House no ****

Sector-**, II floor

Chandigarh, **0036

Chandigarh, India

+91-902*******/991-***-****

adm7hv@r.postjobfree.com

ASHISH MALIK

PROFESSIONAL

SUMMARY

Courteous, dedicated and highly efficient individual with excellent organizational skills and a unique understanding of the travel industry. A hardworking and experienced travel planner who is able to make the best possible travel arrangements for a traveller’s destination, comfort, mode of transport and travel dates. Highly motivated, target driven individual with exceptional multi-tasking skills along with the ability to produce tailor-made itineraries for travelling to short or long haul destinations. Now looking forward to making a significant contribution with your highly illustrious institution that offers a genuine opportunity for progression.

WORK EXPERIENCE

AREAS OF EXPERTISE

Travel industry

knowledge

Educational tours

Adventure and

Trekking tour

Camping tour

Online portals

knowledge

Air ticket booking

Hotel booking

Railway reservation

Transportation

booking

Cruise booking

Client management

Vendor

management

My Travel box Chandigarh India

June 2015 to March 2020 as GIT Manager.

The Travel Sight Chandigarh India

April 2020 to till date as Operation manager

Experience working with IPSE schools

As a manager worked with (Data analyst team, marketing team, accounts team, event management team, booking team, operation team)

Covered major destinations across 15 states and 4 union territories of India and Bhutan as an operation manager

Driven by my inquisitive nature I have not only managed and supervised a hardworking team of individuals but, have also gained significant knowledge in the field of Marketing, Vendor management, creating new itineraries, group tour bookings, handling operations during the tour by undertaking the tasks myself over a span of five years. DUTIES

Researching travel options & presenting the best deals in terms of requirements.

Ensure all bookings & reservations are processed accurately.

Ensure safety arrangement during the entire tour

Providing traveller with information about points of interest at various vacation spots.

Create reports for clients offering detailed information about various destinations so they can make informed decisions.

Up selling relevant add-ons, like, insurance, excursions, currency etc.

Monitoring bookings throughout the working day.

Advising on and organizing visas & passports. Booking rail, hotel, and domestic and international air travel.

Handling high numbers of incoming calls from direct customers and travel trade.

Collect information post trips using feedback form to determine the level of satisfaction and glitches and adjust future itineraries when prudent. Page 2 ASHISH MALIK

KEY SKILLS AND

COMPETENCIES

Compliance: Monitor, track and report compliance of institution policies, provide information on opportunities for cost savings to internal clients, implement regional processes, routines and metrics to improve traveller compliance and utilization of the institution Travel Program.

Supplier Management: Manage regional performance of vendors against contract standards and performance targets, work with suppliers to acquire up-to-date information regarding industry best practices and latest technology to improve internal practices, reduce operational costs and increase operational efficiency.

Issues Resolution: Coordinate with IT and Business Systems teams for system access, maintenance and product upgrades, respond to traveller service problems and questions by contacting vendors or researching solutions, troubleshoot day-to-day issues (e.g. online tool issues, missing tickets, visa problems)

Maintaining operational service levels while providing high quality end user support for these services.

Excellent interpersonal and communication skills.

Advanced knowledge of MS Office. (Word, Excel, Outlook, PowerPoint)

Excellent understanding of Travel & Expense process.

Ability to work in virtual team.

Multicultural skills & experience.

Experience of managing/leading a team.

Planning and organizing from process, project and people’s perspective. EDUCATION &

DIPLOMAS

SENIOR SECONDARY

D.A.V School, Chandigarh affiliated to CBSE

2010

GRADUATION IN COMMERCE

B.Com from Govt. College, Panchkula affiliated to Kurukshetra University, Haryana 2010 – 2013

HARTRON DIPLOMA IN FINANCIAL ACCOUNTING

Hartron affiliated to Kurukshetra University, Haryana 2013 - 2014

PERSONAL

INFORMATION

DATE OF BIRTH

8th January, 1993

MARITAL STATUS

Unmarried

NATIONALITY

Indian

NOTE* Due to some family concern we have to relocate to Ajmer. Looking for suitable job in the city before shifting

Contact this candidate