JENNIFER GUILFORD KIERSTEAD, BA, MC

**** *. ***** ********, ******, AZ 85750 • 520-***-****• adm9e8@r.postjobfree.com

http://www.linkedin.com/in/jennifergkierstead/

HEALTHCARE ADMINISTRATION & NON-PROFIT EXECUTIVE

Program development• Strategic Planning & Tactical Execution• Philanthropic Fundraising

Expertise in leading the implementation of operational effectiveness and accomplishing business solutions

Accomplished C-level executive leveraging solid utilization of instincts and insights in driving high-level operational initiatives, including infrastructure design, corporate reengineering, turnaround engagement, and reorganization for both healthcare and non-profits. Intuitive strategist with the ability to plan and manage projects aligning business goals with strategic solutions to drive process improvements, competitive advantage, and bottom-line gains. An influential professional with an empowering, iterative, and motivational leadership style that brings out the best in employees and creates allegiance in efforts to achieve organizational goals. Effective and accountable in high profile executive roles through overcoming complex industrial and business challenges, make high-stakes decisions using experience-backed judgments, strong work ethic, and irreproachable integrity. Respected as a proponent of empowerment and accountability.

oMultifaceted and accomplished professional with a successful 30-year career providing administrative direction in both health care and related community organizations. Sound administrative, financial, technical, and business acumen. Outstanding interpersonal communicator able to work effectively with multidisciplinary teams and build strong, long-lasting rapport with staff, physicians, clients, family members, industry resources, and community organizations.

oSeasoned visionary leader with solid ability to analyze overall business operations for efficiency, cost-effectiveness, and best practices. Leverage expertise within multiple systems, including academic medical research, large health systems, private practice, non-profit agencies, Boards, community coalitions, philanthropic endeavors, marketing, large donor/funding acquisition, and personal assistance to individuals.

Signature Strengths:

Grant Writing & Funding • Facility Regulatory Compliance • Quality Assurance/Reporting • Physician/Staff Management • HR Administration • Business Development• Operations Management • Budgeting & Forecasting •Academic Medicine • Employment Law • Non-Profit Agencies • Performance Improvement• Resource Allocation• Staff Training/Supervision • Foundations • Non-Profit Coalitions• Marketing • Evaluations/Hiring/Termination • Community Outreach • Donor Network Management • Public Speaking

Professional Experience

Health & Wellness Community Resource Center, Tucson, AZ May 2018 – Present

Chief Executive Officer

Overview: Designated to provide optimal oversight for non-profit organizations through delivering free support to DES programs, including AHCCCS, SNAP, and Emergency Fund Assistance. Aligned the organization for growth through managing the entire operational processes for Tucson and Nogales locations, staff and clients while integrating services to one central, larger location in Tucson as well as launched a virtual process that streamlined accessibility to any area within Arizona. Laid groundwork for establishing and implementing updated Articles of Incorporation, Bylaws, Policies, and Procedures.

Notable Achievements:

Piloted the process of vetting and filing board positions, drafted and obtained annual SNAP Grant (USDA/DES), and deployed multiple data tracking platforms designed for reporting and auditing.

Pioneered initiatives for creating and executing 7 new programs focused on delivering a holistically better life for clients and families while updating the executive team and staff on multiple certifications and clearances.

Masterminded and led marketing efforts to reach marginalized groups of clients, including non-English speaking populations, LBGTQIA, people with disabilities, and the elderly population.

Forged solid rapport with multiple health organizations and other non-profits to maintain consistency in meeting clients’ addresses and needs while expanding to 10k+ people serving across 7 counties in Arizona.

Mounted strategies for adapting to current COVID-19 pandemic guidelines in accommodating clients’ needs and facilitated optimal resource access and allocation to employees working from home.

Epitomized excellence in customer service through implementing all COVID-19 safety and health protocols for all staff and clients during care delivery services.

Casa de la Luz Foundation, Tucson, AZ Mar 2017 – Mar 2018

Executive Director

Overview: Recruited to establish and implement standard strategies and processes, handled all external relations advocacy as well as delivered educational presentations both in a small seminar or large conference settings. Fueled business development opportunities by executing marketing and branding initiatives while serving as a key spokeswoman for the organization.

Notable Achievements:

Championed the process of drafting, coordinating, and executing a $3M end of life grant in collaboration with 9 other community non-profits.

Earned the privilege of executing strategic plans and served as a speaker at an annual conference with 300+ yearly attendees.

Modernized capabilities within the organization as a representative of the Foundation for the End of Life Care Partnership; a collaboration of over 40 non-profit agencies in Southern Arizona.

Pivoted the entire HR management functions for Foundation staff, established job descriptions, policies, and procedures, maintained bylaws as well as integrated new board standards protocols and resolutions.

Propelled innovation in overseeing accounting, banking, healthcare, and donor programs/databases, developed annual budgets, obtained legacy donations, and implemented plans for outreach programs.

Impacted driving force behind in processing Federal and State tax filings, Corporation Commission annual filing, and all security reporting for Website.

Private Consulting, Tucson, AZ 2011 – 2018

Executive Consultant

Concurrent To SWEA & UAHN/Banner

Overview: Assigned to promote organizational growth through delivering quality Healthcare Administration, legal and non-profit services. Turned around poor performance through delivering valued consultation services to a variety of health care entities as well as determined and implemented growth initiatives in various areas of improvement.

Notable Achievements:

Enhanced quality outcomes through providing education on standard operating procedures and best practices for employers, providers, and staff while implementing revenue cycle analysis, payer/vendor contracting, fee schedule, and chargemaster evaluations.

Conceived and established appropriate quality and financial controls to optimize areas of improvement in office flow, IT system use, financial statement preparation, and tax returns.

