EMELIE V. SALAZAR

Batangas, BTG **** 639-***-****** adm7f2@r.postjobfree.com

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills

● Technical Support

● Professional telephone demeanor

● Report preparation

● Complaint resolution

● Multi-line phone talent

● Creative problem solving

● Good listening skills

● Administrative support

● Recordkeeping strengths

● Account management

● Shipping procedures understanding

● CRM

● Order fulfillment

Work History

College Instructor 11/2019 to 06/2020

Par time, Batangas Eastern Colleges – SAN JUAN, Region IV-A - BATANGAS

● Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning modalities

● Developed semester outlines and instructional plans for each class session to comply with stated course objectives

● Graded over 300 assignments per week and entered grades into Microsoft Excel Work Immersion Teacher 05/2019 to 04/2020

Batangas Eastern Colleges – SAN JUAN, Region IV-A - BATANGAS

● Processed documents and memorandum agreement with school company’s partner

● Oriented students of workplace and work etiquette

● Deploy grade 12 students into their work immersion field

● Created spreadsheets using Microsoft Excel for students’ grades High School English Teacher 02/2013 to 04/2019

Senior, Biblica La Delle Academy Inc – Alfonso, Cavite, Philippines

● Prepared and implemented lesson plans covering required course topics

● Tracked student progress using exams and weekly graded assignments, keeping detailed notes and working with students to identify and rectify issues

● Worked with administrators on behavioral issues to support needs of all students

● Read and graded over 200 weekly writing assignments based on Reading and Writing and state-designed curriculum

Customer Service Representative 12/2010 to 07/2012 Convergys Corporation Philippines – Muntinlupa, Alabang, Philippines

● Provided primary customer support to internal and external customers in fast-paced environment

● Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

● Boosted sales revenue by skillfully promoting diverse Call& Text promo options

● Suggested new procedure to persuade cancelling customers to stay with company, resulting in 0 % decrease in cancellations

● Collected customer feedback and made process changes to exceed customer satisfaction goals 100%

Technical Support Agent Teletech 11/2006 to 12/2010 Verizon – Lipa, Philippines

● Worked with customers to understand needs and provide excellent service

● Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately

● Resolved conflicts and negotiated mutually beneficial agreements between parties

● Worked flexible hours; night, weekend, and holiday shifts

● Handled day-to-day running of technical support ensuring high levels of productivity and progression

● Collaborated with computer manufacturer to achieve 100% customer satisfaction Accounting Staff 01/2005 to 01/2006

Mary Mediatrix Medical Centre Hospital – Lipa City, Philippines

● Assessed data and information to verify entry, calculation and billing code accuracy

● Reviewed general ledger entries and assessed accuracy

● Balanced reports to submit for approval and verification

● Input financial data and produced reports using Microsoft excel

● Tracked Accounting business revenue and costs with Microsoft Excel diligently reconciling accounts to maintain high accuracy

● Worked with team of 10 accounting associates

Education

Acquired units of Teaching Certificate Program 2013 Cavite State University - Indang, CAV

Bachelor of Science: Development Communication, Educational Communication 2004 Batangas State University - Batangas City

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