TINA MARIE WILLIE

adm8ib@r.postjobfree.com 972-***-**** 1010 Ralph Street Grand Prairie, Texas 75051

Education

Problem solving and analytical competency, with expert situational awareness that allows detailed focus and the ability to objectively evaluate information to solve complex problems with creative and practical solutions. Effective oral and written communication.

Experience

Through decades of experience, mastered administrative, project management, and financial techniques, including regularly managing $65,000 drawers. Potent customer service and a talent for serving students, document creation, data collection, and record keeping, including Datatel, balancing, and reconciliation.

Personal

Strong technology skills and adept at learning new software and hardware. Proficient with the Microsoft Suite (Microsoft Office, Outlook, etc.). Time-honed work ethic and able to work flexible hours, including evenings, and weekends combined with a moral duty to make a difference in my community.

EDUCATION

UNIVERSITY OF TEXAS AT ARLINGTON Cum Laude (Dean’s List)

Bachelor of Arts in Interdisciplinary Studies May 2011

Bachelor of Arts in Spanish May 2011

UNIVERSITY OF TEXAS AT ARLINGTON 3.84 GPA (Dean’s List)

Associates of Applied Science in Management December 2006

Certificate of Completion in Management December 2005

EXPERIENCE

RESIDENT PROGRAMS COORDINATOR February 2014 – May 2021

Brookdale Mansfield Senior Living Mansfield, Texas

Employee of the month (March 2015; October 2017) because consistently plan, implement, and monitor wellness and recreation programs for all residents, including customized programmatic components, which has led to nearly 0% elective move-out rate.

Administer monthly activity and event budgets, monitor expenses to meet revenue and budget targets, and prepare expense and financial statements to keep executive management informed of monthly activity expenditures and prove goal completion.

MANAGER AND CONCIERGE April 2006 - February 2014

Emeritus at Irving Retirement Homes Irving, Texas

Managed 170-capacity community, which included addressing complaints, resolving problems in accordance with corporate policies and applicable laws, and crafting creative solutions to unique and novel issues to ensure consistent resident satisfaction.

Supervised various departments, coordinated marketing efforts, planned events, dining, and off-site activities, and directed daily community tours with potential residents and their families to sell the community, units, and property amenities.

ADMINISTRATIVE ASSISTANT February 2005 - February 2014

Tarrant County College Hurst, Texas

Navigated Datatel to verify student enrollment status, fees, and other information necessary to process a daily average of 50 parking citations with 98% accuracy, and distributed parking permits to faculty, staff, and students.

Created an office procedures manual to standardize office operations and procedures for the effective training of personnel.

Responded to all incoming inquiries through phone and in-person interactions with various student populations, potential students, and non-students, including police matters, to resolve issues and provide consistent customer service satisfaction.

BUILDER OPERATIONS SPECIALIST February 2003 - November 2004

Countrywide Home Loans Plano, Texas

Awarded Top Team Central Division for closing 45 loans, with an average processing time of 17 days, a departmental record.

Initiated, processed, and maintained a monthly average loan pipeline of 20 construction lending loan files, closing an average of eight loans monthly with an average processing time around 30 days, the top 10% in the department.

SENIOR LOAN PROCESSOR April 2001 - February 2003

Onyx Acceptance Corporation Arlington, Texas

Recognized for exceptional Performance rating for productivity by exceeding daily standards by 50%, and June 2002 Employee of the Month.

Handled loan applications, pulled credit reports, obtained documents, and then processed approved loans.