Pooja Jain

Mobile: +1-717-***-****

E-Mail ID: adm89f@r.postjobfree.com

Overview

SAP Professional with technical and functional expertise. Sound knowledge around SAP business processes. Experienced in leading program technology work for multiple IT projects in waterfall as well as agile delivery models having onsite/offshore team structure.

Extensive experience in SAP R/3 environments (4.7, ECC 5.0, ECC 6.0 EHP7), latest SAP technologies (SAP NetWeaver, OData, HANA) and multiple SAP modules.

SAP Certified Associate in S/4 HANA Order to Cash with SAP development life cycle experience, specializing in providing SAP technical solutions throughout the software development life cycle (SDLC).

Professional experience of 8+ Years in SAP ERP systems in SAP OTC for Application Development and Maintenance for large, complex, global IT landscapes.

Proven record of achievements in delivering critical and complex solutions including extensive customization and development work for new business processes.

Experience in coordination customer requirement and mapping offshore team members to the same. Understand the customer processes and organization structures, which always help to keep the projects moving in positive direction.

Professional Certifications

S/4 HANA certification in Order to Cash 1709

SAP S/4HANA Conversion and SAP System Upgrade 2019

SAP Activate Project Manager

CSM Certified

ITIL Certified

WORK EXPERIENCE

Capgemini Technology Services India limited (February 2018 – November 2019)

Fujitsu Consulting India Private Ltd (August 2011 to January 2018)

PROFILE SUMMARY

Resource Management and Leadership Skills

Scope Management – Resource planning, effort estimation, planning and estimating work breakdown structure, scope change control.

Quality Management – Defining quality goals for team, development quality review process, defect reduction tactics ( by analysis of root cause and trends, implementing quality improvement measures at team level)

Communication – Independently handling client communication with customer business users, communication within the team for operational/daily work activities.

Risk & Issues – Identification and mitigation of technological risk.

Project Management

Waterfall Methodology - Multiple large-scale SAP Rollout projects using waterfall project management template which include Discovery / requirement gathering, system design, implementation, testing, deployment and hyper care.

Data rationalization strategies and tools

Agile Methodology – Multiple small to medium size enhancement projects / implementations using agile framework.

Technical Skill Set

Experience in function solution and process design in SAP Order to Cash (OTC), SAP pricing.

Worked on order fulfilment operations, SAP configuration, Pricing, Rebates & Invoices

Experience in technical solution design and implementation for complex technical architecture involving multiple technologies and applications like SAP ABAP, SAP EDI Solutions

Demonstrated capacity to work as an individual contributor as well as in a team to lead the team to get optimized outcome.

Experience in working in a waterfall as well as Agile model projects

Expertise in supporting Priority incident based on agreed SLA

Worked on Upgrade projects and good hands-on with SPDD & SPAU

Exposure to all phases from Technical & Functional Specification Writing to estimations, design, development, unit testing, reviews and qualification.

Technical / ABAP expertise included but not restricted to:

Worked on OData, AMDP, BOPF, CDS table function, CDS access control, ABAP new syntax.

Worked on various Annotation related to Fiori, transaction data, SAP Analytics.

BDC and Exits (User Exits, Customer Exits, Enhancement Framework )

Data Dictionary and RICEF objects

BAPI, Smart forms, Table maintenance generator, Module Pool.

Created CDS Views, having basic knowledge of SAP HANA, HANA Modelling.

Worked on migration projects.

Extensive run time analysis skills and debugging skills including performance improvement

Extensively created SAP scripts for SD module

Hands on experience of Workflow.

Worked on other SAP ABAP objects like Change Logs, Authorization Objects, SPRO config,

Tools SAP-ABAP Workbench, Control M, Service now, ADT on eclipse, Web IDE, BAS tool

Functional Expertise includes:

Master Data setup, Configuration, Condition techniques, Pricing (both SAP and non-SAP)

Application Management Services (AMS)

Manufacturing Industry

Client:

TE Connectivity is a technology leader in designing and manufacturing electronic connectors and various IOT (Internet of Things) products across several industries - transportation, Industrial and consumer industry solutions etc. The solutions that power electric vehicles, aircraft, digital factories, and smart homes. Innovation that enables life-saving medical care, sustainable communities, efficient utility networks, and the global communications infrastructure. TE manufactures 220 billion products annually and has annual turnover of $14 billion

Project Roles & Responsibilities:

Team lead for SAP Sales & Distribution (SD) / Order to Cash – allocated work to all the team members and maintained required SLA’s

Provided support for critical SAP interfaces (GPMS, Pricing, Order to cash, and ALE/IDOC).

