Jonathan Johnson

**** ********, ***** ****, **

434-***-**** • adm8g8@r.postjobfree.com

A versatile and skilled worker with experience in a wide variety of fields that include, but not only pertain to sales, marketing, administration, and management at both a micro and macro level. A diligent, self-motivated employee that excels in communicating with clients, coworkers, and supervision to accomplish company goals.

Education

Averett University, Danville, VA (Psychology Major) 2010 – 2013

Experience

Residential Supervisor 03/01/2019 – 06/15/2020

SunPower Roseville, CA

•Managed the construction, installation, and maintenance of residential solar projects.

•Recorded, reported, and analyzed data provided by solar energy systems.

•Created Process Documents for best practices and methods to maintain optimal workflow used for all duties of hired role.

•Acted as a liaison between clients, manufacturers, and installation partners

Operations Manager 02/01/2018 – 2/25/2019

Zamperla Inc. New York, NY

•Responsible for hiring, training, and supervising a team of 100 members on customer service, client relations, office & salesfloor conduct, and company systems & operations.

•Scheduling & Payroll.

•Writing standard operating procedures to create model standards on workplace conduct and expectation.

•Monitoring Key Productivity Indicators to drive and maintain performance.

Customer Care Team Lead 1/03/2017 – 1/22/2018

Transcosmos USA Sacramento, CA

•Provided quality assured customer service for multiple service products

•Managed client & partner accounts via Salesforce software

•Responsible for On-the-Job Training, Client intervention/Escalation, and supervision of over 40 team members.

•Performed QA on team members to assure company performance standards were being upheld

Assistant to the Director of Retail and Marketing 10/01/2012 – 11/28/2015

National Hockey League Retail Division New York, NY

•Worked in a fast-paced environment that required constant relearning to accommodate a growing knowledge base and better serve clients and customers.

•Assisted in creation and execution of projects, management, and staff oversight.

•Worked directly under the division director to help train, schedule, and process payroll for a team of 400 members.

•Assisted in execution of retail merchandising standards to meet day by day goals dependent on cultural shifts within the NHL community.

Skills

•Proficient in all Microsoft Office platforms (10+ years)

•Proficient in Salesforce software (3 years)

•Data entry and documentation (9 years)

•Strong written and verbal communication skills

•Problem solving

•Detail oriented

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