Purdue University Office Manager
Resume:
adm9ad@r.postjobfree.com Phone: 770-***-****
Dacula, Ga. 30019
LaVedra Hicks
Summary
Results focused administrator offering more than 19 years of professional leadership, development, and managerial experience. Strong customer service, process management and relationship building skills.
Skills
● Customer Support
● Team Leadership
● Training and Development
● Staff Management
● Office Administration and Management
● Verbal and Written Communication
● Scheduling
● Workflow Planning
● Administrative Support
● Relationship Building
● Project Management
● Auditing
Professional Experience
Region Administrator–Orkin Southern Commercial Region, Alpharetta, GA 8/2019 – Present
● Operate as a liaison between branch offices and home office departments
● Assist with various projects including budgets, profit projections and P&L management
● Travel to 9 branches throughout the states of Ga., Fl., & N.C. to assist, train and audit
● Address and resolve customer concerns to the customer’s satisfaction
● Hire, train and supervise administrative team consisting of 20-25 admin
● Manage results and expectations of my team
● Weekly teams calls to manage and track progress of receivables, sales and other initiatives
● Conduct Branch audits to ensure compliance to company policy
● Roll out new company initiatives as well as provide training and support
● Relieve Branch Management and Admin staff on an as needed basis
● Assist with hiring and onboarding of new employees
● Maintain management personnel files
● Payroll & Bonus calculations for 80+ team members
● Accounts Payable
● Maintain fleet services for the region manager, transferring, updating & new vehicle orders Office Manager–Orkin Branch 165, Lawrenceville, GA 8/2001– 8/2019
● Addressed and resolved customer billing & service concerns to the customer’s satisfaction
● Managed service scheduling & routing system
● Payroll
● Accounts Payable
● Accounts Receivable
● Collections
● Filing/Records retention
● Met monthly sales quota while assisting with existing & new customers calls
● Entered new agreements daily. Verified all required documents for completion as per policy
● Maintained state reports as per Georgia Dept. of Agriculture
● Managed state & local licensing for all team members as well as local office for compliance
● Maintained office inventory monthly also assisted with M&S inventory for the branch office Professional Courses and Certifications
Termite Control, 2014
Orkin University
Termite Biology and Control, 2013
Texas A&M
Bed Bug Certification, 2013
Orkin University
Center for Urban and Industrial IPM, 2013
Purdue University
Residential PC Phase 1 & 2, 2013
Orkin University
Effective Sales Leadership and Management, 2010
Orkin University
Professional References
Stephanie Clarke, Division Administrator
adm9ad@r.postjobfree.com
Current Supervisor
Danielle Haigood, Office Manager
adm9ad@r.postjobfree.com
Professional Reference
Tracy Ralich, Region Administrator
adm9ad@r.postjobfree.com
Professional Reference
Contact this candidate