CONTACT

Address : United Arab Emirates

Phone : 056-***-****

Email : adm9p5@r.postjobfree.com

Visa Status : Spouse Residency

Nationality : Moroccan

UAE Driving License

SKILLS

· Reception Desk Operations, and

maintenance.

· Book keeping.

· Visitors, and Guests Welcome, Phone,

and Fax Handling.

· Query Resolution.

· Message Recording, and Sharing.

· Telephone List Update.

· Meeting Minutes.

· Front Desk Administration.

· Housekeeping Supervision.

· Filing and Documentation.

· Business Correspondence.

· Confidentiality.

· Conference Room Booking, Video

Conference Meeting Scheduling.

· Technical Arrangements.

· Time Management.

· Task Prioritization.

· Manpower Planning.

· Executive Travel Management.

· Executive calendars Management.

· Stakeholder Management.

· Event Planning and organization

· Logistics and Coordination.

· Workflow Management.

· Process Improvement.

· Client Relationship Management.

SAMYA ZOUAOUI

PROFESSIONAL SUMMARY

An accomplished executive assistant, office administrator, and receptionist, with 4+ years of overall experience, mainly providing administrative support to the company, organizing meetings, conferences, and business events, while also handling day-to-day reception desk operations such as answering phone calls, recording messages, overseeing fax communications, receiving and distributing mails / packages etc. Well-versed in understanding key business requirements and accordingly responding to assigned tasks with dedication, looking to combine strong ability in planning and organization with core competence in interacting with people, building healthy relationships, and executing internal operations, in order to deliver organizational goals. Exploring challenging opportunities to work in an executive position with growth-oriented companies, to utilize a large skill-set and deliver desired outcomes.

WORK HISTORY

Receptionist – Medical Center 2020 to present

Executive Assistant/Receptionist 09/2016 to 08/2017 Etihad Rail DB - Abu Dhabi, United Arab Emirates

• Provided a warm welcome to the attendees and visitors at the reception desk and escort them to the meeting room during conferences.

• Functioned as the executive assistant to various department heads, stakeholders, and senior managers within the company, focused on handling their personal schedules and booking.

• Performed necessary assistance and guidance to process catering requests, handle day-to-day petty cash spending and accounting operations.

• Worked with HR and Administration departments while catering to the various administrative requirements of the office facility.

• Handled the collection and further submission of performance reports from finance, administration, HR, procurement, logistics, and document control departments.

• Involved in the drafting and typing of business documents for various purposes, as per the requirements raised by management-level employees.

• Managed business correspondence with third parties, including other companies, vendors, suppliers, client-side executive as well as external stakeholders.

• Undertook the routine duties other personal Assistants during their leaves and report to the Chief Corporate Service Officer on a periodic basis.

• Managed schedules, events, and travel plans for conferences, meetings, and seminars, as well as domestic and international trips for executives.

• Implemented updated policies and practices for organization and monitored effect.

• Efficiently coordinated domestic and international travel arrangements, including booking airfare, hotel, and ground transportation.

• Prepared presentations, materials, and documentation for use in meetings and engagements.

· Customer Safety.

· Customer Satisfaction.

· Problem Solving.

· HR Support, functional Support.

· Performance review.

· Policies.

· Problem Solving.

· Process Improvement.

· Procurement.

· Relationship Management.

· Copywriting.

· Self-motivated.

· Attention to detail.

· Motivational team player.

· Conflict resolution.

· Methodical multitasker.

· Microsoft Office.

· Staff development.

· Data management.

· Project management.

· Communication skills.

· Native English, French, and Arabic

Speaker

· Google Drive

· Fast Typing

Other Skills :

Social Media Management, and

Advertizing.

• Served as a professional representative of CEO to executive clients, investors, and board members.

• Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team efficiency.

• Processed travel expenses and reimbursements for the executive team and senior management group.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.

Customer Service Executive 09/2008 to 08/2010

B2S - Casablanca, Morocco

• Performed various tasks assigned by company as call center executive, and worked in fast-paced environment to deliver desired results.

• Handled clients calls and focused on consistently achieving pre-defined performance benchmarks in terms of speed, accuracy, and volumes.

• Understood client issues, analyzed their requirements, and accordingly provided necessary support to oversee suitable resolution of their problems.

• Extended optimum customer service to all calling customers and worked towards the maximization of client satisfaction levels through proactive client query handling.

• Utilized efficiency in assessing client needs, grasped various situations and applied business judgment to help clients in their queries, inquiries and complaints.

• Provided necessary guidance and support to clients for the upgradation of their internet and TV home services delivered by company.

• Rendered assistance to clients with respect to processing of online bill payments and resolved all payment-related complaints or escalations.

• Scheduled and conducted periodic performance reviews for various other customer service representatives, evaluated individual performances and suggested measures for improvement.

• Initiated and executed innovative programs to reduce query resolution time, improve customer satisfaction percentage and decrease volume of technical problems.

• Managed over 50 calls per day, increased sales by 10%.

• Explained benefits and advantages of different product and service offerings to customers.

• Updated account information after every customer call for data accuracy.

• Contacted supervisor immediately when issues required escalation in effort to avoid lost revenue.

• Resolved client complaints effectively and efficiently, escalating to necessary department for continued positive outcomes. EDUCATION

Bachelor Degree : Business & Management, 03/2018

London School Of Marketing/ Northampton University - United Arab Emirates

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