Profile:

A motivated and energetic individual with diverse exposure and speedy learning capability. I can easily adapt to new environments, Adjust with different people with varying backgrounds. I am perennially interested in learning new knowledge and skills. I love Travelling and interacting cross-culturally. The highlights of my persona are flexibility, amiability, outspokenness, confidence, Influence and a keen understanding of society and social interactions. Strengths & Skills

Change Management Coaching Leadership

Sales Pitching SALES SUBJECT MATTER EXPERTISE Teamwork

Process Design Recruitment & Selection Training

Negotiation Skills Sales Customer Service

Telesales

EXPERIENCE

PayActiv Inc 3/2020 to12/2020 San Jose, CA

Corporate Customer Success Manager

Responsibilities:

• Worked with customers to ensure they are receiving the tools and support needed to achieve their goals

• Email, Chat and Voice Support

• Making sure that employers/employees are aware of resources available for learning about our product and that they have got tools letting them take advantage of everything our PayActiv programs.

• Evaluate and Forecast Customer Needs.

• Build Trust and Transparency with Clients.

• Customer Advocacy.

• The essential responsibility was to boosts the relationship between the company and the employers. Achievements:

• Client retention.

Jordan Pizza, Valdese weavers LLC. (On boarding of all 22 franchises)

• Timely Tips Program. (Portal Engineer/Trainer)

One of the few people who got hands on to timely tips, Training and Live tips escalations.

• Internal training session.

Honored the team collectively and praised their contributions openly most of all always suggested tactics for minimizing the impact of the stressors.

Syed Bilal Haider

Address: 26 seedling Irvine CA

Email: adm8n6@r.postjobfree.com

Contact: 310-***-****

KeepTruckin, Inc 7/2017 to 4/2020 San Francisco CA Tier 1 Account Executive/Customer Success Manager

Tools: Salesforce, Slack, RingDNA, Pathlight, Genesys,Vicidail, Agile Crm, Xlight &Voip phone system Technical Support Lead (Tier I) (Till Dec 2018 -Customer success Manager (2019 Retention Dept. Responsibilities:

• Email, Chat and Voice Support

• Answer inbound inquiries coming through KeepTruckin’s support hotline, live chat feature or support email address during Pacific Standard Time business hours.

• Customer Service Analysis - collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues.

• System Evaluation - valuate our existing tools and work with engineering to develop tools to enable this function to scale.

• Provide product support service to customers

• Develop and maintain a smooth and strong relationship with customers to increase loyalty and retention

• Pay attention to customer’s details and complaint

• Provide customer training and education on company product and service

• Renewal of customer contracts

• Design and implement customer retention policies

• Provide technical support to customer

• Create, manage and track customer data using online tools

• Achieve target customer retention

• Intervene to customers at risk

• Develop and implement a well-planned customer on-boarding. Achievements:

• Re-organized things to make it work better.

Always manage time and ready to go extra mile to achieve given individual and team targets.

• Performed as a acting Team Lead for 4 months.

Which helped all of them to clear their probation time successfully Identified a problem and solved it.

• Worked on special Tasks. (ENT, Haywire, follow ups & Up sell Team) and excelled, among others. Currently handling (Tier 1, ENT & Upsell).

• Received shootouts about good performance.

(For handling maximum number of IB/OB customers and for handling agitated customer and made sure they happily keep using our services.

• Received shootouts about good performance.

(For handling maximum number of IB/OB customers and for handling agitated customer and made sure they happily keep using our services.

• Been complimented by my supervisors/co-workers.

(for sharing workload, been flexible with shifts, for helping other coworkers & for my contributed to good customer service (Dept)

• Working as a manager’s subcontractor to share responsibilities and workload. Assigning tasks to other team members and distribute work when the manager is not around. VAN TIBOLLI CORP / GKhair / Tibolli 1/2016 to 8/2017 Fort Lauderdale, FL Distribution and Customer support Manager

Responsibilities:

As a logistics and distribution manager I am responsible for following.

• Associated information systems to coordinate and control the order cycle.

• Negotiate with customers and supplier.

• Sales Meeting distributors and Vendor planning meeting to improve business.

• develop business by gaining new contracts, analyzing logistical problems and producing new solutions

• Understand, work with and possibly help to develop e-commerce.

• Providing distributor special support and event management to make annual and monthly events most successful.

• Communicate with staff in multiple departments and provide a revised model of business growth each year

• Coordinated team members effectively to complete projects in crunch times

• Effectively divided staff into groups to complete individual and team targets per requirements

• Influenced management practices and provided extensive customer service to every new or existing client.

