EDUARDO FERNANDEZ

Miami, FL ***. ***.**** adm84t@r.postjobfree.com

PROFILE

Highly experienced, results-driven Operations Manager Professional with over 30 years of experience in Multinational Companies whit strong knowledge in Services Industries, especially in areas of Sales, Credit and Collections, Customer Services, Logistic and Materials. Excellent leadership skills in Team Work, aimed at achieving the goals of the Company.

Highly experienced in the field of Sales, Collections Management Strong capabilities in Budget, Cost Control, Bottom Line profits, Credit, Contracts Administration, Bidding Process and Projections.

General Management Principles Budgeting and forecasting

Operations & Administration Project Management

Credit & Collections Revenue Growth/Cost Control

Evaluating Critical Business Needs Logistic Processes

Bilingual: English and Spanish

PROFESSIONAL EXPERIENCE

Credit and Collection Billing CONSULTANT Miami, FL 2018-Present

Billing and Collections Specialist responsible for collections of outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. Helping and advise customers with collections strategies and settlement negotiations. Course Workshop Effective Collection Management. Credit Analysis and

Financial Statements. Define credit policies. Reduce and recovery Portfolio Legal Department. Ensure compliance with Corporate Standards, D.O.S (Days of Outstanding).Negotiate refinancing plans. Decide and propones, which Accounts happen to “uncollectable

Accounts”. Permanent Debt Reduction Past Due Accounts.

Companies; Devonish Distributors Houston TX.; adm84t@r.postjobfree.com Ph.; 281-***-****

Antonio Villareal Miami Fl E mail; adm84t@r.postjobfree.com PH; 786-***-****.

MEGATRON Houston, TX 2014 – 2018

Accounts Receivable Clerk

Responsible for the Accounts Receivable transactions (USA, Mexico, Central America and South America)

Average Portfolio $ 1.000.000 with more 500 installed equipment.

Permanent Control of Past Due Accounts 30/60/90 and more days.

Responsible for Billing Statements customers in Format PDF, with run Reports Transaction in a daily basis.

Keep up to date Collection Report.

Analysis of Accounts Statements and Elaboration of Billing Statements

Perform conciliation report with the Accounting Manager.

Follow up with all of Deed of Trust that we have established with our Customers.

Task Force Sales / Collections

Reduction Aging Port Folio: 1 – 30 days 3.4% Aver. 2015/2016

31-60 days 3.3 % Aver. 2015/2016

61-90 days 2.6 % Aver. 2015/2016

90 days + 2.9 % Aver. 2015/2016.

Procurement Coordinator

Implement Procurement strategies to maintain security of supply and keep valuable inventory

Perform all Procurement activities, including pre-qualification, tender management, negotiation and preparation of Purchase Orders.

Manage, coordinate, and evaluate a specific Power Generation Project

Vendor management and negotiation

Consulted with clients, identified needs, and formulated design strategies with sensitivity to customer timeframe and budget.

Implement and develop new processes to improve the process of obtain better goods and services.

Identify cost reduction opportunities, to achieve financial goals.

Set policy and guidelines for delivering commercial and cost effective, procuring process for the project.

Identify and solve problems in a timely manner, commit to long hours, when is necessary to reach goals.

Knowledge of international trade Agreements and Conventions

OKAVANGO INVESTMENTS - XEROX CANON HP Value Added Re-seller Caracas, Vzla 1986- 2014

Operations Manager

Management and Re-selling activities with a staff of 120 employees in 5 offices in Venezuela

With a variety of responsibilities: Credit Approval, Accounts Receivables, Accounts Payable, Marketing and Sales Management, Inventory Control, Cost Control, Contract Administration, Billing, invoice collection support, commissions and bonus calculation, hiring, review and approval of Maintenance Contracts, knowledgeable of Budget Calculation and Management. Handling and Processing Payroll. Register Journal Entries.

Accomplishments in that period included:

Conducted regional market research.

Analyzed for best business Distribution Channels.

Defined payment terms policies and procedures

Direction and Execution goals company in Sales, Credit and Collections and Technical Services

Executing Purchasing Plan and managed inventories

Executed strategic operations for the company. (Best business distribution Channels)

Achieved goals in Collection years 1989 – 1990-1991 between 5% and 7% annual. First Priority due Inflation (500%) and Devaluation (800%)

Achievement objectives of Selling, reaching 100% since 1994 to 1999 for 5 years consecutive, according company s plan

XEROX Caracas, Venezuela 1980-1986

Credit and Collection – National Manager

Managed 150 employees including 4 managers and 5 supervisors, overseeing the Customer Services, Pre and Post Sales and Legal Department.

Responsible for the company’s national collections portfolio.

Defined credit policies and procedures to ensure return of investment

Established Customer Service policies according to account’s profitability.

Managed and directed supervision of the Legal Department

Ensure compliance with Corporate standards, D.O.S. (days of outstanding), Response Time Customer Care and Portfolio recovery for Extrajudicial Collections

Negotiate refinancing plans, Government and Private Accounts.

Decide and propones, which Accounts happen to “uncollectable accounts", after exhausting effort collection.

Coordinates and Directs Collections joint actions with Sales Department.

Annually evaluates all their staff, according to results.

Overdue Debt Reduction Past Due 5-7%.

Reduce in 3.2% Port Folio Legal Department, recovering customers.

Achieved Company Goals 85-86 in 3.1% Total Plan.

Reduce D.O.S. in 3.2 % in 1985 and 1.85%.

Settlement debt reduction for Past Due Accounts in 6%.

Regional Sales Manager

Sales Management, Technical Services, Logistics & Transportation, Credit and Collections

Managed payroll for 80 employees, 4 Managers and 6 supervisors.

Annual staff performance appraisal

Enforced Sales quotas, Collections, and Technical Service Operations.

Consistently exceeded the company has assigned goals every year (1980 – 1983) having been awarded with the “President’s Achievement Award” each year.

EDUCATION

Bachelor Degree in Public Accounting, Universidad Santa Maria, Caracas, Venezuela

Bachelor Degree in Business Administration, Minor in Operations Management, Universidad Santa Maria, Caracas, Venezuela

COMPUTER SKILLS/ Courses

Microsoft Office (Word, Excel, PowerPoint, Publisher and Outlook), Basic+, QuickBooks, S.T.S (Sales Training System) Territory Management, Active Management Seminars, Operations Involved Management, Gyroscope (Management Techniques), SPIN (Sales Advanced Course), S.T.S (Scandinavian Training System).

NOTE; in case you can’t contact me, please send me an e mail to; adm84t@r.postjobfree.com and Ill respond as

soon I can.

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