XAVIER LOURDU

Dubai, UAE +971-*****-**** adm9hc@r.postjobfree.com

LinkedIn: Xavier Lourdu LinkedIn

ABOUT ME

Performance and goal oriented Quality professional with over 15+ years of Management role across various industries, including: Manufacturing, HVAC, Logistics & Warehousing, and Facility Management. Proficient in implementing Management System, uplifting Quality Systems and with sound knowledge in local and international Quality standards.

EXPERIENCE

Head of Quality

Emirates National Factory for Plastic Industries, UAE & KSA. April 2015 - Current

Leading Quality Management function for the group having 9 different companies with over 35 multiple sites and with annualized 700 Mil turnovers.

Managing effective Integrated Management System (ISO 9001, 45001

& 14001), ensuring robust process across all functions.

Training Internal Audit team and leading Quality audits (internal / external) and following on closing CAPA.

Liaise with external bodies including the local enforcement authority, certifying bodies and insurance auditors to synergize effective implementation of quality standards.

Handling customer complaints and ensuring periodic feedbacks are taken to implement industrial best practices.

Developed systems to measures and consequently encourage continual improvements in system performance.

Quality Manager (Africa, India & Middle East Region) Michelin Tires - Dubai, UAE

June 2010 – March 2015

Ensuring Quality System audit and compliance to applicable standards & regulations at business units located in India, Africa and Middle East.

Developed documents (policy, procedures & instructions) from start and integrated them in accordance to country’s local legislation & international regulations.

Deployed Enhanced the “Cultural Awareness” on Quality & Safety standards approved by the company.

Developed fool proof effective gap analysis mechanism in such a way that any non-compliances are highlighted automatically at very early stage.

Designed “Crisis Management” procedures and organized Quality System training for multi-sites across India, Africa and Middle East. COMPETENCIES

Developing Strategy, Policies, and

Quality Standards and maintain

Quality Management System.

Continual process Improvements,

and Sustainability Project

Management.

Management System Audits, ISO

Certifications and effective CAPA

system.

Setting KPI, Training and

Development and Statistical

Quality Dashboard.

Developing Effective Quality Plan

minimize inspection cost.

Statistical study to reduce cost of

Quality and minimize Quality

downtime.

Supplier / contractors Audits and

Evaluations

ACCOMPLISHMENTS

10 Yrs. of progressive career

growth in the same organization,

from QC Supervisor to Sr. QA

Engineer

Accomplished over 300+ Quality

system audit (QMS) at both

industrial and non-industrial sites.

70% reduced in customer

complaints and 30% reduction in

rejection rate by developing

effective Management System.

Obtained over 6 ISO 9001

certification with “zero” major

non-conformities.

6+ Mil AED direct cost reduction

achieved through 8 improvement

projects.

Obtained “Outstanding Quality

Performer” award in a demanding

organization of over 2000

Employee in KSA

Quality and Safety Manager – UAE Region

Carrier Corporation (Carrier Air Conditioners) - Abu Dhabi, UAE April 2007 – June 2010

With 300+ employees, manage the QA functions, Quality System implementation and continual improvement projects.

Conduct internal Quality audit and maintaining healthy QMS across all Business Units.

Defining & monitoring “performance Indicators” for Critical to Quality

(CTQ) process. Trainings on Quality Standards and audit mechanisms as per “Employees Training Skill Matrix”.

Establish “Key Performance Indicators (KPI)” for various Dept. and conduct “Customer’s Satisfaction Survey” to identify areas for improvement.

5S implementation at key Business Units, resulting in productivity increase by 60%

Identify training needs across the organization based on employees’ behavioral, regulatory and compliance requirements and develop a training plan in coordination with HR department.

Sr. QA Engineer

Al Zamil Air Conditioners. Dammam, Saudi Arabia

March 1997 – April 2007

Leading & supporting the team of QC Inspectors on their overall day to day functions.

Implemented & maintained ISO 9001 & prepared the organization for OSHAS 18001.

Conducted Internal system audits studies at various sites (industries and warehouse operations) and provide suitable recommendations.

Developed Emergency Response Team (ERT) and implemented PPE Matrix at all critical operations.

Measured the hazardous waste (liquid, solid) characterization. Air Quality and Noise Monitoring in working environments. Quality Engineer

Auro Engineer, Pondicherry, India

June 1993 – Feb 1997

Assisted the Quality and Safety Head on day to day functions. OTHER INFORMATION

Visa : Free Zone Employment Visa (transferable)

Notice Period : < 1 month

Relocation : Open to relocate

Driving License : UAE and India

Languages : English, Hindi, Malayalam, Tamil, Arabic (basic) EDUCATION

Sep 2020

Master Degree: HSE & Quality

Systems

Singhania University, India

May 2018

Post Graduate Diploma : ISO

Standards and Systems.

Fire and Safety Forum, India

April 1993

Bachelor: Mechanical Engineering

RVS College, Tamil Nadu, India

CERTIFICATIONS

Managing Project Risks and

Changes.

Lead Auditor, Integrated

Management System (IMS) – ISO

45001, 9001 & 14001.

NEBOSH - International Certificate in

Fire Safety.

NEBOSH- Environmental Awareness

at Work (award).

Advanced EMS Auditor & OHSAS

18001: 2007 Lead Auditor (IEMA &

IRCA approved)..

Total Quality Management (TQM)

Techniques from Electronic Regional

Testing Lab., Govt. of India.

BUSINESS TRAVELS

United States, France, South Africa,

Nigeria, Algeria, Bahrain, Oman,

Malaysia, Prague, Thailand, China,

Hong Kong and India.

Contact this candidate