Configured & Customized Sales & Distribution / Order fulfillment as per business process requirements.

Configured SAP condition techniques (Output determination, Defining and assigning pricing procedure, Maintenance to Pricing procedure & customization of condition types)

Implemented Custom solutions, enhancements to meet business needs

Worked on multiple SAP rollout, upgrades and mini implementations projects within the client template

Creating Technical specifications for development objects

Always meet the SLA’S 100% for all the incidents ranging from PR3 to PR6.

Worked on ticket reduction initiative which helped reduce overall ticket count by nearly 20%.

Create RCA, Break fix document (TS) and do the transportation co-ordination.

Creating one pager documents for functional spec regarding the incident.

Provided EDI support to handle priority PR1/PR2 incidents based on Client SLA.

Performed peer-level code reviews

Identified gaps and weak areas and providing innovative solutions for the same.

Rewards/Recognitions:

Capgemini- Women of the Quarter,2018

Capgemini- Excellence in customer Delight,2018

Capgemini/Client – Outstanding Performer,2019

Winner of multiple client (TE) provided Certificate of ECE excellence (Extraordinary Customer Experience) awards as recognition for services delivered.

SAP Roll out project

Manufacturing Industry

Client: Honeywell

Technology driven company primarily operates in four areas of business: aerospace, building technologies,

Performance materials and technologies (PMT), and safety and productivity solutions

Honeywell is a Fortune 100 company and was ranked 92nd in 2019.

Project Roles & Responsibilities:

Delivered end to end implementation of objects for order to cash module.

Objects include: Reports, SAP script, Enhancements, User Exits.

Managed all the deliverables in stringent timelines.

Involved in the daily status calls from US team and requirement gathering from the client.

Peer level Code reviews.

Rewards/Recognitions:

Star Award – Contributor of the Quarter

SAP Application Management Service and Project Implementation

Manufacturing Industry

Client: TE Connectivity

Technology leader in designing and manufacturing electronic connectors and various IOT (Internet of Things) products across several industries - transportation, Industrial and consumer industry solutions etc. The solutions that power electric vehicles, aircraft, digital factories, and smart homes. Innovation that enables life-saving medical care, sustainable communities, efficient utility networks, and the global communications infrastructure. Manufactures 220 billion products annually and has annual turnover of $14 billion Project

Project Roles & Responsibilities:

Worked as an offshore technical lead for SAP SD (Customer support), handling a team of multiple developers from offshore development center.

Team is divided into two verticals one is Customer support which deals with production issues raised by end user’s. CS team investigate the issue and create break-fix tasks to resolve the issues and move the fixes to production system.

Task team is involved in implementing new solutions, rollout, upgrades and mini implementations of custom functionalities.

I am involved in Customer support for technical consulting which includes Technical Analysis on– Standard / Customized – (ALV reports/ Smart form/ BADI/ Enhancements / SAP script / IDOC/ Workflow / User exits/ Mass Upload/ Routines) gathering of requirement feasibility, technical specification, review and feasibility check on the change requests from client.

Requirement Gathering, analysis and project blue printing.

Map business requirement to application process and perform gap analysis.

Development of design and provide solution options (SAP standard/custom) best suitable to fulfil business requirement

Managed all the deliverables in stringent timelines without defects and with good performance.

Peer level Code reviews.

Review solution design and solution section of Project Lifecycle Document (PLD) prepared by functional team.

Review Functional Specification Design (FSD) and provide input.

Design technical solution translating Functional Specification Design (FSD) into technical deliverable objects and development of the same.

