Patricia Q. Vacaneri

Tempe, AZ *****

Cell: 480-***-****

adm7z1@r.postjobfree.com

Summary

Personable and dedicated Customer Service Representative with extensive experience in mail room industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Positive and upbeat Customer Service Specialist bringing 5+ years of customer service experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.

Skills

●Postal form proficiency

●Shipping and receiving proficiency

●Automated mail processing proficiency

●Distribution services

●Service-oriented

●Retail sales

●Mail delivery

●Postal service and product expertise

●Staff development

●Team collaboration

●Regulatory compliance

●Strong organization skills

●Detail-oriented

●Oral and written communication

●Policy updates

●Inspection and examination

Experience

Southwest Microwave Inc. January 2017 to August 2019

Production Assembler

Tempe, AZ

●Cleaned work areas regularly to keep team efficient and eliminate any safety concerns.

●Inspected production equipment, troubleshot problems and completed minor repairs to maintain functionality.

●Processed written and verbal instructions, prints and work orders.

●Assisted newly hired team members by explaining company procedures and safety requirements and delivered positive feedback upon job task completion.

●Packaged finished products and prepared boxes, containers and pallets for shipment to distribution centers.

State Farm/ Randstad January 2013 to December 2013

Customer Service Representative

Tempe, AZ

●Consulted with customers to determine best methods to resolve service and billing issues.

●Informed customers about billing procedures, processed payments and provided payment option setup assistance.

●Collected customer feedback and recommended procedural or product changes to enhance future service delivery.

●Reviewed account and service histories to identify trends and issues.

●Addressed customer service inquiries quickly and accurately.

●Answered customer questions and addressed concerns, resulting in 80% reduction in complaint calls.

●Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

●Delivered high level of service and support to each customer, paving way for future business opportunities.

●Answered 170+ inbound calls per day and directed to designated individuals or departments.

Synergy HomeCare June 2009 to January 2012

Caregiver

Mesa, AZ

●Coordinated and administered medications and organized healthcare appointments to maintain optimal client health.

●Monitored vital signs and medication use, documenting variances and concerning responses.

●Worked with supervisory medical staff to review cases and improve care.

●Provided basic care for elderly patient, including scheduling appointments and managing finances and legal matters.

●Completed general housekeeping work to help clients, including preparing healthy meals and keeping personal areas neat.

●Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs.

●Helped clients handle all personal needs, from simple cleaning and daily exercise to bathing and personal grooming.

●Assisted families in planning for meals and shopping for ingredients to meet nutritional plans.

●Planned and prepared nutritious meals and snacks to meet client dietary requirements such as diabetic, low sodium and high protein.

●Worked to improve patient outlook and daily living through compassionate care.

●Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination.

●Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.

●Developed strong and trusting rapport with each patient to facilitate best possible care and assistance.

●Performed light housekeeping duties such as, making beds, sweeping floors and sanitizing surfaces.

●Transported patients to and from medical, dental and personal care appointments.

●Coordinated with doctors and registered nurses to develop care plans for patients.

●Maintained clean and well-organized environment to promote client happiness and safety.

●Assisted patients with daily personal hygiene tasks by providing bathing, dressing and grooming.

●Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.

●Provided patients and families with emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.

Countrywide/Balboa Insurance September 2008 to February 2009

Customer Service Representative

Tempe, AZ

●Delivered high level of service and support to each customer, paving way for future business opportunities.

●Documented conversations with customers to track requests, problems and solutions.

●Answered 150

●+ inbound calls per day and directed to designated individuals or departments.

●Reviewed account and service histories to identify trends and issues.

●Consulted with customers to determine best methods to resolve service and billing issues.

●Evaluated customer account information to assess current issues and determine potential solutions.

●Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.

●Informed customers about billing procedures, processed payments and provided payment option setup assistance.

●Set up and activated customer accounts.

●Worked with managers to develop service improvement initiatives.

●Escalated customer concerns, store issues and inventory requirements to supervisors.

●Trained 5 new employees each quarter in procedures and policies in order to maximize team performance.

Sears Holding February 2006 to September 2008

International Operator

Tempe, AZ

●Proofread documents, editing materials to correct grammar and spelling mistakes.

●Maintained detailed logs of finished and in-progress data entry projects to identify areas of improvement and increase productivity.

●Answered incoming phone calls and directed callers to appropriate departments and personnel.

●Updated departmental standard operating procedures and database to accurately reflect current practices.

●Compiled statistical information for special reports.

●Maintained quality levels above prescribed minimums to support team productivity and efficiency.

●Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.

●Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.

●Obtained scanned records and uploaded into company databases.

●Translated written documentation and notes into emails and other types of correspondence.

●Verified and updated account information in company computer system.

●Maintained records by creating monthly reports, closing terminated records and performing chart audits.

●Identified and corrected data entry errors to prevent duplication across systems.

●Transferred written information into databases to maintain consistent, accurate client records and project details.

Future Vision technologies October 2004 to January 2006

Mail Processing Clerk

Tempe, AZ

●Operated mail processing equipment and manually sorted mail.

●Assisted customers in receiving oversized parcels by carrying items inside.

●Obtained signatures from recipients to release registered and special delivery parcels.

●Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.

●Placed mail into appropriate PO boxes.

●Weighed parcels, calculating costs based on type, total weight, and final destination.

●Prepared and submitted annual report on finances and administrative activities of city projects.

●Wrote and revised memos, budgetary documents and press releases.

●Managed credentialing for site employees, consultants and subcontractors.

●Recommended and sold services such as insurance and tracking.

Education and Training

Guadalupe Youth Build May 2001

GED

Guadalupe, AZ

Contact this candidate