuring the privacy of all customer information.

Customer Relations Manager Nordstrom 2010-2015

Communicated quarterly company objectives, goals and strategies to sales associates while creating an environment that fostered development and innovative thinking. Developed and executed a relationship-based selling strategy. Managed Outlook calendars and scheduled appointments for the stylists. Anticipated future business changes, challenges and proactively implemented revised plans for potential volume increases. Managed store Top 500 customer list to ensure that appropriate focus on high priority clients. Personal Styling Manager Nordstrom 2008-2010

Motivated and challenged associates through exceptional leadership and communication skills utilizing individual development plans and bi-yearly reviews. Role modeled and coached the appropriate approach for relationship- based selling through teaching suggestive & directive selling providing upstanding customer service. Planned and prepared events such as Fashion Shows, Dressing for Success luncheons and Girlfriend Parties. Acted as Store Manager providing coverage during peak times.

Personal Stylist Nordstrom 2005-2008

Selling ambassador for the store. Built an appointment-based business through building trusting relationships and rapport with customers. Built a referral business through existing customers and external businesses. Skills

Customer Service Training & Development Operational Efficiency Project Coordination Sales Planning Process Improvement Microsoft Office

Career Highlights

Top CRM in the region 5 consecutive years

Selling Manager of the Year

Customer Service All Star

Anniversary Cup Achievement