San Pedro Garza García, NL, México +** 1-656-***-**** adm74c@r.postjobfree.com

Sex: Female

Age: 27 years old

Citizenship: USA and MEXICO

Magali Perea Fong

Career Profile

Professional with major in International Commerce and minor in Logistics interested in administration, customer service and human resources. Detail oriented, very organized and team player with international experience searching for a field that allows me to apply my knowledge and that offers me the opportunity to keep developing in the professional and personal area. Professional Experience

2019 - Present Imperium – Administration and Customer Service Customer service to new and recurrent international clients. 80% increase of customers database Developed program for daily high impact problems. Innovation and standardization of resolution process Monitoring of customer satisfaction rating. 72% improvement in customers final experience 2017 - 2019 CEMEX Mexico - Branding and Negotiations CEMEX Supply Monthly negotiations and follow-up with suppliers. 30 new suppliers Design and constant update of web page. 2000+ products each month and daily illustrations Analysis and monitoring of supplier performance. 70% improvement in customer satisfaction ratings Planning and execution of external events to publicize the project. 4 major evets and 40+ personal visits Execution of communication strategy in different media. 6 intern means and daily mailing strategy to customers Analysis and decision making with marketing digital strategy. Organic traffic, publicity and social media presence 2016 - 2017 CEMEX Mexico - Diesel Administration

Administration of fuel contracts. 18 contracts, with a monthly average spend of $10MM Administration of gas stations with diesel supply. 42 contracts, different sectors of the company’s operations Support to users and customer service to clients. 30 national users and national clients Reduce of incidents with users and suppliers. 90% less incidents by standardizing and aligning processes Improvement in contract’s administration. 30% reduction to 590 lines by monitoring its use for a year 2015 - 2016 Instituto Nuevo Amanecer A.B.P. – Teacher and Social Service Administration Developed and monitored projects of visitors and investors for the institution. 30 visits and 6 major projects Elementary school group teacher for students with disabilities. 90 students, arts and crafts subjects 2013 – 2014 ITESM - Social Service Founder

Developed a non-profit institution for low-income children. 720 students from 4 institutions benefited Managed English and education programs for elementary school. 150 students, 90% reach B1 level of English Languages

Spanish: Native English: Advanced TOEFL: 642/677 French: B2 Chinese: Pin - yin, Characters Education and Professional Development

2015 - 2019 International Commerce Major. UDEM, Monterrey Mexico. Minor in Supply Chain and Logistics. 2011 - 2014 International Business. ITESM, Monterrey Mexico. 2010 - 2010 Centenary State High School, Brisbane Australia. 2008 - 2011 Preparatoria ITESM, Juarez Mexico.

2014 - 2014 Leadership Program Transformación Vital 2013 - 2014 Founder of Regional Council Social Service 2013 - 2013 Logistics Management of B2B Congress

2012 - 2013 VP: Foreign Relations of Student Council of International Business 2012 - 2013 Ambassador of Culture of Chihuahua

2011 - 2014 Collaboration in Student Council of International Business 2011 - 2013 Collaboration in Association of Students from Chihuahua State