CURRICULUM VITAE

With more than ** years in the Financial Services Industry, I have worked extensively in both the collections and fraud departments as well as in the repossessing of vehicles. I bring unique insights from rehabilitating default clients through good relations and interpersonal skills. I have experience and understanding of the impact to Operational Risk in Collections and Recoveries. I have also gained experience in Health and Safety as a Health and Safety officer as well as a Transport Supervisor managing fuel managem for a fleet of more than 130 vehicles. I fully support and understand the importance of good Corporate Governance and Compliance as this creates the rules of the game protecting the shareholders, Employers, Employees and most importantly all clients.

I thrive on an environment that encourages entrepreneurial thinking and action. My highs are to understand individual’s needs, tie this into the company strategy and share in the results. I thoroughly enjoy analyzing possible trends and shortfalls to determine real risk and with key sponsors and team members, develop a plan for action.

PERSONAL DETAILS:

Name:

Gerhard

Surname:

Swart

Sex:

Male

Birth date:

1985-08-15

ID Number:

850-***-**** 083

Address:

10 Soetdoring Street

Brackendowns

Alberton

1448

Telephone Numbers:

E-mail:

+277********

adm97w@r.postjobfree.com

Marital Status:

Single

Languages:

English

Afrikaans

Driver’s License:

Code B

Skills:

Analytical Thinking

Excellent Verbal Communication

Ability to work under pressure

Attention to detail

EDUCATION:

TERTIARY EDUCATION

National Certificate in Banking (Financial Services) (NQF Level 5)

SHE REP Certificate

SECONDARY EDUCATION

High School:

Hoërskool Dinamika

WORK HISTORY

CURRENT POSITION:

SCAW METALS

July 2020 – Present

Division

Transport

Position

Transport Supervisor, Health, Safety and Environmental Officer

Responsibilities

To manage the fuel usage of a fleet of over 150 vehicles by exporting files from SAP to check fuel shortages and compiling reports and investigating the shortages there of.

To manage all health and safety activities of the transport department consisting of more than 30 employees.

Coordinate and participate in site inspections, ensuring all safety procedures were adhered to at any given time.

To work closely with all stakeholders to evaluate health and safety processes and to put new processes, policies, and procedures in place to prevent injuries as well as identify hazards.

The compiling of training matrixes to ensure all employees went on sufficient training to fulfil required day to day duties.

To ensure that incident investigations were done timeously, put correction actions in place after incidents did occur and have meetings with committee members as well as all employees explaining preventative measures.

Toolbox talks discussed daily as well as arrange corrective PPE to be always worn on site.

Safety as well as environmental incidents reduced by 85% by training and teaching risk management techniques as well as hazard identification.

To ensure that all fire safety equipment are always in working order and completing fire safety registers and to have all the correct MSDS in place.

Proficiencies

Working extensively on SAP ( Creating PR, PO, Reservations, running reports)

Extracting and compiling reports exporting to Excel and adding graphs to data.

Compiling Safety files for external clients and ensuring that Compliance is met and up to standard.

Formal induction for Health and Safety upon entering site.

Reference

Richard Nancarrow 082*******

FIRST NATIONAL BANK

January 2014 – September 2019

Division

Core Banking Solutions Pre-Legal

Position

Team Leader

Responsibilities

Responsible for leading a Collections team of 12 staff members, collecting on delinquent and exceeded limit payments on FNB Products (Cheque accounts, Revolving Loans, Smart Device, Temp Loans) unsecured debt via inbound/outbound telephone calls using the predictive power dialler.

Responsible to manage the team to ensure that targets of Rand Value collected are met and/or Responsible for ensuring maximum productivity by ensuring constant process improvement in conjunction with creating a motivated and highly effective team culture.

Process driven and experienced in managing a fast pace team using call centre technologies.

Manage high risk accounts to minimize losses to the bank

Approve legal action to be taken

Clearly communicate duties and responsibilities to staff members.

