Betheny Zeledon

** ********** *****

Leduc, AB. T9E 1C4

H: 780-***-**** C: 587-***-****

Email: adm7cb@r.postjobfree.com

Objective:

To obtain a position that utilizes my excellent customer service skills along with my business-process knowledge to make a positive impact on the organization, employees, and clients. I am a very dynamic and hard-working individual with a friendly disposition that harmonizes excellent relations with customers and clients (internal & external). Highlights of Career Experience:

• Excellent customer service skills;

• Seasoned team lead who works ensuring that both customers and staff relations are well taken care of;

• Active in Health and Safety

Qualifications and Skills:

• Valid Class V Driver License;

• Able to work in various computer programs including but not limited to MS Word, Excel, Outlook, and Internet;

Education:

• 2000 - Completed Grade 12 at Vegreville Composite Secondary School

• 2001 ~ Completed Alberta Institue Of Massage Therapy program Employment History:

May 2018 – Current RURAL AND SUBURBAN MAIL COURIER CANADA POST EDMONTON, AB Duties include sorting, collecting and delivering mail items, in a safe and timely manner. Project a positive and courteous manner when dealing with customers face-to-face. Acquire and maintain knowledge of local infrastructure including roads, customers and delivery receptacles. Ensure mail is safely secured in their possession. Process various CPC products and services (Change of Address Notification, Damaged Mail, Items Delivered Bill (IDB) and others) October 2016 –February 2018 AREA SALES MANAGER CRANSTON HOMES LTD. EDMONTON AB. Duties include being the first point of contact with all new and existing clients to build clientele database. Start and complete all sales contracts for pre-sales, spec homes show home sales. Dealing with all customer concerns and warranty issues. While managing 4 show homes I was also in charge of ordering and maintaining marketing materials and obtained great knowledge of the construction process. Making sure all events are organized and ran smoothly. Nov 2015 – May 2016 CLIENT CARE SPECIALIST JASON RUSTAND TEAM – LEDUC AB. Duties included administrative tasks which included answering client calls and emails and keeping constant communication. Assisting in organizing community events on a monthly basis. Maintaining and editing marketing for listings on such things as MLS and Facebook.

August 2014 – May 2015 GOVERNMENT MAIL COURIER DYNAMEX/SERVICE ALBERTA - RED DEER AB. Duties included being responsible for mail delivery and pick up for various government ministries in a timely manner and dealing with time sensitive mail. Metering and preparing waybills for all outgoing mail. Addressing concerns and questions for employees regarding department mailing.

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Skills and Personal Attributes:

• Excellent communication skills

• Excellent problem-solving skills

• Excellent listening skills

• Excellent public relation skills & customer service skills

• Adapt easily to diverse situations

• Charismatic personality

• Reliable

• Proactive personality

• Maintain Physical and Mental fitness

Interests and Activities:

• Reading

• Cooking

• Camping with my family

• Charity Work

• Travelling

References:

Available upon Request

Clean and Clear Criminal Record Check

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