Melissa Carboni

**** ****** **** ****

Sugarland, TX 77479

832-***-****

Profile

Business professional that holds a versatile skill set in the administrative and clerical field as well as the fields of accounting, marketing and customer service. Flexible and detail oriented with the capability of easily learning and developing new skills within a company. Analytical self motivator that is personable and persuasive and able to build instant rapport. Focused and hard working individual that is seeking a position within a company that will allow me to fully utilize my organizational, communication and problem solving skills to ensure the company’s success. Skill Summary

Communication

Highly Organized

Detail Oriented

Problem Solving

Multi-Tasking

Type 75 WPM

Microsoft Office

QuickBooks

Epicor Prophet 21

GlobalEdge

Salesforce

Invoicing

Prioritization

Document Management

Computer Savvy

Client Relations

Shipping & Receiving

Time Management

Professional Experience

FS-Compression

Service Lead 2018 – 2021

Team lead for service department overseeing daily operations of 10 employees, assigning clear accountabilities and performance expectations

Responsible for conducting employee performance reviews and interviewing potential new hires

Trained and monitored new employees within the department on system software and daily tasks

Created and implemented new training programs to increase overall efficiency that were later shared company wide

Reduced inventory discrepancies by organizing and implementing new procedures for inventory control

Established solid and effective work procedures for a newly developed service department

Grew service department by acquiring new customers and effectively maintaining their accounts increasing monthly revenue substantially

Managed the company’s largest account, minimized errors/mistakes, shutdowns/call outs and organized entire customer profile for more efficient operations

Created new and ongoing spreadsheets for large business accounts tracking individual fees, price increases and customer specific information shared office wide

Ability to work independently with minimal direct supervision Condit Company

Service Coordinator 2014 – 2018

Examined and analyzed purchase orders received for major corporate accounts, recognizing critical errors and ensuring amendment so all vital information was precise

Processed all order entry for the Houston location

Effectively managed outgoing shipments following client’s specific policies and procedures to guarantee proper routing and delivery

Generated and released internal purchase orders to vendors for parts and material to fulfill scheduled service assignments and to maintain warehouse stock

Monitored external and internal purchase orders that were incomplete and ensured proper completion

Corresponded directly with client contacts to coordinate and execute specific service work requested

Dispatched technicians to their weekly assignments, mainly consisting of service work at oil and gas refineries across the state of Texas

Confirmed validity of background checks, TWIC cards and periodic drug screens on a routine basis for all technicians

Enrolled technicians into mandatory training courses through the Industrial Safety Training Council

Processed and submitted technician expense reports

Composed Excel spreadsheets to document the status of all incomplete orders requiring continuous updating for the Executive Director and departmental log

Finalized all executed orders to streamline the accounts payable process and ensure accurate billing

Maintained extensive filing systems both electronically and traditional paper filing Focus Merchant Services

Account Executive 2010-2014

Managed all incoming and outgoing communication via phone, emails and fax

Reviewed new accounts that would come in and ensure all information and signatures were present and also in charge of gathering extensive and personal documentation from merchants for high risk accounts submitted such as bank statements and personal tax returns before continuing with the approval process

Stored confidential and sensitive information and responsible for upholding strict guidelines regarding both within the company and communication with the customer

Responsible for ensuring all confidential information was correct and current on hundreds of merchant accounts managed within the company such as social security numbers, bank account information and personal information

Composed Excel spreadsheets on a daily basis to document ACH payments received to record monthly sales revenue and collections

Update collections spreadsheet daily and collect any past due invoices and monies for all accounts not paid to date also reviewed credit card reports including Visa, MasterCard and American Express to ensure all monies were accounted for

Balanced monthly residuals at each month’s end to distribute correct profit amounts to multiple sales agents within the company

Worked with American Express directly to setup new accounts for our merchants as well as troubleshoot any new issues that would arise with their American Express processing

Trained to use an ample amount of software systems within the company that were critical to making sure each merchant was setup correctly depending on their business type and needs. Trained on atleast 10 different systems that were key elements to successfully completing responsibilities within the office

Held direct relationships with multiple customers to continually update, change or review their accounts and resolve any questions or complaints they might have had with customer satisfaction in mind

Handled any merchant request regarding their overall business deposits and would compare deposits with chargebacks and debits from their accounts to explain and resolve any discrepancies they would come across

Assigned large and extensive projects from my supervisor that were expected to be completed in a timely manner and precise at the time of submission

Held meetings with new sales agents to promote the company and explained all guidelines and instruction to obtain new business

Mirex AquaPure Solutions

Accounting Assistant 2009 - 2010

Answered phone calls on a busy, multiple line telephone system including switchboard and responsible for screening the call and transferring to the appropriate person or department

General clerical duties such as faxing, copying, scanning and sorting mail

Utilized QuickBooks in order to manage all invoicing including paid invoices and those still outstanding

Responsible for updating all customer information in QuickBooks to ensure proper billing information and that all invoicing amounts were correct

Sustained a highly organized and coordinated work space to ensure efficiency

Scheduled appointments for future clients as well as client follow up

Maintain extensive file systems within various departments to provide a highly organized structure for all documents

In charge of tracking customer cancellations and maintaining client relations to attempt to save the client and business relationship for future business

Kept track of all service requests that would come in and continue tracking the request until successfully completed by our service team. I would then update all appropriate spreadsheets to mark those requests completed or still in progress to report to the service supervisor Lori Selman - Realtor

Remax Suburban NW

Marketing Assistant 2006 – 2009

Support marketing manager in all roles and functions within the office

Organized and hosted promotional gatherings and activities

Responsible for composing presentations in order to host meetings for new clients

Designed company brochures and promotional advertisements

Maintained website design, ad placement in newsletters and monthly mailers

Manage social networking in order to bring in new business and communicate with potential clients

Held meetings with new Sales Agents to promote the company and explained all guidelines and instruction to obtain new business

Trained to use MLS to track and document multiple real estate listings to report to my supervisor for present and future appointments

Education

Associates of Science Degree

Fall 2012 – Spring 2015

Lone Star College System

Houston, TX

Fall 2004 – Spring 2008

Cypress Springs High School

Houston, TX

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