French Teacher Reservation Agent
Resume:
Tarek Ahmed Darkazanly
Address: ** ****** *******-*****, *****
E-mail: adm76i@r.postjobfree.com
Mobile:
Date of birth: 22-June-1978
Nationality: Egyptian
Social status: Married
Objective
Seeking a challenging career opportunity where I can improve my skills and so contribute to the growth of the institution
Education
Bachelor’s Degree in French literature,
Faculty of French literature, Ain Shams University, Cairo (1996-2000) Professional experience:
Team leader ( French & English department ) - Hotel representative Meeting point tourism UAE (June 2018 - 30 June 2020)
Coaching underperforming team members.
Ensuring the improvement of customer service standards across the area.
Boost the sales by destination through a thorough analysis of the regions business scale and to be segmented accordingly.
Promoting new destinations & new Activities to the repeater customers.
Monitor, analyze, and report the competitor’s strategies, offers, and actions in the market.
Involved in setting the sales and financial targets and analyzing sales figures.
Achieving the sales objectives set by the tourism market requirements
In charge of developing the Sales by providing new products according to the market variations and demands.
Develops a trustworthy relationship with the clients to ensure customer Satisfaction, loyalty and exploiting it to be a platform for a larger customer base.
Reporting daily, weekly and monthly visits and activities.
Monitoring in-field competition and exploiting the knowledge to precede by step the market by conducting leading strategies.
Responsible for handling the top VIP Files /Customers (English, Americans, French and Swiss clientele. Sales agent
HAP brokerage, Hotel apartments-DUBAI (July 2017 - June 2018)
Handling inbound & outbound calls with prospect clients, providing all the information needed to close the deal.
Identifying individuals and businesses interested in buying or renting properties.
Viewing properties to potential customers.
Advertising properties on Bayut.com & property finder.
Conducted apartment tours, answered questions and highlighted selling features and benefits of the property.
Collected application fees and deposits and kept accurate records of all financial transactions.
Coordinated move-ins and move-outs.
Maintain a very good relationship with the existing clients & to invest the earned confidence a word of mouse advertising.
Selling of residential apartments, villas and town houses.
Scouting the market for new opportunities and potential clients.
Promoting the company’s assets on relevant websites.
Compared properties with similar value that recently sold to determine competitive market prices.
Accompanied clients during visits and inspections of desired properties; advised them on value of the property, current market value and market trends.
Pitched leads through cold calls using company database programs; following up on these leads via face-to-face meetings, telephone and/or emails.
Managed client accounts and retained business through diligent follow up processes. French teacher
NIS French school-Nasr city (2012 - July 2017)
French teacher at preparatory & secondary grade.
Implementing educational approaches learning of a foreign language in addition to the search for educational resources on the Internet.
Daily work on different skills (oral, written comprehension and oral and written production) on themes of topical and civilization French.
Intensive courses of early French for children from 4 to 12 years online.
Development and creation of media, materials, and classroom activities. Hotel Reservation Agent
Global housing corp., (2011-2012)
Providing hotel accommodation for associations and business travelers attending conventions in US & Canada.
Targeting possible customer leads as companies assisting or exhibiting conventions by offering hotel accommodations with all information required (locations, prices & facilities).
Completing records of telephonic interactions, orders and accounts.
Effectively exceeded sales goals by presenting company products and services to current and potential clients.
Handle customer inquiries and resolve customer complaints. Hotel Representative
Masters Travel Service; Hurghada, Marsa-Alam & Sharm El Sheikh (2002-2011)
Represent my agency at the airport, to facilitate all procedures for francophone clients.
Explain the history of the surrounding area.
Selling trips and activities in the main touristic sites.
Handling the guest’s problems during their stay in efficient way.
Auditing activities to ensure quality and customer satisfaction.
Arrange a program of visits to ensure customers satisfaction. Tour Leader
(Flamingo tours Paris, France )2001-2002
Explain the history of the different tourist sites.
Arrange tours and activities in France and Belgium.
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