Hazel Perkins

**** *** ** **

Birmingham, AL ****5

adm9qb@r.postjobfree.com

205-***-****

Objective

Obtain gainful employment in which to exercise my current skills in addition to learning new skills to become a valuable asset to the company.

Education

G. W. Carver High School May 1987

High School Diploma

Work Experience

Birmingham VA Medical Center Post Office

Mailroom Supervisor Apr 2017-Present

Duties include: Overseeing the mailroom staff ensuring tasks are carried out in a timely manner, that members of the staff are fulfilling their role within the department. Resolve and issues that arise and deal with conflicts. Coordinating correspondence for the organization. Setting schedules for team members ensuring all shifts are covered. Keep tract of stamps, labels, and all supply inventory while placing an order for any items running low. Ensures that health and safety practices are in place and the work area is kept in a good state of police to avoid accidents. Managing payroll: tracking all hours worked, vacation hours and sick leave hours used and accrued for each employee. Developing processes for maximum productivity. Complies with HIPAA Privacy Act by protecting confidential patient information. Practiced good customer service in all work activities such as treating all customers with courtesy and fairness; considering the impact of work decisions on customers; and incorporating customer feedback in job and work modifications.

Birmingham VA Medical Center Post Office

Clerk/Senior Mail Officer Oct 2006-Apr 2017

Duties include facilitating the proper processing of mail throughout the Birmingham VA Medical Center. Track packages that are sent and received. Investigate and interpret various issues with parcels that come through the mail room. Meter and inspect deliverable pharmacy for pick up by USPS. Mail appointment letters to veterans 14 days in advance. Complies with HIPAA Privacy Act by protecting confidential patient information. Answered the phone and assisted customers by answering inquiries or transferring their calls to the appropriate section.

Birmingham VA Medical Center Sept 2005- Oct 2007

Business Management Clerk

Duties included the management of physician databases with patient information. Securing files in accordance with proper physical security and HIPAA protocols. Consolidating data files for review. Document and transcribe medical records for billing and processing. Complies with HIPAA Privacy Act by protecting confidential patient information. Trained in the VA Mental Health Unit scheduling and performing as a receptionist, recordkeeping, and all clerical duties related to patient treatment in Mental Health.

Medical Management Plus

Nursing Assistant/Caregiver

Duties included provided integral care for elderly and geriatric patients. Assists with Activities of Daily Living (ADL) by serving meals and feeding patients as needed; offering fresh water and snacks; helping patients ambulate; and turning, positioning, and transferring patients. Home care includes bathing, nutrition, medication schedules and patient transport. Provide emergency treatment in critical situation including BLS skills, CPR, and acute respiratory therapy. Follows nurse instructions to perform procedures, including but not limited to administering enemas; applying non-sterile dressings, ice packs, and heat treatments; giving therapeutic baths. Occasionally function as a patient sitter in hospice environments. Complies with HIPAA Privacy Act by protecting confidential patient information. Follows all policies and procedures to maintain a safe hospital setting. Responsible for preparing patient’s chart, door tag, checking patients’ allergies and ensuring staff were made aware if any existed, and notifying admissions. Prepare paperwork necessary for patient discharge, ensure prescriptions were delivered to the pharmacy, record patient service connection, fax all pertinent paperwork if patient is discharged to another facility, set discharge follow up appointments and provided a patient list for the day’s appointments. Practiced good customer service in all work activities such as treating all customers with courtesy and fairness; considering the impact of work decisions on customers; and incorporating customer feedback in job and work modifications.

Courses and certifications

Certified Nursing Assistant (CNA) Certification (June 1994)

Certified Caregiver Certification(June 2021)

Customer Service Soft Skills

Microsoft Office Suite Advanced

Additional Skills and Qualifications

Communication Skills – able to speak to people to ensure mail and packages arrive where they need to go as well as communicate intentions to employees.

Physical Stamina – able to bend, lift and stand as needed.

Organizational skills – ensure mail is sorted in a way that makes it easy and quick to deliver.

Dexterity – good hand eye coordination allows to sort large volumes of mail quickly.

Leadership skills – oversees the team to ensure that all tasks are completed to schedule; good management and leadership skills enable them to motivate the team.

Numeracy skills – to deal with budgets.

Computer skills – to use programs that are necessary to label and mark packages correctly, ensuring they’re sent to the correct destination, complete time sheets, calculate vacation and sick leave hours, create spreadsheets for monthly expenditure reports, and any other projects requiring completion.

Type over 40 words per minute

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