Jenny Garrido

Chino, CA *****

Phone: 909-***-****

E-mail: adm88l@r.postjobfree.com

KEY CONTRIBUTIONS

Highly proficient performance driven professional with extensive knowledge of business operations and administration, customer service, and program management, who possesses excellent analytical and problem-solving skills. A team player, who maintains high optimism in overcoming obstacles, works well with others; detail oriented and is results driven. Skilled in multiple business functions including, trend analysis and reporting, regional operations, strategic business decision making, as well as working with various stakeholders to achieve business objectives. EDUCATION

Ganesha High School

WORK EXPERIENCE

Wayne Dalton, Chino, CA 2018-Present

Customer Service Representative (CSR)

Clerical work including answering/screening telephone calls to the appropriate person, resolution of calls (orders, quotes, etc). Ability to use hand tools and assist or complete modifications to products i.e. glazing, section width changes, insulating, etc. Respond to customer requests for information concerning order tracking, order expediting and product availability. Perform order entry at both sales invoicing level and request for products from supply plants. Notify customers of potential backorders, credit issues, order availability and any other information regarding orders. Act as a liaison between sales center and any other information regarding orders. Act as a liaison between sales center and plant departments, gather the necessary information and respond appropriately. Delivery responsibilities as required. Including driver qualified (valid license). Acorn Engineering, City of Industry, CA 2015-2018

CSR/Shipping clerk

Import/Export coordinator responsible for arranging shipments, preparing and confirming order approval, handling pricing information, and releasing invoices. Arrange communications between sales groups and national or international customers. Proactively managed all aspects of international accounts not limited to order placement, inventory managements and coordinating logistics with minimal errors. Executed required export documentation for multiple accounts in various stages of completion in a highly time sensitive environment. Timely management of multiple lines of communication between suppliers, shippers, customers and internal parties, maintaining details, and relaying pertinent information to appropriate parties. Obtained export certificates from various government agencies in compliance with each shipment. Assured compliance with customs, export, applicable foreign trade/importation laws, as well as applicable federal transport regulations. Review, prepare and invoice for payment. Initiate timely invoicing and ensure billing accuracy. Audit export files for compliance and scan into database. Pacific Mountain, Ontario, CA 2014-2015

CSR/Shipping clerk

Receiving orders from customer through emails, entering orders in 3PL, helping customers with any request that is needed such as checking inventory, shipping orders on time, checking status of orders, making sure labels are applied on items correctly, building a good relationship with each customer, creating BOL’s, routing PO’s, scheduling daily pickups, scanning paperwork and BOL’s to customer, closing BOL as they shipped, answering phones, signing in carriers, checking on status of PO shipping that day, making sure that everything ships out correctly, communicating with warehouse loaders, checking on status of containers being received, updating shipping log daily, receiving pick tickets from CSR and distributing to warehouse workers, multi-tasking at all times. Shennel Trading Group, Ontario, CA 2013-2014

CSR/Receptionist

Greeting customers or visitors, answering phones, receiving orders from customers, amazon or chain stores, inventory control, creating sales orders and invoicing, updating excel files, accounts receivable, clearing customers balance, checking each orders before we ship out, preparing for shows spring and fall items, credit check for new customers, picking and packing orders, creating labels for shipping UPS or USPS, keeping front office clean.

Distribution Center, IDS USA, Chino, CA 2005-2012

Receptionist

• Answering phones, greeting guest, receiving and sending out mail, ordering supplies for office, faxing and making copies, receiving BOL daily and scanning them to our headquarters, organizing files.

Data Entry Clerk

• Entering daily all containers that arrived from over seas in company’s program abeccas. The container number, carrier, how many cartons, how many pieces, the weight and the cube. Customer Service Representative (CSR)

• Receiving orders, allocating in WMS, checking inventory, styles, weight and cube, creating bills and submitting all paperwork for routing, having orders ready before cancel date, counting and checking labels, communicating with customer at all times through phone or emails, communicating with warehouse and shipping department, dealing with chargebacks and doing research on all accounts.

Shipping Clerk

• Daily running Hyperion report to make sure that nothing else has been updated from previous day, if so need to make changes on our end. Updating staging lanes in WMS from dock sweep, making copies of report for loaders and auditors, Update the board throughout the day as soon as drivers arrive and loading has been completed, adding tally’s and checking P.O’s and making sure amount’s match with BOL, closing bills and updating MBOL’s with the time of closing and when 945 was returned, always communicating with our forklift drivers and our loaders if any problems need to resolve the problem, at end of day sending out reports to DC managers and supervisors of our shipping activity. Golden Fox Inter., Ontario, CA 2003-2005

Receptionist/CSR

Answering phones, communicating and building relationship with customers, receiving orders, answering emails, account payable, accounts receivable, printing invoices and sending out to customers monthly, pulling orders and shipping, getting familiar with product, assisting the shoe show in Las Vegas and meeting new customers.

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