Kathy D. Simmons

**** ******* **** ******* **** Apt. E., Norcross, GA 30092

228-***-**** Cell

adm72t@r.postjobfree.com

**/**** ** *******

Allied Omni Media/ WSN

Norcross, GA

Customer Service/ Shipping Supervisor

Dealt with customer service issues relating to problems with their purchases damaged items or not receiving their items. Shipped out products, ordered shipping supplies ordered office supplies, just dealt with any kind of shipping issues on a daily basis.

04/2019 to 04/200

Hilton Atlanta NE

5993 Peachtree Industrial Blvd., Norcross, GA

-Guest Services

Checking guest in and out. Assisting guest with their needs. Making reservations…etc

02/2018 to 04/2019

-Montgomery City Police Communications 911

Dispatcher and Call Taker

EMD, CPR, NCIC, CAD, APCO certified

04/2016 to 01/2018

-TitleBucks Montgomery, AL

Customer Service Representative

Performed Vehicle inspections, title loans, got vehicles ready for resale and loaded them on the auction site. Answered calls relating to loans and current customer accounts, marketing and assisted where needed.

01/2014 - 03/2016

-Hilton Garden Inn @ Pascagoula, MS.

Sales & Catering Manager

Responsible for selling event space to prospective corporations or individuals who

are planning large or small celebrations. I do this by offering tours of the property,

while pointing out the benefits of hosting a function at the venue he or she.

represents. Location, amenities, menu options, and existing decor are all factors that

may influence a buyer's decision. I work with Delphi fdc, OnQ. I do contracts,

BEO’s and Banquet Checks.

09/2013-01/2015

-Gulfport Biloxi Millionaire

Gulfport, MS

Flight personnel fueled commercial military and private planes. Maintenance to planes. Parked and marshaled planes in and off the ramp.

05/2010-09/2013

-IHG/ Holiday Inn Resort / Riptides Sports Bar and Grill

14 Via De Luna Drive

Pensacola, Florida 32561

850-***-****

Server/Supervisor and Guest satisfaction help. Serving the public and ensuring

all guests are well taken care of. Assisting servers in problems with guests and

work problems.

09/2008 - 06/2010

-Sikorsky Aircraft Corporation

299 Airport BLVD

Troy, Alabama 36079

334-***-****

Worked in the overhaul, built military helicopters. Worked with the MH-60R and the base model. Read blueprints, fixed damaged parts, the helicopters were built from the ground up.

08/2006 – 04/2007

-Jackson County Correctional Detention Center

1300 Cherry Street

Kansas City, Missouri 64105

Phone 816-***-****

Correctional Officer

Duties consist of marinating order with the inmates, providing security for the inmates.

Monitor feeding and programs for inmates. Escorting inmates to and from court hearings

01/2006 – 07/2006

-Capital Business Equipment (CBE)

645 South McDonough Street

Montgomery, Alabama 36104

Phone 334-***-****

Customer Service Representative

Taking a variety of inbound calls from customers with questions and needs and placing outbound calls to technicians to handle customer issues. CBE services 17 states for convenience stores to restaurants to all types of businesses.

07/2005 – 07/2006

-DTA Security for Hyundai Manufacturing Plant

1001 South Hull Street

Montgomery Alabama 36104

Phone 334-***-****

Security Officer and CCTV Monitor.

Monitoring over a hundred closed-captioned monitors, keeping daily logs, report writing, monitoring alarms, monitoring access badge systems, answering multi-phone lines and dispatching. Also, monitoring in coming and out bound traffic of the plant. Making walk through the plant and checking badges.

10/2002 – 01//2005

-Securitas Security

301 East Armour BLVD

Kansas City, MO 64111

Phone 816-***-****

Console/Security Officer

Monitoring a total of 54 CCTV's at current location, monitoring several types of alarms, monitoring Citrix system, assisting callers with problems, assisting corporate company with visitors, monitoring and assisting other security officers, assistant to supervisor and security management team, keeping a daily report per shift, filing, answering three multi phone lines, working with 3 different computers at once, working with IRIMS, keeping protocols and procedures up to date.

07/2002 - 10/2002

-Uni-Guard Security

1519 Oak Street

Kansas City, MO 64108

Phone 816-***-****

Supervisor/Security Officer

Roving security officer, monitoring officer at other sites, making sure facilities are safe and secure, responding to alarms, making reports, assisting with scheduling, making sure all posts are filled and officers are in good condition, monitoring comings and goings of visitors and employees and different sites.

10/2001 - 07/2002

-Alabama State Troopers

Columbus Highway

Opelika, AL 36801

Phone 334-***-****

Public Communications Officer I

Working with police radio for the state government, keeping logs of daily activity, monitoring other radio stations, dispatching for 3 counties with state, assisting with reports, answering multi phone lines, answering E911, working with NCIC, assisting with walk-ins, assisting with other agencies when needed, dispatching fire and rescue when needed.

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