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Office Manager Operations

Managua, Nicaragua
June 17, 2021

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Tayson Gregorie Hodgson Castrillo

Nicaragua ID: 601-2007-0001J.

Sandino Norte; Taller payan 3rd al Norte, Matagalpa Nicaragua

Personal Phone: +505-******** +505-********



Operations Manager possessing comprehensive knowledge of project and program management techniques. Natural leader driven to motivate teams to exceed business goals and targets while under pressure.

Talented at improving team performance through innovative management techniques. Offers thoughtful, comprehensive and constructive feedback to staff members to promote productivity and company loyalty.

With more than 2 years Box Office Manager management experience I have achieved knowledge how to manage the following departments; Operations, learning and development, work force, process improvement program and recruitment. All this experience and knowledge allows me to apply strong analytical and critical thinking skills to solve complex operational problems.


•Teamwork and under pressure

•Effectiveness in problem solving and decision making

•Ease of interpersonal relationships

•Ability to work

•Handling of sensitive information

•Good judgment, creativity and organization.

•Cruise Line management experience.

•Box Office Manager.

•Box Office Staff-

•Bar Server

•Deck Steward

•Strong problem solving ability.

•Troubleshooting skills

•Root Cause Analysis

•Staffing Analysis


Retention, Customer Service Agent (TXU Energy) 05/20190 – 12/2020 (Managua, Nicaragua)

Truck Driver (Premiere Van Line, Atlas Van Line, Bekins Moving & Storage LTD, United Van Line) 06/2016 – 10/2018 (Vancouver, British Colombia – Canada)

Box Office Manager (Norwegian Cruise Line) 1/2014 – 4/2016

Box Office Staff (Norwegian Cruise Line) 8/2012 – 01/2014

Deck Steward (Norwegian Cruise Line) 10/2010 – 8/2012

Receptionist (Hotel Oasis & Casino) 5/2009 – 8/2010

Support Agent (iPayout – eWallet) 2/2021 – N/A

Assist customers with planning and booking reservations also changing rate for energy to have a better experience on paying bills. This can mean booking a hotel room, Broadway shows, standup comedy show, a car rental, airplane tickets, and a cruise package. This also involve help plan travel itineraries by suggesting local tourist attractions and places of interest.

1.Process payments and send the details and confirmation to the guest.

2.Arranging seating, insurance and accommodation

3.Using a booking system to secure holidays

4.When issues arise with reservations, contact shore side, staff and guest to sort out the issues.

5.Keeping clients up to date with any changes

6.Dealing with complaints or refunds (not one of the perks, but someone's got to do it)

7.Manage relationships with travel agencies and vendors

8.Problem solving, knowledge issue on high bill

9.Giving great experience by listening to customer s issue.

Box Office Manager (Internal & External Duty) 1/2014 to 4/2016 Norwegian Cruise Line

Box Office Manager (Revenue Report – Cruise Report) 1/2014 to 4/2016 N. Epic, N. Getaway & N. Breakaway Norwegian Cruise Line

Committed to serve and satisfying the needs of the external and internal members/clients through the delivery of superior value while building, strengthening and maintaining long-term relationships.

1.Outbound-Cold calling to small/median business offering Merchant Loan, Establishing call back if Applicable and storing lead in pipeline channel.

2.Provide support in following up with the collection of documents for the opening of merchant accounts and facilitate.

3.Maintain accountability through daily and weekly reporting of all sales activities.

4.Work closely with Merchant Approval and Activation teams in order to improve the overall Merchant Journey.

Sales Support Staff (Cirque D sole Show) 8/2012 to 4/2016 Managua Nicaragua

Developed and shared best practices across the company, including coaching skills, performance management, audit processes.

I’ve had the opportunity of working on many accounts by been a manager as well giving a great customer service, tech support and retention.

I’ve succeeded in creating environments that enhanced team work, positive morale and continuous development of staff to reach the highest possible potential. I’ve also created and managed effective quality assurance departments, training programs, and motivational plans through establishing core processes.


Unicit University 2009

Architect Managua, Nicaragua

High School Diploma 2007

Madre del Colegio Divino Pastor

Horatio Hodgson High School Managua, Nicaragua

Language – English and Spanish.

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