• Replaced old sales promotions and traditional ways of improving business with new formats and business ideas to meet new standards.

• Handled hiring, training and evaluation of staff based on requirements both on a contractual level and probationary level. Altair Technologies/JadooTV 2/2011 to 12/2015 Pleasanton CA Senior Account Executive

Android IPTV Box Troubleshooting Hands on CRM

Customer Support Pre-sale and After sales services

Pre-bid Meetings Service Reporting

Chat and Email Support Technical Procurements

Debug Logs and Network Traces Requirement Gathering Responsibilities:

TEAM MANAGEMENT AND INTERPERSONAL SKILLS:

• I have an ability to know exactly what each of my staff is capable of and give them work that they can complete effectively while also challenging them to achieve more

• As a leader I always tried to lead my team from front and made sure they are delegated towards their work and always stay focused on results.

• Along with administration I made sure I work like a team builder and keep myself and my team motivated to always perform better than before.

• Outstanding command over verbal and non-verbal communicative & interpersonal skills.

• Strong organizational, managerial, problem solving, interpersonal and negotiation skills.

• A self-starter and confidently able to work independently or in a team to deal effectively with educators & employees.

• Flair to organize & prioritize tasks to meet deadlines.

• Ability to manage multiple projects with minimal supervision. Infospan (Inc) 8/2008 to 3/2010 PK

Trainer and Team Lead Sales

Responsibilities:

Achievements:

• Projects: Air miles/LD (Primus Canada, Bell Canada, Mortgage, /tetra Gas & Electricity Canada.

• Employee of the year award.

• Outbound sales, Holding Training session with new team members and maintaining over all team score and sales targets. Ovex Technologies Pakistan (Pvt) 4/2006 to 7/2008

Sales and Service Center Executive

Responsibilities:

• Project: Blue Hippo/ (customized computer financing)

• Providing Customer support to current customers.

• Inbound sales/customer support.

CERTIFICATION/ ADDITIONAL SKILLS:

MS Office (All versions, esp. MS Word, MS Power Point and MS Excel)

MS Excel (MS Formulae, Reports Automation,

Windows (xp, win2000,win7 and 10 Professional)

• Determine the compatibility of Android IPTV Boxes on different Local/Home Networks.

• Forcing backend updates and collecting Network Debug logs using Admin Panels to fix the related issues.

• CRM generated Tickets and follow up.

• Complex Android system issues (Sound, Display, and Buffering/Freezing & Third-Party Apps etc.)

• Interact with customers to provide and process information in response to inquiries and issues about products and business retention activities.

• Serve as QA in few projects to evaluate team’s quality according to the project parameters.

• Handling Replacements/Refunds and forwarding issues to the related departments after debugging and testing.

• Identify and handle customer inquiries.

• Educating customers on products and services offered.

• Match product benefits with customer needs.

Certifications Section

• Army Boarding School Most Dominate Athlete. 2000 to 2003.

• Speeches and Debates in College level.

• School Cricket Team Captain.

• Effective Communication, Customer Service & Teamwork.

• (Operator Course) from (CMTI)

• (Mechanic III Course) from (CMTI)

• (Electric Course) from (VTI)

PRESENTATION SKILLS & ACHIVEMENTS

o Business development

o Churn control

o Communication with other related departments for smooth operations.

o Staff training/customer

o Complex problem solving

o Facilities management

o Negotiation/Up selling

o Strategic planning & analysis

o Business communications

o Check-in and check-out procedures booking and

reservation management.

o Educational programs on product refresh

ACADEMIC EDUCATION

o Graduation University of Punjab

o Intermediate Board of Intermediate Education, Rawalpindi o LinkedIn Profile https://www.linkedin.com/in/syed-bilal-haider-6a6b5562?trk=hp-identity-name References

o Isaaq Dossul Customer Success Manager -PayActiv

Contact: 1-408-***-****

o Saad Farooq KeepTrukin

Contact:+920**********

Digital Ocean

adm8n6@r.postjobfree.com

o Khan Viaz: Senior Manager

Contact: 1-628-***-****

o Julie Willoughby (Distribution Manager –Gkhair-VanTibolli Contact: 1-706-***-****

Functional Areas

o Sales & Business Development

o Accounts, Finance & Financial Services

o Customer Success

o Technical Support

Industries

o Software

o BPO

o IT

o Saas

Languages

o English - Native

o Urdu - Native

o Punjabi - Beginner

o French – Beginner

Hobbies

o Reading

o Music

o Horse riding

o Fitness

Contact this candidate