Sangam Bhavsar

C-**, Sanjay Tower

Nr. Shyamal cross road

Satellite Ahmadabad Gujarat

Tel: 987-***-****

Email: adm9g4@r.postjobfree.com

CORE STRENGTHS

Excellent leadership quality & team handling skills.

Self-motivated & performance driven attitude .

High Level presentation & public speaking.

Current Status

Qatar Airways

Customer Service Agent November 2019 – Running

Able to remain calm and level-headed when faced with distressed travelers. Friendly nature and hard-working attitude, enabling the ability to meet any Challenge in fast-paced environments.

Sound Knowledge in ARD Amadeus (Reservation System)

Providing service excellence to Qatar Airways customers through telephone, email.

Providing optimize passenger satisfaction

Correct errors in ticket purchases and account information.

Accessing Contact Centre Mails and Reverting Qatar Airways customers for any queries.

Resolve issues in a timely manner and escalate customers in need of further help.

Processed reservations, coordinated stand-by, and monitored cabin availability.

Issued travel and hotel vouchers for passengers on long connecting flight (8 hours or more)

Explained airline policies regarding purchases, cancellations, and Date change.

Input accurate travel information for each ticket.

Made changes to itineraries and seat locations on request.

Responded politely to passenger complaints regarding ticketing and baggage handling.

Checked ticket information for passengers.

Preparing Daily SLA Report

Paperchase Accountancy India PVT LTD.

Accounts Executive December 2018 – November 2019

Vendor Reconciliation for almost 250 plus, Weekly Vendor Payment through BACs, Approvals from Clients are integral part of my job.

Bank Reconciliation, Credit card payments, Resolving queries of outgoing payments for client, Responsible for adjusting credit notes & debit notes to issue & processing Refund requests.

Responsible to upload Remittance in system through pay advice for suppliers. Make sure all the payments are clear as per client’s advice.

VISPL (Vodafone India Services Pvt. LTD.) Ahmedabad

Process Executive September 2015 – December 2018

Worked as Senior Executive in International Customer Operations.

Worked for Corporate Admin Process since Oct. 2015 till June.2018 & promoted as Executive & (Subject Matter Expert) then Senior Executive effective from September 2018.

Responsible for Floor support, process trainings, refreshers, day to day updates, weekly-monthly reports, communication with UK stake holders for the process improvements, handling escalations etc. are integral part of my job profile.

Dealing with Credits & Debits (Large & Small) for Corporate and Public Sector (Government) entities.

Query resolutions & team Audits to ensure 100% service delivery with100% Accuracy.

Taking care of various reports and compiling data on weekly basis to gauge the performance process.

Generating and sharing ideas into the team for process and individual improvement.

Skill development of existing advisors for value addition in their day to day work and for process enhancement.

Process Workflow charts processing for value streamlining the process to identify improvement possibilities.

Key player in the transitioning of process.

Awarded CXX quarter champion.

Represented Vodafone in Corporate Tournaments & won Gold Medal twice in Volleyball.

Chinubhai Kalidass & Bros.

Ahmedabad

Account Assistant –Account Dept. September 2014 – September 2015

Well versed in Computer Knowledge and Internet

Knowledge of accounting principles and practices

Service Tax Calculations

Understands TDS, P.F., ESIC, Form-16 rules clearly

Ability to deal with bank and do banking transactions

Calculation of Salary for all the resources & releasing the salary

Reconciliations of party, bank & expenses

Inter Branch

Daily Inward, Journal Voucher, Bank Payment, Bank Receipt

Dealing with company Petty Cash

Computer Savvy & Hands on MS. Office

PROFESSIONAL SKILLS

I am an active, fast learner and good listener. Optimist and undoubtedly smart worker with cohesive team working capability, I love challenges and trust in God.

EDUCATION

Qualification

Year

%

Bachelor of Commerce (B.COM)

NEW L.J.COMMERCE COLLEGE (Gujarat University)

●Third Year B.COM

●Second Year B.COM

●First Year B.COM

April 2013

April 2012

April 2011

PASS

PASS

PASS

XII Std.

Gujarat Board – KAMESHWAR VIDHYALAYA

March 2010

69%

X Std.

Gujarat Board – KAMESHWAR VIDHYALAYA

March 2008

65%

PERSONAL PROFILE

DOB: 10thJune,1993

Nationality: Indian

Hobbies: Playing Volleyball, Table Tennis & Gym

Languages Known: English, Hindi and Gujarati

Object: To learn & Improve myself as I strongly believe that LIFE IS THE GREATEST TEACHER

THAT THERE IS.

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