Medical Secretary Client Relations

Tiffany Nelson

Professional Summary adm86s@r.postjobfree.com 989-***-****

Versatile Administrative professional well versed in Healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Highly organized and knowledgeable about healthcare processes and administrative requirements. Qualified to deal with insurance documentation, update charts and manage business correspondence. Highly efficient Patient Registrar with administrative expertise. Offering Four years of experience in a healthcare office Excellent customer service and organizational skill. Expert in all elements of patient care and successful in working as part of team to treat wide range of medical conditions. Skilled in prioritizing patients’ needs within high-stress environments. Known for excellent interpersonal skills and knowledge of medical terminology.

Redi Med – Medical Secretary Midland, MI 12/2002 – 02/2007

Completed skilled administrative work to support all office staff and operational requirements.

Facilitated organized record retrieval and access by maintaining filing system for both in-house and discharged residents.

Carried out front office duties utilizing data entry skills in framework of medical database.

Managed financial documentations such as expense reports and invoices.

Located, checked in and pulled medical records for patient appointments and incomplete charts.

Organized paperwork such as charts and reports for office and patient needs.

Completed and filed financial documentation for accounting purposes.

Received, recorded and addressed incoming and outgoing communication via telephone.

Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.

Verified insurance benefits or eligibility and documented in system.

Sorted mail and other important data upon office managers absence promoting quick delivery of all messages to recipients.

Meijer – Sales Associate Midland, MI 04/2000 – 08/2002

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.

Trained and developed new sales team associates in products, selling techniques and company procedures.

Certified high low operator.

Analyzed and properly processed product returns assisting customers with finding alternative merchandise to meet needs.

Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise.

Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.

Engaged with customers to effectively build rapport and lasting relationships.

Prepared merchandise for sales floor by pricing or tagging.

Delivered high level of assistance by locating products and checking store system for merchandise at other sites.

Educated customers on promotions to enhance sales.

Skills Reference

Invoicing and collections Marsha Box

Payroll processing Derrick Beamlander 989-***-****

Customer and client relations Karla Wert 989-***-****

Multi-line telephone systems Terry Hoffman 989-***-****

Office administration

Scheduling Education

MS Office proficiency 06/1999 Alma High School, Alma MI

Mail handling High School Diploma

Staff management 08/1999 Mid-Michigan Community College

Data entry General Education

Superior organization ability 05/2015 Delta College Bay City, MI

Personable Associate of Arts in Finance

People-oriented

Basic administrative knowledge

Goal-oriented

Skilled problem solver

Natural leader

Strong work ethic

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