Rita Hewitt

(C) 410-***-****

*** **** ***** ***, *******, MD

***** adm8fo@r.postjobfree.com

Human Resources professional with management experience. Areas of professional experience Include:

• Demonstrated considerable independence, judgment, creativity, discretion and resourcefulness in resolving highly complex, intricate, controversial and/or visible and at times unprecedented issues and problems.

• Display the ability to provide comprehensive HR services to management and employees throughout organizations serviced. Provided advice and assistance to supervisors in establishing and maintaining employer/employee relationships that contribute to maximum productivity, motivation, morale, and discipline.

• Modified, adapted and/or refined broader guidelines to resolve specific complex and/or intricate issues and developed and/or proposed new methods, policies and practices for others to use.

• Maintained contacts with persons outside the agency and with agency officials who are several managerial levels removed in moderately unstructured settings.

• Clearances held: Secret, TS/SCI

Management:

• Experienced in representing senior executives at the highest levels and highly proficient when completing tasked actions.

• A dedicated human resources professional, well-versed in mission development, thinking skills and synthesis combined with strong communication and presentation skills.

• Vigilant in safeguarding sensitive information and adept in using resources effectively.

• Accomplished multi-tasker and office manager.

• Able to adjust interpersonal style in order to accommodate and appreciate all perspectives and personalities. Extremely team oriented.

• Skillful Human/human and human/machine collaborator. Accustomed to providing precise and accurate answers to the most difficult questions.

• Supervised quality assurance procedures; advised commander, adjutant, and other staff members on human resource

• Administration activities. Informed supervisors of current trends, problems and solutions. Human Resources:

• Experienced in supervising specific personnel functions in a human resource office, battalion, and human resource services support activity; developed goals, objectives and priorities.

• Skilled in applying a wide range of HRM concepts, principles, laws, regulations and practices sufficient to identify, evaluate and integrate the widest range of considerations into problem solving efforts and provide management with flexible alternatives.

• Responsible for recommending strategies to maintain positive employee relations while attaining management's mission objectives.

• Working knowledge of the basic functions of civilian human resources management to include mission, functions, processes, Methods and procedures.

• Able to modify, adapt and/or refine broader guidelines to resolve specific complex and/or intricate issues and develops and/or proposes new methods, policies and practices for others to use.

• Proven to be able to communicate effectively orally and in writing and also possesses knowledge of current HR data base systems to query, retrieve, and analyze information in order to complete assignments. Interprets regulations and applies them accordingly.

• Able to review consolidated reports, statistics, applications, and prepared recommendations for personnel actions (RPA) to higher headquarters.

• Reviewed and prepared reports and data on staffing levels of personnel and makes duty assignments of enlisted and commissioned personnel; reviews cyclic and other reports to assess systems performance. Technical:

• Computer skills include: Personnel Systems (military) Total Officer Personnel Management Information System (TOPMIS), Enlisted Distribution and Assignment System (EDAS), Electronic Military Personnel Office (eMILPO), Interactive Personnel Electronic Records Management System (iPERMS).

• Proficient with Microsoft Office, Word, Excel, PowerPoint and Access. CAREER SUMMARY

Muscogee Staffing Solutions, LLC

Retirement Services Officer (RSO) (Contractor) APG-MILPO, Maryland

February 2020 to Present

40 Hours/Week

• Serves as the Installation Retirement Services Officer (RSO) for the Aberdeen Proving Ground geographic area of responsibility for the Army Retirement Services Program. Area of responsibility includes several counties with an approximate service population of 13,000 plus Army Retirees and dependents.

• Serves as the Military Training Coordinator/Military Training Specific Allotment (MTSA) Funds Manager.

.Trains, and determines workload for the Retirement Office, encourages and empowers HR staff to meet and exceed customer needs and expectations. Reviews changes to governing Army Regulations and other information pertinent to retirement, separations, dd214, and entitlements, personnel actions, and legal actions determined the best method of implementing necessary changes and prepared updated information memorandums as needed IAW AR 25-50 for dissemination.

• Plans, implements, and administers all phases of the installation retirement services program for the command. Applies fact finding techniques and skills to the regulations and operating procedures, to determine all benefits available for the retirees.

• Briefs the Garrison Commander and staff on pertinent aspects of the program and those changes having a significant impact on the personnel serviced.

• Maintains contact with various military offices for technical assistance and provides individual briefings to offices designate as Survivor Assistance Officers.

• Plans, coordinates, and conducts annual Retiree Appreciation Day (RAD) event. Supervises activities related to the event. Makes presentations and arranges for guest speakers as needed.

• Conducts quarterly, monthly, and weekly briefings in coordination with the Soldier for Life (SFL) mandated classes.

• Provides personalized, in-depth counseling and assistance to eligible Active Army personnel, retirees, their dependents or survivors. Reviews the goals of individuals in order to apply the combination of benefits and services that will best meet their needs. Provides assistance to members/retirees of other Army activities within the APG proximity.

• Interviews all military 60 days prior to their retirement to discuss all aspects of benefits, obligations, and federal programs that should be considered to deciding the most advantageous choice.

• Assists Active Duty personnel with retirement planning and in the resolution of problems connected with transition to civilian life or a second career.

• Provides counseling to dependents or survivors after casualty reporting when notified of an active duty death and briefs widows on benefits.

