James Espinosa

Phoenix, AZ ***** 480-***-**** adm7ci@r.postjobfree.com

Professional Summary

Focused on promoting guest satisfaction through exceptional and professional service. High attention to detail and time management. Outgoing and organized. Exceptional interpersonal skills and a down to earth personality.

Work Experience

Fry’s Food and Drug 03/20 – Present

Manager in Training

Training for executive committee human resources

CavCon Builders 12/2019 - 03/2020

Superintendent

Oversaw construction projects for both residential and commercial buildings

Made sure property deadlines were met for clientele and owners

Delegated tasks to all members of management and supervisors of work crews

Biltmore Plaza Resort 02/2020 – 12/2020

Director of Food and Beverage

Lead daily meetings with General Manager and staff

Scheduled managers for daily basis as well as month to month

Inventory and cost control

American Valet 03/2019 – 10/2019

Fleet Manager

Duties included manager of transportation for guests as well as employees to various locations in AZ., N.M. CA, and Nevada

Macys

Human Resources Regional Manager 10/2019 – 01/2020

Delivered protocols, rules guidelines, and agendas for human resources for store human resources managers

Daily outlines and rituals for setting company up for success

Delivered Human Resource supplies per consumption as needed

Regency Scottsdale Resort and Spa 10/2017 – 01/2019

Director of Restaurants

Excellent organizational skills and attention to detail

Multitasking in a high volume setting

Answer multi-line telephone in a timely manner while utilizing proper phone etiquette.

Ensured guest satisfaction

Remington’s Steakhouse 03/2016 – 4/2017

General Manager

In charge of daily training

Managed inventory and special ordering from vendors

Daily meetings with management staff restaurant employees and Chefs

Prompt and professional delivery

Complete knowledge of menu

Strong interpersonal communication

Hilton Tapatio Cliffs Resort Phoenix 3/2012 – 1/2015

Room Service Manager

Oversaw department operations

Followed up with guest inquiries

Processed credit cards and checks

Organized personnel schedules

Intermediary between staff and upper management

Four Points by Sheraton Phoenix Metro 4/2002 – 12/2011

General Manager

Interviewed and hired new staff

Maintained operational efficiency

Evaluated employee performance, and developed improvement plans

Maximized efficiency and ensure high team performance

Made decisions regarding operational changes

Director of Operations 8/1999 – 4/2002

In charge of employee moral training

Oversaw front office procedures

Attended seminar programs

Daily briefings with F&B, Banquet and Sales managers

Banquet Manager 7/1997 – 8/1999

Coordinated with event planner and vendors

Made schedules and oversee event operations

Acted as the hotel representative during events

Oversaw group accounts and charged accordingly

Sales Manager 6/1993 – 7/1997

Produced sales plans and forecasts for hotel occupancy

Acted as a representative in business meetings and functions

Motivated sales staff into meeting quota targets

Negotiated group-rate and early-booking discounts with potential customers

Education and Training

Chaparral College, Tucson Arizona Bachelor of Science in Tourism and Hospitality

Four Points by Sheraton, Phoenix Arizona Completed Management in Training

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