Client Relations Cashier Team

Hannah Waldrop

**** **** **** ***** ** * Delta, AL 36258 * (256) 913 - 3071 * **************@*****.*** Skills

● Customer/Client Relations

● Referral Verification

● HIPPA Guidelines

● Telephone Etiquette

● Payment Collections

Experience

09/17 - PRESENT

Fischer Family Medicine, Ashland, AL - Medical Receptionist

● Organized paperwork such as charts and reports for office and patient needs.

● Used computer programs and registration systems to schedule patients for routine and complex procedures.

● Scheduled, rescheduled and handled cancelled appointments for patients.

● Promptly answered the multi-line phone system and greeted callers enthusiastically.

● Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.

● Obtained payments from patients and scanned identification and insurance cards. 04/15 - 09/17

Dollar General, Hollis Crossroads, AL - Cashier Team Leader

● Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers

● Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

● Maintained stock within optimal levels to meet expected customer and sales levels.

● Quickly and accurately counted drawers at start and end of each shift. Education

Central High School of Clay County, Lineville, AL - High School Diploma Referrals available upon request

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