• Organizes and coordinates activities of the installation Commanders Retiree Council. Directs support services for the council and acts as the focal point between council and retiree population. Prepares annual newsletter and arranges for publicity through various media such as press, TV, etc. Directs publication of newsletter to retirees containing information on matters affecting their welfare and special items of interest. Veritiss LLC May 2014 to January 2020

40 Hours/Week

Assistant Retirement Services Officer (ARSO) Aberdeen, Maryland (Contract Role)

• Assisted Installation Retirement Services Officer (RSO in all matters pertaining to Military retirements and retirees. Processed al military retirements for Aberdeen Proving Ground (APG) geographic area to include Medical Retirements and Soldiers that elected to retire at location of choice. Completed initial processes in validating retirement eligibility, coordinated and obtained Department of the Army or local approval based on regulatory guidance. Counseled Soldiers on Survivor benefit Plan and ensured Soldier completed election prior to out-processing.

• Worked directly with the VA counselor to schedule appointments for Soldiers, Retirees and Family members.

• Generated Orders, provided DD 214, and Survivor Benefit counseling to the Soldier and their spouses.

• Executed de-mobilization for the individual Soldier or units returning from mission in support of the Global War on Terrorism.

• Scheduled retirement appointments, briefings and updated server to complete and closeout Service Members exit process.

• Developed and printed queries, prepared control documents, distributed reports, and suspense rosters.

• Conducted the Command’s military and civilian Assistance Programs.

• Worked with the local county Board of Elections and civilian organization conducting voter registration drives.

• Currently certified as a Unit Voting Officer.

Entertainment Partners April 2013 to February 2014 Accounting Clerk, (House of Cards) Aberdeen, Maryland

. Served as Accounting Clerk for the House of Cards, a very high volume Netflix Original Series.

. Maintained upkeep of filing system, received and distributed daily mail, and assisted payroll with filing and check distribution.

. Processed invoices, check requests, Purchase Orders (PO), petty cash, and audits.

. Responsible for circulation of items for perspective authorization

. Regularly made set runs.

Military Clerk I, SERCO, Inc. Aberdeen Proving Ground, Maryland April 2013 to April 2013 40 Hours/Week

• Served as Customer Service specialist.

• Certified by the Defense Manpower Data Center (DMDC) to serve as a Verifying Officer (VO) and perform all functions required to issue ID Cards, ID tags, Geneva Convention cards, Teslin cards, and Common Access Cards (CACs).

• Managed ID card stock to ensure no interruption in issuance of ID Cards/CACs.

• Registered, processed, and maintained DEERS and RAPIDS information as part of VO responsibilities.

• Processed core competencies that included basic customer service skills and handling of routine and complex customer inquiries via telephone and email.

• Provided quality service to Service Members, Family Members, and Retirees in the installation area of responsibility Senior Human Resources Manager, 203d MI BN Aberdeen Proving Ground, MD March 2011 to March 2013 40 Hours/Week

• Served as the Senior Human Resources Manager responsible for the daily operation of the Personnel Administration Center for an organization with an operational strength of 253 personnel and the supervision of four clerical personnel.

• Conducted analyses and reconciled officer and enlisted requirements, authorizations and actual strength with the Command.

• Advised the Command and Staff on Human Resource actions.

• Planned, directed, and managed all HR competencies; supervised and managed the processing and tracking of all personnel actions, awards, promotions, leaves and passes, NCOERs/OERs, Change of Command, award ceremonies and military pay; responsible for timely Personnel Accounting and Strength Reporting

• Reviewed Human Resources Command (HRC) MILPER Messages for all enlisted and officer’s strength related matters and disseminated to subordinate organizations for distribution to the Soldiers within their commands.

• Trained, planned and carried out policies relating to all phases of personnel activity.

• Initiated, coordinated and maintained control of the Command’s policies for the military sponsorship program for personnel who are newly assigned to organizations with the Command.

• Provided accurate and timely responses to requests for information and answered questions, responded to correspondence or prepared reports or briefings received in response to various inquiries. Defense Travel Administrator (DTS) SIM, Inc. /DKW Communications Aberdeen Proving Ground, MD September 2008 to March 2011

40 Hours/Week

• Served as the Defense Travel Administrator (DTS) coordinating all department functions for a team of 30 personnel. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Standardized department filing system to increase efficiency.

• Planned travel arrangements for 45 executives and staff. Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed receptionist area, including greeting visitors and responding to telephone and in-person request for information. Maintained up to date department organizational chart. Facilitated working relationships with co-tenants and building management. Managed the day-to-day calendar for the company’s senior director.

S1 Non-Commissioned Officer in Charge, 22ND Chemical BN, Edgewood, MD July 2006 to September 2008

40 Hours/Week

• Served as Battalion level S1 supervised and responsible for the health, morale, welfare and professional development of five Military service members and two Civilians. Designed PowerPoint presentations for monthly divisional meetings with top-level executives. Led training on a weekly basis.

• Provided Technical guidance to subordinate G-1/S-1 on officers and enlisted strength, Army policies, and command directives.

• Reviewed and validated the command’s enlisted/officer strength monthly with the subordinate G-1/S-1 representatives to ensure the subordinate organizations’ enlisted/officer strength was within HRC’s target strength designation.

• Reviewed all assignment eligibility availability (AEA) Codes to manage Soldiers stabilization IAW Army Regulations. Submitted requests to HRC for AEA code changes.

• Advised managers on organizational policy matters and recommended changes.

• Assessed employee performance and issued disciplinary notices.

• Managed over 500 personnel files according to policy and federal and state laws and regulations.

• Managed the HRC’s directed target strength to ensure the optimum distribution of military specialties within the subordinates commands in accordance with HRC’s target strength allocations.

• Facilitated monthly meetings to develop strategies that would positively influence workplace relationships.

• Conducted PAI prior to Change of Commands or as directed by AR 600-8-6

• Conducted monthly Audits of Soldier personnel files. EDUCATION

DeVry University

*References available upon request

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