D A R R E L L L E W I S

505-***-****

adm9bw@r.postjobfree.com

**** ********* **. **,

Albuquerque, New Mexico 87105

United States

PROFESSIONAL SUMMARY

Desiring to obtain a entry level position, forwhere growth is a favorable substance of a permier organization that's willing to thoroughly utilize and nourish my administrative experience, organizational prepardness and knowledgeble assertiveness toward a unique standard of uncompromising professionalism that will be thoroughly utilized for and toward the unilatteral progression of a team-orientated and goal driven body of healthy communication and uncomprimising prosperity. SKILLS

Revenue management Operations management

Transaction processing Guest reception

Front desk management Staff supervision

Customer service management Guest service oversight Reservations Hotel services and hospitality

POS system operation Team performance monitoring

POS systems Process transactions

Guest relations Guest check-in and check-out

Customer service Room booking

Compute bills Employee performance reviews

Staff scheduling Disciplinary action and termination Guest complaint resolution Employee development

Assignment delegation Promote services

Reception oversight Train staff

Structure pricing Conflict resolution

EXPERIENCE

Hotel Night Auditor, Holiday Inn Express & Suites, Feb 2021 - Current, Albuquerque, New Mexico

Registered guests, promoted hotel services, and upsold guest rooms. Balanced property accounts and completed regular audits of room charges and finances.

Completed all required paperwork within anticipated timeframes. Required minimal oversight to complete job tasks, meeting all deadlines and goals. DL

Reviewed activities regularly to identify opportunities for improvement. Collected credit card information for each transaction and posted charges to customer folios.

Reviewed accounts and charges with guests at checkout. Assisted customers in obtaining available hotel services. Maintained clean and well-stocked lobby, including setting up and breaking down daily breakfast services.

Coordinated responses to guest needs by working with housekeeping, room service, and maintenance.

Greeted guests on arrival and arranged for luggage to be taken to assigned rooms. Made and confirmed reservations for guests staying at the property and for off-site services such as dinners and entertainment.

Coordinated with housekeeping or maintenance departments to help resolve room problems.

Represented brand by upholding hotel's high standards of quality and service. Assisted team members and managers with tasks to maintain productivity and meet project milestones.

Assistant Store Manager, Family Dollar, Jan 2020 - Feb 2021, Albuquerque, New Mexico Reversed poor performing store by revising systems, processes, training programs, and personnel.

Advanced store sales position, restructuring departments and modeling customer service techniques to employees.

Mentored many entry-level associates to achieve leadership positions and quickly became leadership trainer for new store managers.

Recognized for excellence in building and motivating management and hourly teams. Led cross-functional projects and identified and solved complex problems in all areas of business.

Monitored and adjusted staff schedules based on business requirements. Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies. Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.

Managed all associates by completing performance reviews and submitting promotional suggestions to upper-level management. Maintained an onsite presence to ensure operations departments and teams met all company operational standards.

Set forward-thinking policies to meet business needs and boost team success. Managed employees, scheduled shifts, determined and provided training needs, and conducted performance reviews.

Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.

Junior Loan Processor, ITT Financial Services (loan division), Aug 2017 - Dec 2019, Pittsburg, CA

Prepared final loan documents and other mortgage-closing packages for Sep 1991

conventional, government, and home equity loans.

Answered questions, reviewed and audited files, and prepared procedures and processes for post-closing.

Checked credit history and personal references of each applicant for [Type] loan. Completed frequent checks on customer accounts to detect any payment problems or issues with the loan terms.

Recommended approval or disapproval based on the institutions' established risk guidelines.

Managed and tracked status of assigned loans to expedite closings without issues. Collected closing figures, input closing information, and generated loan documentation.

Reviewed loan files and title documents to enable expeditious closing of loans. Maintained the company's reputation by providing confidential, expert services to customers.

Obtained required documents to complete the approved loans, including insurance forms, tax receipts and employment verifications.

Obtained personal and financial data with thorough document reviews and direct interviews of the loan's applicants.

Verified loan applications and closing documents to check their accuracy and identify deficiencies.

Maintained good working relationship with co-workers and management. EDUCATION

BBA, Business Administration and Accounting

Eastern New Mexico University - Portalas, NM

GPA: 3.2

Minor: Accounting

Attendance: Mandatory; I attended College inside of my Military obligation[Bootstrap Program.]