NISHANT PANWAR

E-mail : adm99w@r.postjobfree.com; Mobile: +91-951*******/958-***-****

I look forward to a dynamic career in Hospitality industry which creates a benchmark in best practice & quality in the industry. The career should afford me an opportunity to refine my capabilities and tap my versatility to me that may prove to be beneficial in the growth of the organization as a whole.

Career Precis

A post graduate with 15+ years of industry experience in hospitality and service management.

Managed & opened up multiple outlets across India.

Having 1.5 years of International experience at Colorado and Florida U.S.A.

An effective communicator with excellent leadership, relationship building & interpersonal skills.

Educational Qualification:

Post Graduate Diploma in Retail Management from Symbiosis(SCLD) with 72%.

B.Sc. in Hospitality and Hotel Administration From Institute of Hotel management, Bangalore

12th from C.B.S.E. Board with 67%.

10th from C.B.S.E. Board with 75%.

Computer Proficiency:

Fair knowledge of windows operating system.

Know how to operate MS word, MS excel, MS PowerPoint and MD outlook.

Worked on BRAINPOWER,GATI, SHAWMAN, MICROS and FIDELIO.

Work Experience:

1.Worked with Inox as an Unit Manager from Oct 2018 till June 2020.

Jobs and Responsibilities

Handling entire operations of the Unit including Projection, Operations, HK, HR, Marketing, Security & Engineering.

Making & implementing training modules for the team. Giving training to the team on soft skills, operations

Ensuring Cost Control by making correct recipes are updated in ERP & also correct SOPs are followed in stores.

Ensuring Profitability PnL management, bottom-line control.

Maintaining budgets(yearly,monthly,weekly) –Making budgets & seeing to that they are achieved, making strategies to achieve them, placing strategies & plans to achieve the targeted budgets and maintaining employee records which includes their personal & professional details.

Recruiting & hiring staff keeping the future expansion & turnover in foresight and oversee training for staff to ensure that the team is ready for operations

Work Experience:

2. Worked with Sugar n Spice as an Area General Manager from Oct 2016 till Sep 2018.

Jobs and Responsibilities

Handling twelve restaurants in across Surat region & other areas of Gujrat including food courts, QSR models, casual dine in & food court models.

Making & implementing training modules for the team. Giving training to the team on soft skills, operations

Ensuring Cost Control by making correct recipes are updated in ERP & also correct SOPs are followed in stores.

Ensuring Profitability PnL management, bottom-line control.

Maintaining budgets(yearly,monthly,weekly) –Making budgets & seeing to that they are achieved, making strategies to achieve them, placing strategies & plans to achieve the targeted budgets and maintaining employee records which includes their personal & professional details.

Recruiting & hiring staff keeping the future expansion & turnover in foresight and oversee training for staff to ensure that the team is ready for operations

Ensuring HACCPS(Hazard analysis critical control points) are implemented & highest standards of food preparation are followed

3. Worked as an Operations Manager with Sbarro from July 2015 till Aug 2016.

Jobs and Responsibilities

Coordinating with various departments like Marketing, HR, SCM, Accounts for better functionality of organization.

Making & implementing training modules for the team.Giving training to the team on soft skills, QSR operations

Ensuring Cost Control by making correct recipes are updated in ERP & also correct SOPs are followed in stores.

Ensuring Profitability PnL management, bottom-line control.

Maintaining budgets(yearly,monthly,weekly) –Making budgets & seeing to that they are achieved, making strategies to achieve them, placing strategies & plans to achieve the targeted budgets and maintaining employee records which includes their personal & professional details.

Recruiting & hiring staff keeping the future expansion & turnover in foresight and oversee training for staff to ensure that the team is ready for operations

Ensuring HACCPS(Hazard analysis critical control points) are implemented & highest standards of food preparation are followed

4. Worked as a Unit Manager in Haldiram’s Snacks Pvt Ltd.from March 2012 till June 2015.

Jobs and Responsibilities

Ensuring Profitability of the outlets by ensuring that correct processes are followed & all the costs are kept in a check.

Maintaining &Making budgets making strategies to achieve them, placing strategies & plans to achieve the targeted budgets

Maintaining employee records–PF records, ESIC records, Personal details.

Coordinating training sessions for overall development of productivity & well being of team.

Ensuring Cost Controlthrough proper PnL records & various reports ( food cost report) etc. to ensure smooth operations.

Recruiting & hiring staff keeping the future expansion & turnover in foresight and oversee training for staff to ensure that the team is ready for operations

Schedule work hours for staff – Preparing rotas, duty roasters, So that outlets operations runs smoothly

Monitor food preparation and methods through implementation of HACCPS(Hazard analysis critical control points)& correct standards of food preparation are followed

Monitor actions of staff and customers to ensure the health and safety standards are followed at all times without fail.

5.Worked as a Restaurant General Manager in KFC-Pacific Mall, Delhi from April 2010 to Feb 2012

Jobs and Responsibilities

Training & Development to motivate & enhance the productivity level of the team

Schedule work hours for staff – Preparing rotas, duty roasters as per business requirement.

Recruiting & hiring staff keeping the future expansion &(TMTO)turnover in foresight and oversee training for staff to ensure that the team is ready for operations

Ensuring Profitability of the outlet by ensuring that correct processes are followed & all the costs are kept in a check.

Monitor actions of staff and customers to ensure the health and safety standards are followed at all times without fail.

Ensuring HACCPS (Hazard analysis critical control points are implemented & keeping food at correct temperatures, ensuring no contamination happens.

Inventory control – keeping a check on inventory levels, so that there are no stock out, ensuring First in first out is followed with all food items

Ensuring correct storage of food items (correct temperatures, keeping them above ground& away from walls etc.).

6.Worked in Winter Park Resort, Winter Park COLORADO and Marco Island Marriott, Marco Island FLORIDA as a Floor supervisor under American Hospitality Academy Internship Program from Dec 2005 till June 2007

Jobs and Responsibilities

Worked in all F & B departments of the resort {i.e. Quinn’s on the beach (casual dining restaurant on the beach), Tropics (formal dining restaurant inside the resort), Room Service, Banquets, Coffee Shop, Juice Bar.

Ensuring proper grooming standards of the staff

Briefing staff before every shift

Since Quinn’s being a beach front restaurant and having capacity of 400 pax and the sun set hour being the busiest did the most business at that time, I had to ensure the smooth operation between the host stand, wait staff, bar and kitchen

Doing schedules and server check outs and closing the bank

Filling out requirement forms for the bar and the restaurant at close of every shift.

Keeping a check on inventory levels always maintaining par stock.

Doing server checkouts & handling cash closing at shift closings.

Previous Experience:

1.Worked as a Restaurant Manager in Moti Mahal Deluxe (Fine dining restaurant specializing in Indian Cuisine) from Sep 2007 till March 2010

Extra-Curricular Activities:

An active participant in most of the activities during school and college (debates, role plays, sport events etc.)

Secretary of the student welfare council in college and an active participant in all the functions held during the tenure.

Competed as Vice-Captain of senior basketball team in inters state school level competition and won third prize.

Personal Details -

Father’s Name : Late Shri S.P.Singh

Date of Birth : 21st May, 1982

Marital Status : Married

Nationality : Indian

Language Known : Hindi, English

Strength : Leadership quality, Team spirit

Hobbies : Traveling, Meeting new people from different cultures &

Tradition and understanding vivid cultures, playing Tennis

Salary Expected : Negotiable

Date:

Place (NISHANT PANWAR)

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