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Quality Improvement Specialist

Location:
Katy, TX
Salary:
Open to Discussion
Posted:
June 19, 2021

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Resume:

TELLISSA JOHNSON

**** **** ***** *****

Richmond, TX 77407 • 832-***-**** • adm8mh@r.postjobfree.com

Continuous Quality Improvement Specialist, with wide-ranging experience in project leadership, projects management, change management, process improvement and clinical data. A passion for leading projects to help organizations identify, prioritize, initiate, manage, and track critical projects. Solid track record of collaboration, creating effective partnerships across organizational lines, and establishing high-level leadership around shared organizational challenges. Known for being analytical and process-oriented, while demonstrating my experienced in working at both strategic and tactical levels of initiatives. Excel in resolving employer challenges and being a trustworthy supportive leader of people.

Education and Certifications

•• MBA, University of Phoenix, January 2011 – March 2013

•• M.A.Ed./AET, University of Phoenix, August 2008 - June 2010

•• BS/Management, University of Phoenix, June 2004 - June 2008

•• Professional Certificate in Human Resources Management, University of Phoenix

•• Certification in Paralegal Studies, Baton Rouge College of Paralegal Studies

Areas of Expertise

Planning, Team Building Initiatives, Process Improvement Competency, Program Management, Collaborative Leadership, Project Management, Change Management

Employment History

HOUSTON METHODIST HOSPITAL, Houston, Texas May 2007 - Present

Continuous Quality Improvement Specialist

•• Serve as support in conjunction with the Director of the Performance Improvement (PI) and VP of Quality to organize and develop multi-disciplinary groups that work toward process improvement. Some of the guided initiatives include strategic projects such as pressure ulcers, pain management, VTE, COVID-19 training, vICU as well as monitoring. Work in collaboration with other Performance Improvement and Patient Safety operations staff to ensure synergy in duties and reporting.

•• Provide support for the development of reports related to efficiency and effectiveness in quality of care as well as performance improvement initiatives.

•• Document data sources, organizes and synthesizes results into audience-appropriate reports and presentations. Meets or exceeds all timelines for completion.

•• Write, disseminates, and Manages Marketing and Policy/Procedures related to initiatives. This includes upkeep and maintenance of all content.

•• Organize aggregated information and/or data to support the departmental mission to present cohesive and concise reports. Use statistical tools and standardized graphic models appropriate for data and intended audience for preparing reports.

•• Support reporting requests from customers both inside and outside the department while complying with all physician privilege, patient confidentiality and HIPAA constraints. Excellent verbal and written communications skills for both internal and external customers.

•• Work in partnership with Supply Chain, Finance, Data Analytics and Clinical Units to insure program success.

•• Demonstrate the components of ICARE Values statement and complies with Business Practice standards.

AMEDISYS HOME HEALTH CARE Houston, Texas 2003 - 2007

Business Office Specialist

•• Responsible for performance and accuracy of data input

•• Maintenance of patient medical records and data as well as the tracking systems for physician’s

Orders

•• Participated and worked in a collaborative manner to assists in the timely and accurate submission of billing and payroll

•• Verified and continuously monitored Medicaid authorizations, approvals, and visits

•• Maintained office supply and medical inventory supply and distribution

•• Participated in Inventory Control processes

•• Scheduled all visits based on patient needs, staff experience, and geographical location.

•• Demonstrated a desire to set and meet objectives and find increasingly efficient ways to perform tasks\

•• Coordinated and managed new hiring processes and record keeping, maintained personnel files including licenses and yearly employee skills test.

•• Obtained and verified (necessary) identification documents for Employment Eligibility Verification (I-9) and background checks with OIG



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