Greeshma

Sr. Salesforce Developer/Admin

adm7dy@r.postjobfree.com

972-***-*****363

Sr. Salesforce Admin/Developer

San Francisco, CA

PROFESSIONAL SUMMARY:

Overall 7 years of experience in IT industry with 5 years of as a Salesforce Developer/Admin experience working on Salesforce.com CRM Platform including Apex Coding Language, Visualforce, Sales Cloud, Service Cloud, Marketing Cloud and working on the Lightning platform using Lightning components, Lightning App Builder and Lightning Design System.

Participated in Scope, design, development, testing, training, development, implementation and follow up on multitude of strategic projects within Salesforce.com as a Salesforce.com Developer and Administrator.

Expertise working on various SFDC implementations including Sales Cloud, Service Cloud, Marketing cloud, Community Cloud, Call center, and App-Exchange applications.

Profound experience using Apex, Visual force, Force.com IDE SOQL, SOSL for developing custom applications and solutions.

Involved in design of Visualforce Pages, Record Types, Dashboards, and Email generation according to the application requirements.

Installed Salesforce AppExchange Apps and Deployed Customization from Sandbox to another environment by Eclipse IDE, Change Set, API and custom user interfaces using HTML and Apex tags.

Experience in working on Leads, Case Management, web-to-lead, Web-to case, Email-to-case.

Proficiency in Salesforce Administration tasks like creating Profiles, Roles, Users, Page Layouts, and Permissions.

Experience in SDFC configurations in configuring Validations rules, Workflows, Approval processes, Reports/Dashboards, Access Control, Custom objects/fields, custom Tabs, custom reports, report folders, report extractions to various formats.

Experience on Lightning components and Lightning Applications.

Developed various Apex classes, Apex Triggers, Apex Web Services, Visual force pages and components, Custom and standard Controllers and Controller extensions depending on various functional needs in the application.

Worked extensively on various SFDC standard objects like Accounts, Contacts, Products, Price Books, Cases, campaigns, reports, opportunities, Leads and Dashboards.

Extensive knowledge implementing security/sharing rules, Permission sets, Org wide settings, object level security, field level security, record level security and resource monitoring at different hierarchical level of organization.

Working experience on Sales Cloud, Service Cloud and Exact Target Marketing Cloud.

Experience writing SOQL, SOSL queries in Apex classes and triggers, and turning SOQL queries.

Experience in working with Force.com web services API for application implementation to access data from different users.

Experience using App Exchange applications for integrating with Third Party Applications.

Experience in deploying various Salesforce components across sandbox and production instances by using different migration methods like Change sets and Autorabit.

Experienced with Salesforce.com Web Services APIs Force.com SOAP and REST based Web Services APIs, the Bulk API and the Metadata API.

Experience in scripting languages like HTML5, DHTML, XML, jQuery,ASP.Net 1.0/2.0,Ajax, Java Script and software applications like Microsoft Word, Excel, PowerPoint, SharePoint.

Good understanding of different SDLC methodologies like Agile, Scrum and Waterfall.

TECHNICAL SKILLS:

Salesforce Technologies:

Apex Language, Salesforce CRM, Classes/Controllers, SOSL, SOQL, Conga Composer, Dashboards, Salesforce Security Model, Custom Objects, Apex Data Loader, Record Type, Role Hierarchy, Visualforce Pages/ Components, Workflow & Approvals, S Controls, Service Cloud, Lightning Components, Chatter, Apex Web Services, AJAX, Analytic Snapshots Case Management Automation.

Web Services:

WSDL, SOAP/REST API, Service Cloud and Sales Cloud.

Programming Languages:

Java, Angular JS, Ajax, J-Query, SQL, C++

Scripting Languages:

HTML, XML, SOQL/SOSL, Java script, CSS.

Databases:

MS Access, MYSQL, SQL server 2000/2016.