Responsible for employee development, retention, and providing a positive role model

Provide guidance, interpretation and coaching on policies and procedures daily.

Perform lead role in ensuring staff receives ongoing education to stay updated on policies, procedures, systems and products.

Provide support in customer complaint resolution.

Approve repayment plans referred by the team members outside their limits of discretion

Critical thinking and reasoning skills – ability to pursue things logically.

Additional Responsibilities

Tracing of clients through systems used by FNB to locate client with outstanding debts

Risk management, pre-legal and legal collections/Credit Analyst functions

Recover outstanding debt on cheque accounts, revolving loans, temp loans and smart devices

Creation and documentation of payment strategies for all identified clients

Analyze and make decision to re-instate or decrease credit facilities based on clients account conduct

Restructuring of credit facilities on overdrafts, clearing excess amounts etc

Deal with queries and complaints from Customer Care, Ombudsman, NCA, and Hello Peter.com

Proficiencies

Credit analytics

Legal and Pre-legal Collections

Attorney liaison

FICA

FAIS

National Credit Act (NCA)

CPA – Customer Protection Act

References

Duncan Morris 083*******

PREVIOUS POSITIONS:

MOTOR FINANCE CORPORATION

December 2011 – December 2013

Division

Post Write-off Recovery Services

Position

Legal Consultant

Responsibilities

Tracing of clients by systems provided

Minimization of losses by effective managements of non-paying accounts

Creation and documentation of payment strategies for all identified clients

Maintenance of the correspondence amongst debtors

Response to queries from all clients that are either Credit Risk or currently in arrears

Providing settlement information on Arrears and Credit Risk clients

Repossessing vehicles of non-paying clients

Proficiencies

Discounting of Debtors Credit

Legal Knowledge Computer Literacy

Collections process Business Acumen

FICA

FAIS

References

Charmaine Smith (011-***-****

NEDBANK

Credit Card Collections - Braamfontein

June 2007 – November 2011

Position

Early Risk Detection Agent (Controller)

Proficiencies

Providing and maintaining an exceptional level of customer service.

Approving arrangements and accounts for the legal department.

Identification and control of potential risk

Ensuring targets and statistics are achieved

Work allocation

Cheque clearances

Training

Corporate Governance Nedbank Employment Equity Awareness

Risk Compliance Succeeding as First Time Supervisor

Advanced Excel Code of Banking Practise

Crime Awareness Mindworks (External Provider)

NCA (National Credit Act)

OHASA (Occupational Health and Safety Association)

Systems Knowledge

Cams NTE

ITC Experian

XDS Banking Platform

MS Outlook MS Word

References

Ruth Davids (011-***-****

BARCLAYCARD NORTHAMPTON

November 2006 – March 2007

Division

Fraud Aftercare Department

Position

Fraud Analyst

Proficiences

Client investigation and analysis in ATM fraud

Reason for leaving

Expired Visa

SOUTHERN ELECTRIC

May 2006 – November 2006

Division

Sales

Position

District Manager

Proficiencies

Door to door Salesman in allocated areas

FIRST NATIONAL BANK

December 2004 – April 2006

Division

FNB Card Division- Card Production Logistics (Bank City)

Position

Call Centre Agent (Inbound/Outbound)

Proficiencies

Client management and education

Ensure that targets and statistics are reached

Data Capturing

Tracing and Tracking of credit cards

Training

Hogan

Money Laundering

FAIS

Customer Care Service

FRAUD PROTECTION SERVICES

April 2004 – October 2004 (6-month contract)

Position

Accredited Fraud Analyst

Proficiencies

Minimization of loses by preventing, detecting and containing financial crimes.

Daily client liaisons

Training

Fraud prevention

Nedcor Training Centre

NEDBANK

SME MANAGER DIRECT

November 2003 – February 2004 (3-month contract)

Position

Admin Clerk

Proficiencies

Admin duties: faxing, data capturing etc.

Contact this candidate