Accelerated corporate growth by offering advisory services on HR matters, including writing policy and procedure manuals, staff and provider productivity, pay, and benefits.

Attained 100% service provider satisfaction rating in the implementation of standard policies to achieve and maintain compliance with federal, state, FMLA, DOL, EEOC, HIPAA, and CMS regulations.

Influenced service satisfaction score by reviewing benefit packages, 401K administration, and reconciled the process of ordering and utilizing clinical and operational supply.

Tasked with facilitating practice evaluations, including accounts payable/accounts receivable process, HIPPA compliance, staff/provider morale, and staff performance and assessments.

Charged with facilitating revenue cycle analysis, payer/vendor contracting, fee schedule/charge master evaluation, front/back office flow, office technology assessment, policy and procedure manuals analysis, financial health analysis, financial controls, health care compliance as well as staff and provider productivity evaluation.

Banner University Medical Group, Tucson, AZ (Formerly University of Arizona Health Network) 2013 – 2015

Business Manager II & Interim Acting Vice President and Senior Administrator

Overview: Hired to oversee daily financial and operational processes across the Department of Pathology Practice Plan through coordinating the 14 University of Arizona and University of Arizona Health Network staff, 33 faculty, fellows, and residents. Designated to generate and present the annual budget to the Senior Administrator for approval. Handpicked to handle monthly contract and vendor analysis, negotiation and renewal while monitoring the budget, HR issues, performance indicators, and ensuring quality and corporate compliance.

Notable Achievements:

Championed the successful completion of the FY 2014/2015 budget with a $1Mbudget reduction and achieved approval.

Earned the privilege of 33 onboarding department physicians and 16 staff into compliance in areas identified by the system as critical to quality assurance and corporate compliance.

Mounted strategies for evaluating and remodeling operations to reduce 1 FTE, resulting in a $50K savings while operating at a more functional and efficient level.

Assigned to complete 8-month legal, due diligence process, gathered data, and disclosed to 3 parties of legal teams for the Banner Health acquisition of University of Arizona Health Network.

Selected to serve as acting Vice President and Senior Administrator roles for the entire Pathology Division for Banner Health transition.

Southwest Emergency Associates, PC, Tucson, AZ 1999 – 2013

Practice Administrator & Practice Manager

Overview: Tasked with providing oversight for administrative and financial operations of emergency medicine practice as well as prepared and presented to President and Medical Director and met monthly with Board of Directors and Hospital Executive Team. Solicited to coordinate functions involving patient charting, billing and collections, financial reporting/forecasting, and productivity analyses.

Notable Achievements:

Brought in by management to grow the practice from 12 physicians and 2 office staff to 31 physicians and 22 office staff, reversing $4M debt and transformed into multimillion-dollar practice serving 95K patients/year. Annual net profits of $12 M or more 12 years in a row.

Obtained board approval and spearheaded the 18-month transition from outsourced to in-house billing and collections model, leading project from construction to facility opening; prepared budgets and financial forecast.

Researched and secured real estate and necessary vendors, designed and equipped office, recruited, hired, and trained staff. Completed under budget by $60k.

Charged with functioning as departmental liaison to EPIC Corporation’s first EHR beta site and build. Refined product over 2 year period prior to system-wide, successful implementation.

Played an instrumental role in achieving Level 7 CMS certified EPIC HER and recorded 0% employee turnover for 5 years. Promoted corporate growth through keeping abreast with current healthcare legislation to prepare for surveys, maintain compliance, and audit preparation.

Previous Work Experience

Tucson Medical Center (TMC), Tucson, AZ SUPERVISOR, DISPATCHER & TRANSPORTATION ATTENDANT 1991 – 1999

Education

Doctorate – Ph.D. Psychology, Feb 2021-Present

Capella University

Focus areas: Public Health, Trauma, PTSD

Master of Counseling (MC) – Marriage, Family, Child Therapy (3.77 GPA), 1996 - 1999

University of Phoenix, Tucson, AZ

Bachelor of Arts (BA) Sociology (Minor in Spanish), 1990 - 1995

University of Arizona, Tucson, AZ

3.84 Overall GPA 4.0 GPA – Dean’s List with Distinction (1995) Honorable Mention (1993)

Professional Courses & Certification

DES/AHCCCS/SNAP Assistor and Auditor General

DES HIPPA and Security Yearly Certification

Six Sigma Black Belt

Project Management – Lean Process

Executive Management

Professional Affiliation & Association

End of Life Care Partnership (EOLCP) Agency Representative,2017 – 2018

Arizona Hospice & Pallative Care Organization (AHPCO) Member, 2017 – 2018

National Hospice & Pallative Care Organization (NHPCO) Member, 2017 – 2018

Tucson Chamber of Commerce

Oro Valley Chamber of Commerce

Hispanic Chamber of Commerce

American College of Health Care Executives (ACHE) Member, 2012 – 2018

American College of Medical Practice Executives (ACMPE) Member - Certified Medical Practice Executive (CMPE) Nominee Status, 2008 - 2018

Board of Directors – Planned Parenthood of Arizona of Southern Arizona Member at LargE, 1991-1995

Board of Directors – Health & Wellness Community Resource Center Director – NON-Voting, 2018-Present

Technical Acumen

Lawson • Kronos • FPSC • TractManager • Microsoft Office Suite (Word, Excel, PowerPoint) • GE Centricity • •NextGen Practice Management • McKesson Practice Partner • Intaact • ADP • QuickBooks • EPIC • White Plume • Code Scan • MediTrack • EPSI • Payroll Solutions • Cerner • Donor Perfect • Office 365

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