Derek E. Nestler

adm9s9@r.postjobfree.com

Red Hill, Pennsylvania - 215-***-**** http://linkedin.com/in/derek_nestler

Work Experience

Marketing Coordinator

Stauffer Glove & Safety - Red Hill, PA February 2019 to Present

Utilizing a Content Management System (Insite), translates written digital content into easy-to-read content pages on Stauffer’s website. Utilizing social media, email marketing, and SEO, promotes these educational digital content pages to Stauffer’s audience.

Spent a quarter working in Customer Support manually entering order quantities into Stauffer’s ERP, adjusting prices dependent on the customer, communicating shortages and other stock issues, providing substitute products when needed, and confirming orders with the warehouse team.

Manages Stauffer’s social media posts and campaigns across Twitter, Facebook, Instagram, and LinkedIn. Boosts post engagement by increasing frequency, quality, and relevance of posts

Works within a team to develop, review, and adjust digital marketing strategy.

Proofreads and edits written print, and email content

Email marketing point person, collaborates with other stakeholders to support sales teams

Develops and tracks promotional email campaigns by generating email templates, landing pages, and forms on MailChimp

Performs product research in order to ensure website product data is accurate and up to date

Research Content Specialist

Gartner - Arlington, VA February 2018 to February 2019

Acted as a liaison between sales, clients, and the Gartner Analyst Community

Worked to problem solve and answer clients most pressing technology related questions and challenges by following established procedures

Provided an exceptional customer service experience for internal stakeholders and external clients

Used reading comprehension to determine the proper track for inbound client inquiries. Tracked these inquiries from receipt through processing to closure, following up where necessary, through Gartner's CRM, Client Connect to meet a daily quota

Collaborated with peers to identify Gartner Research and Resources that support client's requests

One of the first specialist assigned to a hybrid team supporting both CIO-level research and clientele from Gartner & the newly acquired CEB

Served as a point of information for both legacy Gartner and CEB employees during merger

Produced and presented process educational materials to other departments to better facilitate the merger

Graduate Assistant

Small Business Development Center - Kutztown, PA August 2017 to December 2017

Assisted with the coordination and execution of grand openings for a local boutique and gym

Collaborated with other graduate students to advise interns on their clients' social media strategies

Researched and created a presentation on social media content utilized in educational webinars

Worked alongside a graduate advisor to present research on social media strategies for emerging small businesses

Bilingual Healthcare Recruiter

Open Systems Healthcare - Wyomissing, PA January 2016 to July 2017

Coordinated and supervised the schedules of 250+ consumers and 300 caregivers

Utilized an ATS to maintain a pipeline of qualified candidates to fulfill existing and future positions

Worked in a team to provide exceptional customer service and comply with state regulation

Multitasked in Spanish and English to cross-functionally support all facets of the office

Maintained detailed documentation of all forms of correspondence

Helped grow clientele by 20% by building partnerships outside of the agency

Internships

Marketing Intern

American Musical Supply - Oakland, NJ August 2015 to January 2016

•Translated and edited catalogue and web content from English to Spanish

Intern

Bentley Systems - Exton, PA June 2014 to August 2014

Generated user interface screen captures to update Software ‘Help’ Dialogues

Submitted UI screen captures into the publication management system repository

Edited Help Topic files and User Guides

Staff Writer

Town & Country Newspaper - Pennsburg, PA January 2012 to February 2014

Performed organizational duties such as filing, copying, scanning, and typing

Researched, wrote, and edited articles such as local sporting events, politics, and had a front-page interview

with a state senator published.

Prioritized workload to meet deadlines

Education

Kutztown University of Pennsylvania - Kutztown, PA

Bachelor of Arts in Spanish December 2015

Skills

Content Management Systems

Content Creation

Customer Relationship Management Software

Research & Analysis

Fluent in Spanish

MS Office

Social Media Marketing

Writing, Proofreading & Editing

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