Operating Systems:

Windows XP/ VISTA/7/10, Red Hat Linux, Unix

Professional Experience

CLIENT: United Airlines, Chicago, IL. October 2019 to Present

ROLE: Sr. Salesforce Admin/Developer

Responsibilities:

Communicate technical solutions to technical stakeholders and provide a project delivery framework that ensures quality and meets business requirements.

Evaluate existing systems to determine effectiveness and suggest changes to meet organizational requirements.

Worked on Sales Cloud and Service Cloud implementations.

Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

Utilized the Lightning Connect to obtain real time data from external system.

Experience in creating and maintaining Automations & Data Extensions in developing and maintaining email templates within.

Created the whole search based functionality including designing the UI part and calling up the data from backend calling out multiple API’s using REST web services.

Experience in developing Lightning pages using Aura, implemented Lightning controllers, components using lightning Design system for Lightning builder.

Used Lightning process builder for visualizing and creating automated business processes.

Created and developed Lightning components and added Design parameters from Lightning Design System to give a better look.

Having Good Knowledge and experience in following modules: Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud and Force.com.

Performed data analysis for data migration, integration to Salesforce from other data bases and performed Data migration using Data Loader, Import/ Export Wizard.

Created profiles and roles in the organization and implemented Record-Level and Field-Level security by configuring their sharing settings based on the organization role hierarchy.

Worked on various Salesforce objects like Accounts, contacts, Leads, Opportunities and dashboards.

Modified various existing codes inside Salesforce and followed the governor limits before deployment into production.

Used SOQL & SOSL considering the Governor Limits for data manipulation needs of the application using Force.com Explorer.

Created page layouts, search layouts to organize fields, custom links, related lists and other components on record detail pages and edit pages.

Worked on improving the code coverage by maintaining the code quality.

Used workflows to govern data flow across various objects.

Implemented communities and built external pages.

Defined lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.

Created the records using Lightning Process Builder and Triggers.

Developed UI/UX changes for better user interface using Salesforce Lightning Design System.

Implemented Marketing Cloud integration with Service Cloud to manage cases.

Used Data Loader for bulk insert and update of data into Salesforce Objects.

Written the test classes and covered the code coverage and worked out for the efficiency of the code.

Involved in the deployment of the code during the releases.

Environment: Saleforce.com platform, Apex Language, Lightning Components, Classes, Triggers, Custom Component, Workflow & Approvals, Data Loader, Custom Objects, Sales Cloud, Custom Tabs, Page Layouts, Email Services, Security Controls, Communities, HTML, Web Services, Reports, Dashboards, Sandbox, Eclipse IDE Plug-in.

CLIENT: GE Healthcare, Milwaukee, WI October 2017 to September 2019

ROLE: Sr. Sales force Admin/Developer

Responsibilities:

Worked on Sales Cloud and Service Cloud implementations.

Performed the roles of Salesforce.com Admin and Developer in the organization.

Interacted with various business team members to gather the requirements and documented the requirements.

Experience using Salesforce Lightning UI. Created Lightning Apps combining Lightning Design Systems, Lightning App Builder and Lightning Component features.

Worked on Salesforce Lightning Process Builder to easily operate Business Process.

Developed custom Business logic using Apex Classes, Visualforce pages. Used Visualforce components like Page Block, Command Buttons, Action support, Action Function.

Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs, Components and Custom links.

Involved in Salesforce integration with ETL tool Informatica and simultaneously used Informatica and data loader for loading and transforming data based on the requirements.

Written SOQL, SOSL, Aggregate, Relationship Query in Apex Classes, Triggers to retrieve optimized data.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.

Created business process documents by gathering business process details and business rules for each scenario, using a variety of techniques such as interviews, task and workflow analysis, document analysis, surveys, storyboards.

Created various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Sales force as a sales tool and configured various Reports and for different user profiles based on the need in the organization.

Designed and Developed complex integrations using BULK API, SOAP and REST API – Both Web Service Callouts and Publishing custom web Services and Apex Data Loader.

Used lighting design systems frame work in visual force pages to make the lightning UI.

Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users.

