CURRICULUM VITAE

Fredrick Mitsanze Pette

Email: adm7dp@r.postjobfree.com

Contact Number: +971*********

Position desired: Data Entry Operator.

Personal Profile

Date of Birth : 06/12/1985

Civil Status : Married

Gender : Male

Visa Status : Employment Visa

Passport Number : A1924932

Nationality : Kenyan

Language : Fluent in English and Swahili.

: Basic Arabic

Career Objective

Well presented with exceptional Information and Technology skills with the ability to provide an effective System administrative and switchboard service. Experienced in working under pressure in a quick paced fast moving environment.

Able to be an integral member of Customer Services and Administrative office work, and can follow instructions and also have a willingness to learn

Professional Experience

HEALTHY FOOD RESTAURANT AND CAFÉ NADD AL HAMMAR DUBAI U.A.E JANUARY 2017 TO DATE

Position: Cashire/Waiter

Job Responsibilities:

•Registers sales on a cash register by scanning items, itemizing and totaling customers' purchases.

•Resolves customer issues and answers questions.

•Bags purchases if needed.

•Processes return transactions.

•Escorts customers to their tables and ensures they are settled comfortably; offers coffee and other drinks

•Presents the menu to customers, answers queries about it, and makes suggestions if necessary

•Informs patrons the restaurant’s daily specials

•Explains the preparation and cooking methods as well as ingredients of various menu items

•Takes orders from customers for food and beverages, writes down or memorize the orders; and enters information into the computer for transmittal to the kitchen

•Serves food and beverages promptly

•Presents the menu to customers, answers queries about it, and makes suggestions if necessary

•Informs patrons the restaurant’s daily specials

Pampa Industrial International CORP( Dubai U.A.E) Jebel Ali Free Zone Feb 2016-March 2017

Position: Data Entry Operator

Job Responsibilities:

•Prepares source data for computer entry by compiling and sorting information; establishing entry priorities.

•Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution.

•Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format.

•Maintains data entry requirements by following data program techniques and procedures.

•Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data.

•Tests customer and account system changes and upgrades by inputting new data; reviewing output.

•Secures information by completing data base backups.

•Maintains operations by following policies and procedures; reporting needed changes.

•Maintains customer confidence and protects operations by keeping information confidential.

•Contributes to team effort by accomplishing related results as needed.

ERBIL KURDISTAN IRAQ INTERNATIONAL AIRPORT March 2013-Nov 2015

Position: Customer Service Attendant

Job Responsibilities:

•Developed and maintained cordial relations with customers to sustain the profitability of the business; maximized customer satisfaction level by on time delivery, monitoring customer complaints, and providing efficient services.

•Achieved both overall and account specific sales targets, and customer satisfaction targets while ensuring to meet customer's changing needs and expectations.

•Managed a spectrum of activities spanning assisting in stock deliveries and replenishment; handling cash register & POS and transaction; engaging in up-selling and cross-selling of products and services; and negotiating sales business on behalf of the store with the customers.

•Analyzed changing market trends and competitive information and implemented timely action to prevent potential losses for the company; ascertained zero losses by way of team building initiatives for the sales team and strategic business planning.

•Evaluated shrinkage, implemented effective merchandising techniques and customer service skills to minimize the possibility of the product being stolen.

•Implemented sales programs/strategies to improve the product awareness in markets by brand building and market development efforts.

•Worked cross-functionally with all levels of staff and customers and consistently demonstrated high-levels of self-motivation, creativity, and initiative to achieve both personal and corporate goals.

•Achieved both overall and account specific sales targets, and customer satisfaction targets while ensuring to meet customer's changing needs and expectations.

Educational Qualification

•Al Safa Consultancy and Hospitality Services

Basic Food and Hygiene Training May 2017

•Mombasa Polytechnic University College

Diploma in Sales and Marketing Feb 2007- Nov 2009

•Mombasa Aviation training Institute (Mombasa)

Diploma in Computer Engineering and Maintenance March 2010-Nov 2011

•Metcen Training Consultants College

Microsoft Office Application Packages April 2007-july 2007

•American Tech System Limited( The Art of technology)

Industrial Attachment as Computer Technician March 2011-Sep 2011

•St Georges High School

Kenya Certificate of Secondary School January 2002-Nov 2005

•Kizurini Primary School

Kenya Certificate of Primary Education Feb 1994-Nov 2001

Skills

•Outstanding ability delivering professional customer service.

•Outgoing and friendly personality and demeanor.

•Skilled Reservations scheduling.

•Great interpersonal and communication skills.

•Extensive knowledge of the fine dining industry.

Strengths

•Excellent communication skills

•Works well with people

•Pleasing personality

•Excellent disposition

•Goal – oriented

•Highly organized

•Punctual

Reference:

Can be provide on request

Declaration

I declare that the information provided above is true and correct to the best of my knowledge.

FREDRICK MITSANZE PETTE

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