Nicole Rook

Grand Rapids, MI *****

adm8j5@r.postjobfree.com

616-***-****

Efficient assistant with experience enhancing executive productivity and improving business operations. Exceeds expectations for maximizing group performance and overseeing efficient calendars. Operate well with minimal supervision to meet demanding objectives. Authorized to work in the US for any employer

Work Experience

Box Office Associate

Weymouth Pavilion - Weymouth

January 2020 to July 2020

• Greeted and collected tickets of patrons at live theater and music events.

• Provided information about current and future events at 1000 seat facility.

• Greeted customers with smile and provided friendly, knowledgeable service.

• Maintained excellent attendance record, consistently arriving to work on time Hourly Manager

Sam's Club - Bradenton, FL

February 2019 to November 2019

• Cross-trained existing team of 15 employees to maximize team agility and performance.

• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.

• Conducted monthly inventories of raw materials and components on work floor.

• Demonstrated new products, procedures and techniques to employees.

• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.

• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments and arranging transportation.

Assistant Store Manager

Charlotte Russe, Inc - Sarasota, FL

August 2017 to October 2018

• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

• Met or surpassed business targets regularly through employee engagement and forward-thinking planning.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

• Performed mandatory audits to enforce compliance in merchandising, inventory and customer service.

• Served as floating manager-on-duty, MOD, to cover shift shortage.

• Provided current employees options for additional training opportunities.

• Met or exceeded monthly sales goals as team leader by up to 25%. Technology Supervisor

Sam's Club - Bradenton, FL

July 2013 to July 2017

• Offered technical leadership to junior personnel and other team leaders, providing expertise on home and business use electronics, mobile phones, and photo lab.

• Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.

• Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.

• Assisted customers by answering questions and fulfilling requests.

• Listened to customer needs and desires to identify and recommend optimal products.

• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance. Education

Some College

Skills

• Store Management Experience

• Supervising Experience

• Assistant Manager Experience

• Recruiting

• Customer Service (9 years)

• Commission-based Selling (4 years)

• Merchandising

• Retail Management

• Payroll

• Retail Sales

• Human Resources

• Upselling

• Clerical Experience

Assessments

Customer focus & orientation — Highly Proficient

March 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Problem solving — Expert

March 2021

Measures a candidate's ability to analyze relevant information when solving problems Full results: Expert

Scheduling — Expert

May 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Expert

Typing — Expert

May 2021

Transcribing text using a standard keyboard

Full results: Expert

Senior administrative assistant/receptionist — Highly Proficient May 2021

Using advanced scheduling and organizational skills in an office setting Full results: Highly Proficient

Data entry: Accuracy — Highly Proficient

May 2021

Entering data quickly and accurately

Full results: Highly Proficient

Spreadsheets with Microsoft Excel — Proficient

May 2021

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Freelance Computer Builder

Previous experience selling Microsoft-related products; worked closely with Microsoft-certified professionals.

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