Willie Jenkins

Pixley, Ca *****

Phone 626-***-****

adm7k0@r.postjobfree.com

SUMMARY:

Significant years of professional services experience in the IT Industry including operations, programming and analysis, performing systems upgrades, implementations, systems administration, managing projects, I.T. Management, Q/A testing and help desk analysis.

My strengths include solid communication skills, operational, supervision, planning, maintenance, troubleshooting, testing, training, and implementation skills. I have excellent interpersonal and strong leadership skills. I am available for immediate interviewing.

SKILLS:

IBM AS/400 (iSeries), AS/400 Security, HMC, LPAR, BRMS, Mimix, Robot, Tivoli (TWS/z & TWS/d), Robot Network, RxClaims, AS400/Query, Q/A testing, Change Control, Aldon, Implementor, Data Aging, Disaster Recovery planning and testing. Microsoft Office Suite, Outlook, PC's, and Windows.

EXPERIENCE:

Judge Group (Contract) for Optum Serve – Administrator 02/2021 – 05/2021

Setup hotspots, laptops, and printer

Great clients and direct their paths accordingly.

Providing excellent customer service to clients including verifying correct client identification, demographics, and appropriate vaccination documentation as required.

Accurate data entry into the California State Department of Health database as directed.

Educates clients regarding COVID-19 virus risk reduction, specifically information on isolation, quarantine, mask wearing, hand hygiene, and social distancing, when applicable, and discusses vaccine information and answers questions.

Practice infection control measures including appropriate donning and doffing of personal protection equipment (PPE).

Post-vaccination observation of clients for any allergic reaction signs to the vaccines.

Assist with security.

Performs all other duties as assigned.

Barrister Global Services Network (Independent Contractor) Support Technician 11/2020 – 02/2021

Solve residents hearing issues by installing and instructing the operation of Clear Caption Phones.

Resolve printer issues at commercial sites.

Remove unnecessary devices (such as Routers and Switches) from computer rooms.

Solve retail establishments bottom-line by resolving POS (Point of Sale) device issues.

Help server availability by replacing Accelerator Board Batteries

TEKSystems (Contract) – County of Fresno – LEAD I. T. Support 10/2020 – 11/2020

Supervise set ups of Cradle-point Routers, Laptops, Dymo Printers, ICE Tabulators, ICE Devices and Printers.

Train the aspects of monitoring all equipment for connectivity issues and devices not working properly.

Answered all hardware question for all staff on-site.

Census Bureau (Contract) – U. S Federal Government - Enumerator 08/2020 – 10/2020

Drive to find respondents according to the list of respondents provided.

Interview respondents and log their answers in an electric device.

Find proxies for respondents who are not established and interview them accordingly.

Log time and work availability into the electric apparatus.

TEKSystems (Contract) – County of Fresno – I. T. Support 02/2020 – 03/2020

Set up Cradle-point Routers, Laptops, Dymo Printers, ICE Tabulators, ICE Devices and Printers.

Monitored all equipment for connectivity issues and devices not working properly.

Answered all hardware question for all staff on-site.

Kelly Employment Serv (Contract) - E & J Gallo Wines – Systems Operator/IT Help Desk 06/2017 – 06/2019

On the System-I, worked with changes, promotions, BRMS, backup tapes, role-swap, environment refresh, JDE out queues, showcase, IBM advance job scheduler, system Performance monitoring, support notification of JDE and qsysopr messages.

Maintain Iron Mountain tape transport – Secure Sync Online tape transfer for AS400, finance and Linux/HP Tapes.

Utilized Service Now (ITIL) – for incidents, requests, changes, suppressions, reboots and tasks.

In the Linux, HP, Windows and AIX environments – I work with WebLogic and Tibco, utilizing PuTTY to do server and process reboots (Stop/Start). Monitor and escalate devices and UPS equipment issues as needed via xMatters and Alarm point.

Utilized DTA – to troubleshoot, implement new jobs, DTA software installation, adding/removing DTA jobs/machines, system performance and monitoring.

Used software VSphere (Virtual Machines) – for VM server management, HP Operations Manager (ITSM) – to Monitor for alerts, Jabber – Direct messaging, NNMi - Network Node Manager, and AD (Active Directory) – Network and Resource Management.

United Healthcare/OPTUM – Systems Operations (Santa Ana, CA.) 2010 – 2017

Under limited supervision, manage and controls the processing of programs and peripheral equipment on multiple iSeries computer systems to ensure the highest levels of service and system availability was maintained.

Participates and represents production operations in technical projects and planning.

Worked on open tickets, reviews Senior Analyst requests and submits change request accordingly.

Documents trends and recommends corrective action.

Participates in deployment for revisions, updates and new policies, processes, and procedures for IT Operations function.

Responsible for monitoring, reporting, and documentation the status of key environments in supporting the data center (Infomatica, Stats, RxExpress, Robot Network, SecureSync and OpenView).

Run nightly processing on three primary production iSeries and five secondary production iSeries, which were all MIMIXed to four backup systems. Also monitored approximately 30 development and test iSeries.

Cross trained other team members in AS/400 analyst/operation skills.

NBTY/dba Leiner Health Products – Systems Operator/Admin. (Carson, CA.) 2003 – 2009

The only third shift HELPDESK support, which assisted end-users in five 24X7 manufacturing plants.

DameWare as a remote connection, where I supported Network (Active Directory) and AS/400 profiles.

Supported all connectivity issues (P.C., Network, Printers and iSeries)

Supported all third party, as well as in house software (PKMS)

Monitored Network Servers via SolarWinds, EDI process and all peripheral equipment, which included problem determination, resolution, and escalation.

Supported Partitioned iSeries (hardware, Software, Operating systems, PTF maintenance, security, and ROBOT).

Monitored and ensured the accurate processing of all daily, weekly, monthly and year-end processing.

Process back-ups and restores utilizing EMC CopyPoint (SAN).

Assisted with disaster recovery documentation and process.

Document daily processes, error messages, system problems and changes.

Supported special projects and emergencies to ensure the high availability of systems were maintained.

Printed reports and delivered them accordingly.

Logged all customer calls in Service-now.

Apria Healthcare – Systems Operator on iSeries – AS/400 (Lake Forest, CA.)

Shield Healthcare – Application Computer Programmer/Operator/Help-desk on iSeries (AS/400) (Valencia, CA.)

Education:

Bakersfield College – Bus. Admin. / Accounting

CSU Bakersfield, Ca – Bus. Admin. / Accounting

Computer Learning Center – Certificate in Computer Programming

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