Written Apex unit test classes for Trigger, to meet 75% of code coverage to migrate to production instances.

Implemented Apttus Configure Price Quote (CPQ) and integrating with other third-party technology.

Configured modules to handle Case Entitlements, Quote & Pricing.

Implemented Service Cloud, service console & configured Email-to- Case and enabled communities in cases.

Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com S-Objects. Used it to read, extract, and load data from comma separated values (CSV) files.

UsedSalesforce.com Developer toolkit including Apex Classes, Controllers and Triggers, Visual force, Force.com IDE, Migration Tool, Web Services API.

Environment: Saleforce.com platform, Apex Language, Lightning Components, Classes, Triggers, Custom Component, Custom Controllers, Workflow & Approvals, Data Loader, Custom Objects, Sales Cloud, Custom Tabs, Page Layouts, Email Services, Security Controls, Communities, HTML, Web Services, Reports, Dashboards, Sandbox, Eclipse IDE Plug-in.

CLIENT: Connective RX, Pittsburgh, PA December 2015 to August 2017

ROLE: Salesforce Developer

Responsibilities:

Experience in building solution on Salesforce.com platform, including development in Force.com, Visualforce, Lightning, Apex, Web Services and API's

Wrote Apex classes with customized logic using SOQL, Database methods, Apex triggers upon record create/update/delete/merge.

Built application using salesforce1 Lightning Components, Controllers, Handlers, Events and Aura components.

Worked on Lightning components, Event registration, handlers and apex classes for performing logic in the actions.

Used Eclipse IDE, Developer console, Lightning app builder for configuring, coding, modifying and testing of applications in Sales force.

Experience in creating rich user interfaces (UI) using CSS, HTML, JavaScript and AJAX and JSON and AngularJs.

Worked on various Custom Objects, Relationships, Tabs, Lightning apps, Salesforce1, Validation rules, Page layouts, Search layouts, Compact Layouts to organize fields in Classic and Salesforce1, Custom Links/Buttons and Related Lists.

Created Email templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.

Developed SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Involved in data mapping and migration of data from legacy systems to Salesforce.com Objects and fields.

Performed admin tasks of managing Users, Roles, Public groups and implemented Role hierarchies, sharing rules and record level permissions.

Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for integrity of the data.

Experience in integration of external AppExchange applications with salesforce.

Coordinated sprint planning, stand-up and scrum meetings, sprint retrospective, and backlog reviews. Coordinated in UAT/QA, data discovery- field definition, data mapping, agile, and JIRA.

Environment:Saleforce.com platform, Force.com, Marketing Cloud, Apex Class, Apex Triggers, Visualforce, Salesforce.com Data Loader, Workflow & Approvals, lightening, Reports, Custom Objects, Custom Tabs, Email Services, HTML, Java Script, Java, Web Services, WSDL, Eclipse IDE Plug-in.

Client: Xbreach Technologies, India January 2014 – August 2015

Role: UI Developer

Responsibilities:

Involved in translating Business Requirement into Technical Requirement.

Involved in all the phases of SDLC including Requirements Collection, Design, and Analysis of the customer specification from the Business Analyst.

Involved in developing the UI pages using HTML, CSS, JavaScript, JSON, jQuery, AJAX.

Designed UML class diagrams and Use Case diagrams to understand the code easily.

Oracle9i database was used as back-end layer.

Used JDBC API to communicate with the database.

Developed various test cases such as unit test, mock test and integration test using JUnit.

Used jQuery and AJAX for service calls on pages to interact with the server for information.

Utilized various JavaScript and jQuery libraries, AJAX for form validation and other interactive features.

Used AJAX, JSON to send a request to the server to check the functionality of the website.

Developed the presentation layer and GUI framework that are written using JSP.

Client-side validation was done using JavaScript.

Extensively involved in the development of Java Server Pages (JSP).

Involved in performance and SQL Query optimization.

Environment: HTML, JSON, CSS, JavaScript, AJAX, MySQL.

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