Perusha Padayachee

adm98j@r.postjobfree.com

Mobile 084******* / 033-***-****

Tele-Consultant / Market Researcher / Supervisor / Team Leader and Project Coordinator/Debtor Collector

CAREER HISTORY

Blake and Associates April 2019- Current

Functions Supervisor

●Leading a team of 13 agents.

●Assisting the current manager with the day to day running of the call centre

● Ensuring that KPI’s (Key Performance Indexes) are achieved by the team as set out by the company.

● Productivity and Quality achieved are of the highest standard.

●Teaching, Training, Motivating and Developing existing and new stuff members.

Blake and Associates February 2017- April 2019

Functions Call Centre Agent

●Liaise with customers telephonically regarding the status of their accounts.

●Ensuring daily/monthly targets are achieved as set out.

● Productivity and Quality achieved are of the highest standard.

Ipsos Markinor (Synovate) August 2008 -December 2014 and January 2016 – August 2016

Core function

●Liaise with customers on behalf of various industries to determine their Customer Satisfaction Index (CSI).

●Managing in excess of 16 agents on a day to day basis.

●Coaching on Productivity and Quality

●Training both new and existing agents on procedures, business practices and systems (induction)

Secondary function

●Compiling of information assuring that it is of the highest quality attainable

●Assisting the Call Centre Manager with the day to day running of the Call Centre

Ipsos Conexus (Subsidiary of Ipsos) January 2014 – December 2015

Core function (Inbound)

●Fulfilment and handling of escalated calls

●Approval of all Leave requests

●General management of the team

●Assisting with reports

●Product and Quality Training done on a weekly basis

Secondary function (Post contact and Research)

●Allocation of work for the Call Centre

●Extracting reports to identify trends

●Managing the Intro Fields

●Report the details of the submissions and percentage into field

●Objective tracking and identifying trends and areas of concern / improvement Post Contact Store

●Assisting Supervisors / Quality Assurors with the retrieving and listening of recordings and providing insight and feedback into query and complaint resolution Adhoc Reporting and Investigations

BBS Tele Marketing January - September 2007

●Sales of Hollard funeral cover

●Objection handling

●Ensure that targets are obtained

●Sourcing of leads

Sue’s Take Away January - March 2006

●Serving customers

●Cashing up

Church Stores 2005 (School holidays and alternate weekends)

●Packing goods

●Stock taking

●Serving customers

●Cashing up

EDUCATION

Secondary schooling: (Grade 12) Topaz Secondary School 2005

Subjects passed English

Afrikaans

Accounting

History

Business Economics

Biology

Certificate in Management 2008

Subjects passed Public Relations

Human Resource Management

Financial Management

Accounting

Communications

Marketing

Business calculations

Entrepreneurship

PERSONAL DETAILS

●ID Number 870**********

●Languages: English and Afrikaans (Fluent)

●Driver’s license Code 08

●Marital status Single

●Health Excellent

REFERENCES

●Peter Naidoo – 011 823445

●Sumayia Ismail – 082*******

●Shoana Padayachee – 082*******

●Shoana Westerman – 011-*******

●Karen Janse van Rensburg – 011-*******

●Michael Poobalan – 031-*******

Reference Letters and certificates available on request.

Contact this candidate