Roger D. Lopez, II

Auburn, MI • adm74q@r.postjobfree.com • 989-***-****

https://www.linkedin.com/in/roger-lopez-ii-55010a59/

Manager

Operations / People Management / Technology

Strategic Planning / Change Management / Financial Oversight

Engaged professional with the expertise to integrate recent Bachelor of Business Administration in Computer Information Management with 12+ years success in construction, manufacturing, and IT. This includes extensive international experience in China, Europe, and Mexico. Guide domestic and international mergers while championing change and building winning business cultures. Committed to overcoming challenges by applying critical thinking, team-leadership, and relationship building aptitudes. High-energy, adaptable, and ready to add value in the industry!

Areas of Expertise

Team Leadership & Training

Continuous Process Improvement

Computer Information Systems

Collaboration & Consensus Building

Business Administration

Written & Verbal Communication

Client Services & Customer Care

Deadline & Milestone Management

Budget Management

Global & Cross-Cultural Relationships

Education

Bachelor of Business Administration in Computer Information Management, May 2020 • Northwood University –Midland, MI, GPA: 3.7

Certificate of Leadership Training, The National Society of Leadership and Success

Technical Proficiencies: MS Office Suite, SAP, VM/VDI, Active Directory/Concepts, TreeSize Professional, Microsoft Operations Manager, BPX, UNIX, VAX/VMS, Windows NT/2000, mainframe environments, SharePoint sites, LiveMeeting and remote access (VPN), voicemail, telephone systems.

Professional Experience

Kelly Services – Midland, MI

Global VMware VDI Service Specialist (January 2017 to Present)

Play a key role in the success of a large scale project by collaborating wth colleagues to merge operations from multiple corporations by transitioning physical desktops to a virtual environment.

Continuously assess products and identify promising technologies, updates, and upgrades. Lead troubleshooting for user account lockouts by applying Active Directory Lockout tool and Microsoft Operations Manager. Implement TreeSize Professional to pinpoint top space using folder on NAS servers. Serve as a Test Analyst while also overseeing installation, setup, and configuration of testing scenarios.

Selected Contributions:

Played a key role in transitioning 20K employees to a new organization after a business merger.

Delivered customer care and technical support to 20K+ end users while routing escalations to qualified personnel.

Spearheaded roll out of thousands of virtual desktops capable of producing custom images.

Engaged in 24x7 on-call rotations while partnering with offshore colleagues. Also delivered onsite technical support.

Lowered costs by guiding multiple data centers in maintaining existing licenses.

Won Award of Distinction for exceeding service expectations.

Trained interns and staff in VMware and Windows Server administration while guiding technical VMware administrators.

Caraustar – Saginaw, MI

Production Manager / Process Improvement (January 2016 to 2017)

Repeatedly applied leadership skills to assist the Plant Manager in updating factory operations and technology.

Consistently met delivery, quality, and performance targets while overseeing manufacturing. Implemented SAP to build customer requirement forecasts. Developed schedules. Setup IT systems including network connection configurations and workstation installations. Connected new employees to virtual servers. Prioritized customer relationships by sharing product information and acting as a liaison with Sales. Went beyond expectations by performing on call after hours duties.

Selected Contributions:

Cut workforce 26% by automating assembly lines. Further streamlined workflow by automating production reports.

Led 20+ staff across two shifts in meeting tight deadlines, policy compliance standards, and production goals.

Mastered critical multitasking skills coordinating equipment workflow, availability, and contract compliance.

Achieved 90% capacity goal while directing recruiting, interviews, hiring and training.

Dura Automotive – Pinconning, MI

Manufacturing Supervisor III/Process Improvement Engineer (2015 to 2016)

Built and launched key improvements to productivity, quality, and safety, value engineering, cost control, and operations.

Managed manufacturing budget while leading teams in achieving objectives. Created and directed Manufacturing Leadership Team to implement operations strategies and improve employee relations. Designed training plans and education standards for manufacturing management. Created common purpose in Tool Room, Manufacturing, Quality and Sourcing to develop products.

Selected Contributions:

Introduced Lean concepts and tools while partnering with colleagues to improve productivity.

Eliminated communications bottlenecks by automating production reports.

Slashed waste 28% by identifying and implementing process improvements.

The Dow Chemical Company ( Long-term Kelly IT Assignment) – Midland, MI

Security Administrator (January 2008 to January 2015)

Supported 40K employees in delivering first-level technical support for IT infrastructure in the U.S. and abroad.

Led troubleshooting for voicemail, telephone and BPX systems as well as computer hardware, software and connectivity issues while supporting UNIX, Windows NT/2000 and mainframe environments. Administered accounts on Windows, UNIX, and VAX/VMS systems. Managed access to Active Directory groups, file shares, web sites, SharePoint sites, print queues, workstation accounts, LiveMeeting accounts, and remote access (VPN). Scanned networks and performed vulnerability assessments. Determined network security requirements and updated secure configurations.

Selected Contributions:

Supported thousands of users worldwide while overseeing Help Desk operations for seven years.

Migrated data from R2 to R3 while using fail-over test workflows without disrupting production.

Handled 500+ calls and emails per month – averaging 100+ -- weekly to outpace productivity targets.

Earned a Superior Performance Award,

Awards & Distinctions

Award of Distinction, Kelly Services • Superior Performance Award,The Dow Chemical Company

Professional & Community Involvement

Habitat for Humanity, Team Leader Landscape Beautification Volunteer, New Home Construction Project

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