MARCELIA EVANS

Las Vegas, NV *****

951-***-**** adm892@r.postjobfree.com LinkedIn Profile

PATIENT REGISTRATION PATIENT ACCOUNTS PATIENT ADMISSIONS

Educated Healthcare Professional Focused on Ethics, Compliance and Integrity

PROFESSIONAL PROFILE

Customer service oriented professional, backed by 1 year of healthcare industry experience. Facilitates the efficient flow of patients, while remaining focused on managing priorities and ensuring patient confidentiality.

Strong written, verbal, and interpersonal skills for effective communication and documentation.

Acquires new skills quickly and exhibits positive attitude when taking on new responsibilities.

CPR and First Aid Certified.

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.

Microsoft Word, Excel, PowerPoint, and Outlook; Types 35 WPM.

KEY QUALIFICATIONS

Medical Administrative Assistant

Medical Terminology

Patient Processing

Patient Registration

Medical Assisting

Medical Law & Ethics

HIPAA Compliance

Pharmacology

Anatomy & Physiology

Pathophysiology

Medical Transcription

Office Accounting

MS Office/Word

Computer Information Systems

Medical Billing

Medical Records Management

EHR / EMR

EDUCATION / EXTERNSHIP

DeVry University, Las Vegas, NV

Associate of Health Information Technology AHIT Current Student

Ultimate Medical Academy, Las Vegas, NV

Associate of Science Degree / Health Sciences – Medical Administrative Assistant June 2020

Diploma – Medical Administrative Assistant, 2015

Brightwood College, Las Vegas, NV

Diploma – Medical Billing and Coding May 2017

*Gained valuable experience during externship at All American Surgical (03/2017 – 07/2017)

PROFESSIONAL EXPERIENCE

Concentrix / United Healthcare, Las Vegas, NV 08/2020 – Current

Tier 1 Member Services Advocate / Customer Service

Answer inbound calls from elderly population.

Provide a variety of information such as insurance coverage, co-pay amounts, doctors who are in-network, doctors who are out-of-network, as well as plan benefits.

Follow HIPAA regulations and use medical terminology effectively.

Teletech, Las Vegas, NV 04/2020 – 07/2020

Customer Service Representative

Used exceptional customer service and interpersonal skills to answer inbound calls and find solutions.

Located and researched information using multiple systems, applications, and technologies.

Coordinated with cross-functional departments to obtain necessary information to resolve issues.

Documented customer inquiries and associated actions; followed-up on outstanding items in a timely manner.

Heart Center of Nevada, Las Vegas, NV 01/2018 – 09/2018

Medical Coder

Managed on-line medical records documentation and applied knowledge of Medical terminology.

Maintained a daily productivity of 90+ charts per day with a 95% coding accuracy rate.

Reviewed physician’s notes to interpret into procedure and diagnosis codes.

Ensured patient confidentiality.

Browne Family Childcare, Moreno Valley, CA 09/2018 – 10/2019

Childcare Provider

Developed lesson plans, prepared meals, and communicated proactively with patients.

Welcomed children and parents and maintained a positive and encouraging attitude.

Taught proper hand washing techniques.

EGS, Las Vegas, NV 06/2015 – 08/2016

Pharmacy Help Desk Technician

Entered mail and prescriptions orders, verified patient information, and updated them into a centralized system.

Ensured quality outcomes by upholding regulatory compliance.

Performed quality checkups to make certain all data was accurate.

Kidz Kidz Kidz, Las Vegas, NV 12/2016 – 02/2017

Infant Lead Teacher

Promoted a welcoming and safe learning environment for children, helping to develop a well-rounded and respected educational organization.

Communicated effectively with children, peers, parents, and directors to ensure smooth operations.

Eliminated potential issues before they could negatively impact the children.

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