Review of Technical objects

Perform Quality Gate check against ensure all deliverables are aligned to Clients standard and guidelines.

Production Support and Strategy Group for new Enhancements

Contribution

As a Technical lead, I was responsible for

Implementation planning of new enhancements (Technical side)

Production Development support (Trouble shooting)

On-going application support

On-going support following implementation. ( New functionalities added to the system)

IDOC Monitoring

Deep level analysis of the IDoc errors and provide Technical solutions for error resolution.

EDI on call weekend support for Service & Support team.

EHP7 Upgrade

Performed SPAU and SPDD.

Fixed issues in standard transactions with the help of SAP.

DATA Archiving

Archiving of custom tables.

Archived whole sales cycle. Monitoring job’s scheduled monthly to archive documents and run comparison reports to find bugs if any.

Archived output types, converted them to UNIX files and FTP the same to remote server

Rewards/Recognitions:

Asterix award in year (2016-2017) – For Outstanding Deliverables

SAP AMS support & Roll out project

Manufacturing Industry

Client: Tyco Electronics

Technology company that designs and manufactures connectivity and sensor products for harsh environments in a variety of industries, such as automotive, industrial equipment, data communication systems, aerospace, defense, medical, oil and gas, consumer electronics and energy.

Project Roles & Responsibilities:

Support project including modules SD, WM (Technically ABAP, EDI)

Enhanced customer usage reports to support management control and monitor transaction access in production system.

Developed Reports, Smart Forms for order acknowledgement, Number range object, shipping details, print orders, License tags etc.

Created interactive reports and notification to mail the reports to vendors.

Worked on the investigations of various issues and incident related to sales processes and modified customized logic to resolve user reported issues.

Worked intensively on Backlog Management Tool, TMS, SWA, TPS functionality.

Achievements:

Asterix award in year (2013-2014) – For Outstanding Deliverables

SAP Roll out project

Manufacturing Industry

Client: Sanyo Electric Co., Ltd.

Japanese Electronics Company and formerly a member of the Fortune Global 500 whose headquarters was located in Moriguchi, Osaka prefecture, Japan. Sanyo had over 230 subsidiaries and affiliates

Project Roles & Responsibilities:

Responsible for requirement analysis from technical stand point. Interacting with users, business and IT team to map business requirement into technical solution.

Development of all backend objects and interfaces involving integration with Non-SAP applications.

Preparing technical specifications.

Performing unit tests.

Code review and testing of the objects developed by team members

Responsible to work on the tickets opened by business users.

Detail analysis of Functional Specification and Change Requests.

Investigation on Production support Tickets

Development of Change request and Enhancements.

Production support and bug fixing, Status & billing reports.

Achievements:

Spotlight Award – Best Employee (Technical Team)

SAP Upgrade Projects

Client: SAP one Asia Project (SAP Partner Resource – Fujitsu)

Project Roles & Responsibilities:

Performed SPAU and SPDD.

Create SAP Incidents to get SAP help on standard transaction failures

AMS project

Client: Fujitsu Resource Pool

Supporting multiple clients under one umbrella of Fujitsu resource Pool

Project Roles & Responsibilities:

Follow procedures as defined by customer standards.

Technical support by developing SAP R/3 objects as per the functional requirements

Worked on RICEF objects

Analyses the system errors and failed Job for continuous system improvement

Training

ERP technical Classroom training in SAP Advance Business Application Programming (ABAP) – 3 months

(Sponsored by Fujitsu Consulting India).

EDUCTATIONAL QUALIFICATION

Bachelor of Technology (Information Technology) from Rajasthan University (2007-2011)

February 2018 – November 2019 Capgemini Technology Services Sr. Techno-Functional Consultant

August 2017- January 2018 Fujitsu Consulting India Senior Application Developer

November 2014- July 2017 Fujitsu Consulting India Technical Lead

January 2013 –October 2014 Fujitsu Consulting India Senior Analyst

August 2012-Jan 2013 Fujitsu Consulting India Senior Analyst

April 2012 – July 2012 Fujitsu Consulting India Software Engineer

Jan 2012 – March 2012 Fujitsu Consulting India Software Engineer

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