Night Auditor Area Attendant
Resume:
High School Diploma
J F Kennedy Street Senior High
School
New Orleans, LA
Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable and focused on long-term business success.
Public Area Attendant
Ace Hotel New Orleans, LA
Night Auditor- Front Desk Supervisor
Kimpton (Staybridge Hotel) New Orleans, LA
Night Auditor
Holiday Inn Express New Orleans, LA
DENISE ”
SANDERS
CONTACT
adm88t@r.postjobfree.com
New Orleans, LA 70119
SKILLS
• Excellent communication skills
• Customer Service-Oriented
• Professional phone Etiquette
Excellent Planner and
Coordinator
•
• Works well under pressure
• Multi-line phone proficiency
• Team building
• Opera
• Delphi
• Onq
• Crystal Report
EDUCATION AND
TRAINING
SUMMARY
EXPERIENCE
Monitored indoor and outdoor areas proactively for anything out of place or needing attention, kept
alert for guests in need of help and practiced
exemplary hospitality.
•
Compiled budget documents and monitored costs
to maintain control systems.
•
Balanced accounts and conducted nightly audits to
keep bookkeeping current.
•
Completed all nightly updates to hotel rates and
individual room charges.
•
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
•
• Compiled budget documents and monitored costs
03/2017 - 05/2018
05/2012 - 02/2014
05/1990
Bachelor of Science
Southern University At New
Orleans
New Orleans, LA
Night Auditor
Ace Hotel New Orleans, LA
Hotel Reservations Agent
Hotel Monteleone New Orleans, LA
Front Desk Clerk
Inn on Bourbon New Orleans, LA
to maintain control systems.
Balanced accounts and conducted nightly audits to
keep bookkeeping current.
•
Completed all nightly updates to hotel rates and
individual room charges.
•
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
•
Completed daily computer backups, checked for
viruses and updated programs.
•
Compiled budget documents and monitored costs
to maintain control systems.
•
Balanced accounts and conducted nightly audits to
keep bookkeeping current.
•
Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
•
Completed all nightly updates to hotel rates and
individual room charges.
•
Audited and balanced cash and credit transactions
daily and reset register for next day's operations.
•
Applied discounts, noted special requests and
updated reservations based on communications
with customers.
•
Booked room reservations by quoting current room
rates for specific travel dates and entering customer information into computer system.
•
Set up room blocks using group rooming lists to
track and manage block room reservations.
•
Monitored room inventory to maintain updated
knowledge of availability.
•
Coordinated with sales team to manage group
bookings.
•
03/2010 - 05/2012
05/1984 - 07/2009
Group Housing Coordinator
Sheraton New Orleans Hotel New Orleans, LA
Managed customer complaints and rectified issues
to complete satisfaction.
•
Arranged special accommodations for guests to
maintain optimal satisfaction.
•
Reviewed safety, health and sanitation processes
throughout all areas and enforced rules to promote security and safety.
•
Maintained clean and presentable reception area to maintain professional business reputation.
•
Reviewed account information and individual
customer charges to produce correct bills.
•
Presented talks at community groups to promote
organizational mission and programs.
•
Coordinated referrals to community services by
advocating for individual needs and addressing
roadblocks.
•
Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
•
Produced and updated organizational records and
reports, including organizing budgets and
documentation.
•
Contact this candidate